Globitel Concludes its Participation in Iraq’s Biggest Security Exhibition:SSPEX



Globitel, a leading provider of customer care and telecom solutions, announces the successful conclusion of its participation in the 2018 SSPEX exhibition in Iraq. The 3-day event took place in Baghdad, Iraq on December 16th till December 18th.

SSPEX exhibition has allowed Globitel to network with leading international and Iraqi government institutions and ministries to exchange valuable insights into the needs of the country’s infrastructure and population in terms of security and safety through software technologies.

Security in a New Iraq

The exhibition’s purpose is to gather corporations and institutions from various parts of the world to contribute to the structural integrity of Iraq’s security and the government institutions responsible for the country’s safety on all fronts. International companies arrive at the event to share their expertise and present the tools through which the objectives of the event are meant to address.

Security-Centric Solutions

At the event, the highlights were Globitel’s security-centric solutions which included the call recording solution SpeechLog Call Recorder that functions on a basis of solid security for contact centers at government institutions and ministries. In addition to SpeechLog Analytics which helps guarantee compliance and has a more valuable function of predicting needs of callers and ensuring a service experience to elevate the caller experience.

SpeechLog Voice Authentication, one of our newest solutions, adds another level of security by authenticating callers through voice as well. Emergency Call Center Application (E-911) is another staple of government institutions; for help centers to provide accurate geographic information for emergency dispatchers in the event of fires, medical emergencies, security concerns, crime, etc.

For the People

Since the event has one thing in mind, which is security, Globitel’s additional offerings are an asset for government institutions and their stable functioning. Our services’ capabilities are required for any institution that works for the people. The solutions include Location-Based services and Globitel Messaging Gateway; a mass messaging tool. Both are integral to institutions that are involved in the servitude of civilian populations to provide a more efficient way of living and establish secure and direct contact with them.

Globitel’s VP, Fadi Qutaishat, on Globitel’s experience at the SSPEX exhibition;

“We arrived in Iraq excited about being part of the conversation and exchange of information and expertise about the central topic of a new Iraq; one that will be equipped with an infrastructure strong enough to handle security threats, modernized populations and public services, and more. At the event, we met important decision makers and figures in Iraq’s government to better learn about their needs and requirements to foster mutually beneficial relationships and partnerships for future cooperation.”

Qutaishat continued,

“The 3 days at the event were extremely enjoyable and productive. We were also eager to talk about how we can contribute to Iraq’s institutions, from the telecom industry to contact centers to the Internet of Things. Our SpeechLog Suite had all the elements any security-conscious institution needs. Such as liability recording with a secure base, speech analytics technologies intended for understanding caller needs and ensuring compliance, and voice authentication technologies for an added level of security of authenticating callers through voice characteristics. In addition to our Emergency Call Center Application (E-911) for the purpose of providing all geographical information of an emergency call for swift action by firefighters, medical assistance, police, etc.”

Qutaishat summed up;

“We left Iraq with an invigorated sense of purpose that we will work diligently towards fulfilling in our future partnerships with Iraq’s institutions. We met some wonderful people and had truly productive and eye-opening conversations into what the new Iraq will look like; protected, secured, and most importantly, happy. SSPEX was meant to attract and gather the brightest minds in the region for a networking fest that has absolutely yielded desired short-term and long-term results and we are honored we got to be a part of it.”

Hammurabi Commercial Bank Selects ICS BANKS from ICSFS to Deliver New Advanced Banking Technologies


ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, today announced that Hammurabi Commercial Bank, a new established bank by the Central Bank of Iraq, has selected the multi-awards winning solution ICS BANKS® Universal Banking Software Suite.

It is worth mentioning that ICS BANKS from ICSFS has been in production and live in Iraq for over 15 years, with over 25 banks of Iraq’s local and foreign banks using ICS BANKS. 

CEO of Hammurabi Commercial Bank; Dr. Majed Al-Souri stated,

“We have chosen ICS BANKS Universal Banking application from ICSFS for its long, proven track record and trusted credentials in providing bespoke banking technology services in Iraq. We are looking for a great partnership in delivering the utmost banking services and provide a secured and enjoyable customer journey.”

Executive Director of ICSFS; Mr. Wael Malkawi stated,

“We are fully dedicated to our customers to provide them with growing business, identify profitable opportunities, increase their return on investment (ROI), and reduce costs, in addition to assist them in making the right decision. We are confident that Hammurabi Commercial Bank will benefit from our indepth experience in Iraq’s banking market and generate a better customer experience ecosystem.”

ICSFS invests in its software suites by utilising modern technology in launching new products, constructing a secured and agile integration, and keeping pace with new standards and regulations worldwide. ICS BANKS software suites future-proof banking activities by providing a broad range of features and capabilities with more agility and flexibility, to enrich customers journey experience, hence improving the trust and confidentiality between the customer and the bank. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system can be deployed on premises or in the cloud.

STS Equips Nuqul Automotive with Cloud CRM as a Service


STS – a leading provider of comprehensive information technology (IT) solutions – has signed an agreement equipping Nuqul Automotive with STS Cloud Customer Relationship Management (CRM) as a Service. The solution aims to assist the car distributor in analyzing the data of existing and new customers, while enhancing the quality of extended services. The agreement was inked by STS General Manager of Cloud and Advanced Solutions, Mohammad Adnan, and Nuqul Automotive General Manager, Imad Hanania.

The unique STS Cloud CRM as a Service was customized to cater to the needs of the automotive industry and more specifically to Nuqul Automotive’s standards and requirements. In addition, the cloud solution enables users to access the various internal communication channels via a single platform; create, execute and track marketing campaigns; and coordinate between the marketing and sales teams. Leveraging smart reporting capabilities, STS Cloud CRM as a Service boasts a comprehensive and integrated customer database – including a detailed analysis of behaviors and preferences. As part of the solution, STS also offers an in-built support hub to help Nuqul Automotive employees access work data around the clock, as well as a mobile application that permits real time data updates, anytime and anywhere. Furthermore, STS Cloud CRM as a Service presents Nuqul Automotive with a clear overview of leads, detecting new opportunities, analyzing marketing campaigns and keeping users in full control of their data.

“Our collaboration with Nuqul Automotive is testament to the technological advancements of our cloud solutions. As we look to support various local sectors, this step marks our first entry into the automotive industry. We are confident that STS Cloud CRM as a Service will add great value to Nuqul Automotive, revealing new opportunities, elevating customer experience and facilitating follow-up on all details related to the decision-making process via one integrated platform,” commented Adnan.

In turn, Hanania stated, “As part of our ongoing commitment to finding new ways to upgrade our services, we signed an agreement with STS to launch STS Cloud CRM as a Service, which signifies an important step in Nuqul Automotive’s unwavering efforts to deliver the best, most distinctive and comprehensive services in the region.”


شركة الموانئ الصناعية الاردنية تطلق الموقع الالكتروني الجديد بالتعاون مع ايكو تكنولوجي

اطلقت شركة الموانئ الصناعية  الاردنية الموقع الالكتروني الخاص بها  المطور والمصمم وفق احدث المعايير و التقنيات من قبل  ايكو تكنولوجي تحت النطاق

تتم إدارة محتوى الموقع الالكتروني عن طريق نظام EchoBus   لإدارة المحتوى المطور من قبل ايكو تكنولوجي والذي يوفّر إمكانيات واسعة وشاملة للتحكم والتعديل على المحتوى دون حاجة المستخدم إلى خبرات تقنية.

هيئة الاعلام تطلق الموقع الالكتروني الجديد بالتعاون مع ايكو تكنولوجي

حرصا من هيئة الاعلام لمواكبة التطورات التقنية في شتى الميادين، قامت هيئة الاعلام بتحديث الموقع الالكتروني الخاص بها تحت النطاق  بالتعاون مع ايكو تكنولوجي.

يقدم الموقع الالكتروني الجديد كل ما يحتاجه الزائر من الرؤية، الرسالة، المهام، المواثيق الى وسائل الاعلام المرخصة، الخدمات، والمركز الإعلامي. كما ويترجم الموقع الالكتروني شفافية الهيئة بتقديم قياس رضى متلقي الخدمة، و نموذج حق الحصول على المعلومة

Advanced Business Solutions and STS Form a Strategic Partnership

Advanced Business Solutions, SAP Gold Partner, and Specialized Technical Services sign a partnership agreement to allow users to run SAP on the Cloud

ABS is a consultancy group specialized in the advancement of business processes for SMEs through the deployment of business management solutions. ABS’ notable portfolio includes serving more than 70 clients in 9 different countries.

STS is an information technology service provider with offices in 8 countries. Since 1989, STS has helped hundreds of companies in the MENA region establish a strong foundation to strategically grow in their respective markets.

The partnership recognizes that ABS is one of STS’ top ERP vendors, while STS being ABS’ delivery partner for cloud services. This agreement allows users to run SAP Business One on cloud subscription which significantly contributes to reduced costs, enhanced productivity and flexibility, while guaranteeing data security.

Networked Energy Services, Husam Nimer Drugstore, IGCC, ETA-max and many more are already benefiting from ABS and STS’ strong bond, and it is with great pride that we share their delight of running the top ERP software securely and efficiently thanks to both parties of the partnership.

This milestone is a step forward towards our vision in providing SMEs with outstanding benefits through SAP solutions tailored to their businesses. We value this partnership and trust that our esteemed customers will greatly enjoy the scalability and flexibility of running SAP Business One on the cloud.

ESKADENIA Software organizes its 18th Annual Conference


ESKADENIA Software, the leading Jordanian-based provider of world-class software products and services, held its 18th Annual Conference themed “Above the Clouds” on the 24th of October 2018 at the W Hotel Amman. The Annual Conference recapped ESKADENIA’s achievements throughout its 18 years in business and emphasized next year’s benchmarks and visions.

ESKADENIA Software’s top management presented the corporate strategy for the next years and expressed their satisfaction of recent employee performance and looked forward to upcoming achievements. During the conference, Managing Director of ESKADENIA Nael Salah and Executive Director Doha Abdelkhaleq recognized and awarded top performers for their devotion and remarkable work.

The conference agenda included inspirational speeches by ESKADENIA’s management team followed by a session by Mr. Marwan Juma, CEO of Oasis500 and former Jordanian Minister of Telecommunications & Information Technology.

Employees of ESKADENIA Software were happy to hear about their past accomplishments and welcomed future challenges. “The conference was great and it is always a proud moment to see how much the company has thrived” said Ruba Asad, Product Manager at ESKADENIA Software.

Nael Salah and Doha Abdelkhaleq founded the company in the year 2000 with the vision of becoming a global provider of world class software products. ESKADENIA Software today has more than 230 employees and exports leading software products to around 30 countries worldwide.

MenaITech & Altibbi sign a partnership to provide new services to its customers

MenaITech, the region’s largest provider of human capital information systems (HCIS) services has recently signed an exclusive partnership agreement with Altibbi, a digital healthcare platform that provides its users with access to health advice 24/7 through its websites and apps.

Altibbi will provide it’s ‘call a doctor’ service to MenaITech’s MenaME-Plus users (MenaITech’s Employee/Manager Self Service Mobile App). Today, tens of thousands of employees from different institutions rely on MenaME-Plus.

The partnership agreement was signed by MenaITech’s founder and CEO, Dr. Bashar Hawamdeh, and by Altibbi’s founder and CEO Jalil Al Labadi.

The partnership agreement resulted in the successful integration of MenaITech’s MenaME-Plus software to Altibbi’s application so users can seamlessly call trusted doctors and inquire about health related issues.

This integration will provide ‘call a doctor’ service to MenaME-Plus users allowing them to call a network of experienced and qualified doctors 24/7/365, anywhere. This service will increase employee’s efficiency, provide them and their beneficiaries with access to doctors anytime, anywhere and decrease company health expenses.

The new service which ensures user’s privacy and data protection will allow MenaME-Plus users to ask unlimited number of questions to doctors. The service will be available in 10 Arab countries where Altibbi and MenaITech operate; Jordan, Palestine, Egypt, Iraq, Saudi Arabia, UAE, Bahrain, Kuwait, Qatar and Oman.

Altibbi’s platform provides healthcare related information and advice across the Middle East. It links patients in a confidential manner with accredited doctors and provides 24-hour medical advice. The medical site also maintains a directory of 12,000 doctors who have been verified and respond to the on-site Q&A page where patients can receive answers to their non-time sensitive health questions and communicate directly with multiple doctors.

“This agreement embodies the concept of partnership between Jordanian tech companies operating in different sectors, to collaborate and provide new joint services to benefit the economy, institutions and human resources departments,” said Dr. Bashar Hawamdeh, CEO of MenaITech.

Dr. Bashar pointed out that MenaITech is working to support Jordan’s leading companies and the economy through partnerships and adopting these innovative services and platforms. He predicts that this partnership with Altibbi will result in introducing unique services that shall increase productivity, reduce costs and effort on employees and human resources managements specially when it comes to health insurance.

Mr. Jalil Allabadi stated his pride to be working with a big company like MenaITech which operates in multiple regional countries and will allow Altibbi to extend its services to employees from those countries.

هيئة الطاقة الذرية تطلق الموقع الالكتروني الجديد بالتعاون مع ايكو تكنولوجي

هيئة الطاقة الذرية تطلق موقعها الالكتروني الجديد بالتعاون مع ايكو تكنولوجي وفق أحدث معايير وتقنيات Microsoft المتعلقة بتطوير وتصميم المواقع الالكترونية تحت النطاق

يتميز الموقع الالكتروني الجديد بتصميم مميز، تصفح سهل، خطوط متناسقة مع تصميم الصفحات بحيث يستطيع الزائر الوصول وبسهولة لمعلومات كاملة عن الهيئة، مرافقها، خدماتها، المركز الإعلامي وغيرها.

يتميز الموقع الالكتروني الجديد بتصميم وفق أحدث التكنولوجيا المتبعة في مجال تطوير المواقع الالكترونية كما يعد هذا الموقع من المواقع الحائزة على ختم المعايير الدولية  W3C  من ناحية  التصميم والتطوير وهيكلة المحتوى ومراعات التصفح لذوي الاحتياجات الخاصة.

تتم إدارة محتوى الموقع الالكتروني عن طريق نظام EchoBus   لإدارة المحتوى المطور من قبل ايكو تكنولوجي والذي يوفّر إمكانيات واسعة وشاملة للتحكم والتعديل على المحتوى دون حاجة المستخدم إلى خبرات تقنية. كما يحتوي على أكثر من 25 جزئية تهدف لجعل مستخدمي النظام قادرين على التحكّم بالموقع بطريقة متميّزة وسهلة واحترافّية..

Vice President of Orange Foundation stresses on the importance of supporting social development projects


Senior Executive Vice-President of CSR, Diversity, Partnerships and Philanthropy/Deputy Chair of the Orange Foundation, Christine Albanel affirmed the importance of Orange Jordan’s support of social responsibility projects in the Kingdom, pointing out the company’s active role in adopting many initiatives across all governorates and sectors.

At the end of her visit to Jordan, Albanel talked about the different initiatives and programs implemented by the active parties and institutions in the Kingdom, affirming that Orange Foundation will continue supporting Jordan with an aim to positively contribute to helping the underprivileged segments in society, especially programs that focus on women empowerment and the youth segment.

Albanel praised Orange Jordan’s efforts which helped implement many local initiatives and is in line with the key objectives of the company’s five-year corporate strategy “Essentials 2020” which aims to support the local community, thanking all the partners in the Kingdom who collaborated with the foundation and company, and gave them the opportunity to play an active role in the Jordanian community, within Orange Group’s corporate social responsibility plan.

During her visit, Albanel and in the presence of the Executive Director at the Jordanian Hashemite Fund for Human Development (JOHUD), Farah Daghistani, inaugurated the Women’s Digital Center, which is affiliated with and supported by Orange Foundation at The Queen Zein Al Sharaf Institute for Development (ZENID), and is one of the five centers of JOHUD offering courses in digital training and entrepreneurship for underprivileged women in the Kingdom.

She also met with officials at the Crown Prince Foundation (CPF) and discussed the strategies undertaken at the Orange Foundation, CPF, and possible future cooperation between both entities.

Albanel visited the “Makani” center supported by Orange Foundation in 2015, through offering digital educational kits to students attending the center, including tablets that contain the official school curriculum for students who are unable to receive any form of formal education.

Throughout her tour, she also visited the BIG platform; Orange Jordan’s growth-mode accelerator program, where she spoke with female entrepreneurs who joined BIG’s previous seasons such as “360 Moms”, “Sittat Byout”, “Masmou3”, Co-De, and Waragami, and listened to their future strategies, and ways of support and partnership.

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