SpeechLog System has Successfully Passed its Integration Test with Cisco CUCM 12

Globitel announces that its bestselling product, SpeechLog 7.6, has successfully completed and passed with flying colors the integration test with Cisco CUCM (Cisco Unified Communications Manager) 12.

About the Bestseller – SpeechLog 7.6

SpeechLog is a comprehensive call recording and a quality monitoring solution that supports any telephony environment, including traditional TDM and VoIP.

SpeechLog records incoming and outgoing calls upon the enterprise’s configuration; it can record every outgoing and incoming call, or random picks for quality assessments and analysis.

And a part of Globitel’s portfolio for over 20 years, SpeechLog has become one of our bestselling solutions and has helped thousands of call centers achieve their goals.

Operate – Capture – Learn

SpeechLog runs on three conceptual factors; Operate, Capture and Learn. It gives the customer care operation a sleek functionality, with configurable call recording in order to analyze and train agents on delivering the best services.

Tough but Rewarding Journey

Following diligent and extensive work by the dedicated customer care team at Globitel, SpeechLog 7.6 was tested thoroughly in compliance with Cisco CUCM 12 criteria and was found to have passed the integration of the two products.

The integration’s success is indicative of SpeechLog’s capabilities as an advanced call recording solution and its suitability to become a contact center’s reliable and sturdy crutch.

Mr. Fadi Qutaishat, VP at Globitel on the news,

“SpeechLog is one of the first products we developed when Globitel was first founded 22 years ago. And since then it underwent transformations to cope with the changing market needs of a call recording system.”

Qutaishat continued,

“From basic call recording software in 1996 to present day, SpeechLog now covers all contact points with customers, including Quality management, Speech Analytics, Retail Shops, Back Office, Voice Authentication, and Social Media. The original SpeechLog remains the foundation of a strong and capable suite of software solutions suited for ambitious contact centers with a combination of responsibilities to provide the best customer service experience.”

مؤسسة موارد تنجز عدد من المشاريع ضمن خططها للتحول الالكتروني بالتعاون مع ايكو تكنولوجي

قامت مؤسسة استثمار الموارد الوطنية وتنميتها بمباشرة خطة عملها نحو تطوير الإجراءات المعمول بها والخدمات المقدمة من قبل المؤسسة من خلال اعتماد مجموعة من الحلول التكنولوجية والتقنية المتكاملة والمطورة من قبل شركة ايكو تكنولوجي:

  • إطلاق الموقع الالكتروني الجديد المصمم والمطور من قبل ايكو تكنولوجي تحت النطاق mawared.jo لجذب وتوجيه الاستثمارات ومشاريع التطوير العقاري على مستوى المنطقة. كما يوفر الموقع الالكتروني الجديد خدمات الكترونية منها خدمة استعلامات قطع الأراضي وخدمة تفاصيل الأراضي المتاحة للبيع بالإضافة الى إمكانية الوصول الى دليل الخدمات ودليل النماذج بسهولة. يشارك الموقع الالكتروني مع الزوار الفرص الاستثمارية، الإعلانات، الاحداث، الفعاليات، الصور والفيديوهات. بالإضافة الى إمكانية إضافة شكوى او اقتراح ليتم ارسالها للموظف المسؤول.
  • بوابة الموظفين الداخلية AlphaPlus المصممة والمطورة من قبل ايكو تكنولوجي والتي توفر كافة التعليمات والقوانين والانظمة ومكتبة الوثائق بالإضافة الى خدمة نشر الاخبار وعرض الاستبيانات. كما يقدم نظام AlphaPlus خدمات الكترونية متعددة من اهمها خدمة طلب الاجازات والمغادرات وخدمة كشف الراتب، ليوفر بيئة عمل أكثر مرونة واحترافية.
  • نظام إدارة الوثائق Tera المطور من قبل ايكو تكنولوجي لغايات الوصول إلى بيئة عمل خالية من الأوراق، وبهدف توفير الوقت والجهد اللازم لتخزين الأوراق وحمايتها من السرقة والضياع والتلف، وتمكين التتبع الإلكتروني للوثائق وأرشفتها بسهولة وييسر.

الشركه الذكيه للخدمات الهندسيه بالتعاون مع جامعة العلوم والتكنولوجيا تستعد لإطلاق مشروع الدراجة الهوائية التشاركية دراجتي

قامت الشركة الذكية للخدمات الهندسية بالتعاون مع جامعة العلوم و التكنولوجيا (مركز التميز للمشاريع الابداعيه) بتطوير مشروع الدراجة الهوائية التشاركية  “دراجتي “ من خلال تطبيق دراجتي للهواتف الذكية داخل حرم الجامعة ، واللذي يمثل شراكة استراتيجية حقيقية بين الجامعة والقطاع الخاص من أجل إيجاد حلول ذكية لخدمة الطلاب والعاملين في الجامعة .

نظام تشغيل الدراجة الذكية التشاركية هو الأول من نوعه على مستوى الوطن العربي , فلا يوجد نقطة بداية او نقطة نهاية,ولا اقفال مثبته على الارض لركن الدراجة, حيث تستخدم أقفال الكترونية مثبتة على العجلة الخلفية مزودة بتكنولوجيا اتصال عالية كتطبيق عملي لانترنت الاشياء (IOT) حيث بامكان المستخدم البحث عن اقرب دراجة اليه ومن ثم فك القفل الالكتروني من خلال تطبيق مثبت على الهاتف ، وقيادتها الى المكان المراد الوصول اليه ومن ثم ركنها عند الوصول الى هدفه.

كما أن الدراجة مصممة بشكل يتوافق ويتلائم مع طبيعة استخدامها داخل الجامعة  حيث ان شكل الهيكل فيها يمثل حرف V ليناسب كلا الجنسين الذكور والاناث، ويراعي السلامة العامة فهي مخصصة للتنقل والتنزة وليس للسرعة حيث تبلغ السرعة القصوى للدراجة 30 كم/ساعة.

يهدف المشروع لمساعدة الطلبة والعاملين للتغلب على مشكلة السير لمسافات طويلة شاسعة كوسيلة نقل مساعدة ، كما سيساعد في تخفيف العبء الجسدي والنفسي للطالب حيث تعتبر الدراجه وسيلة نقل أمنه و صديقة للبيئة وبأسعار رمزية بهدف استدامة العمل والتطوير المستمر.

كما سيوفر هذا المشروع فرص عمل للطلاب بنظام جزئي في أوقات فراغهم  حيث انه ستوكل اليهم مهام مساعدة الطلاب على فهم الية عمل النظام و مهام متابعة وتنظيم الدرجات وإعادة تنسيق اماكن اصطفافها ومتابعة الأعطال الفنية والتقنية.

هذا المشروع ريادي يهدف الى تنمية المجتمع والبيئة الجامعية حيث سيسهم في تعزيزثقافة استخدام وسائل النقل الصديقه للبيئه وممارسة الرياضة  كما أنه سيبرز مدى التقدم التكنولوجي والحضاري للجامعة والأردن بشكل عام.

وسيتم إطلاق مشروع الدراجة الهوائية التشاركية برعاية الأستاذ الدكتور صائب خريسات رئيس الجامعة وذلك في تمام الساعة 12.00 ظهراً يوم الاحد الموافق 14/10/2018، من امام مجمع القاعات الصفية داخل الحرم الجامعي.

Orange Jordan, the Orange Foundation and JOHUD inaugurate Women’s Digital Center

Orange Jordan inaugurated Women’s Digital Center at Queen Zein Al Sharaf Institute for Development (ZENID) becoming part of other centers launched in the Kingdom’s governorates under the Orange Digital Centers umbrella, as part of the partnership with Orange Foundation and the Jordanian Hashemite Fund for Human Development (JOHUD), to execute the Women’s Digital Center program for the first time in the Kingdom. The event was attended by Farah Al-Dagestani, Executive Director of the Fund, and CEO of Orange Jordan, Thierry Marigny, and Senior Executive Vice-President of CSR, Diversity, Partnerships and Philanthropy, Deputy Chair of the Orange Foundation, Christine Albanel.
The opening ceremony was attended by Chief Enterprise Officer at Orange Jordan, Eng. Mr. Sami Smeirat, and Chief Human Resource Officer at Orange Jordan, Ghada Fares, and Deputy Executive Director at JOHUD, Mohammad Al-Amoush, and media representatives.
Executive Director of JOHUD, Farah Al-Dagestani, emphasized the importance of the technology and telecommunications sector, and investing in it to create new jobs for women, and contribute to enhancing women’s economic participation and engagement in the local labor market to achieve economic development and the Sustainable Development Agenda 2030.
Al-Dagestani said that the partnership between JOHUD, Orange Jordan, and Orange Foundation, and comes as part of its efforts in which the fund undertakes to empower Jordanian women in different areas economically and socially. She considered that this partnership through which the Women’s Digital program is being implemented, would contribute to the empowerment of women in the digital revolution and e-marketing, which will contribute to finding job opportunities and new income resources for them and their families.
Daghestani also praised this model of national partnerships targeted at building the capabilities of women in various fields, including technology and community leadership, and reducing the gender gap, indicating that the program includes the opening of digital centers in five centers affiliated to the fund in the Kingdom.
From her side, Albanel praised the fund’s efforts with Orange, to implement this essential program, noting the organization’s keenness on spreading digital technology and guiding charitable initiatives in this field. She also stressed on the organization’s keenness to empower women through these centers, which makes digital education a starting point for independence, financial security, and career opportunities, as well as enhancing women’s financial independence.
From his side, Marigny said that the Women’s Digital Centers program aims to help women of all age groups and segments of society throughout the Kingdom by providing them with the required training and skills needed to promote a better career, adding that the Women’s Digital Center comes as part of the Orange Digital Umbrella and is in line with Orange Jordan’s corporate social responsibility plan, which aims to add value to people’s lives and aspirations, and reduce the digital gap by providing educational tools to those who rely on digital education.
He stressed Orange Jordan’s keenness on increasing its efforts to empower women and improve their life through sponsoring various conferences, events, and initiatives which aim to support the concepts of leadership, change, and sustainability.
The program was implemented in five centers affliated to JOHUD, and spread across various regions of the Kingdom including Khaldieh, Al-Taibeh, Madaba, Al Hashmi Al Shamali, and Marka in Amman, to support, empower women, and provide them with professional skills and digital competencies, and train them on how to create and build small businesses digitally through various social network platforms and encourage them to invest in the field of Information and Communication Technology.
The program also guides women on how to prepare monthly and annual budgets and reports, thus contributes to improving their living and economic conditions.
Orange Foundation has successfully launched this program in 18 countries in Africa, Europe and the Middle East as part of its goal to ensure digital access for everyone.
Orange Foundation is considered to be an active digital solidarity organization currently in 30 countries and is committed to three areas of charitable practices for companies which include education, health, and culture.

Orange Jordan honors teachers who participated in implementing Menhaji Al Tafaou’li e-learning program

 

Under the Patronage of the Minister of Education, H.E. Dr. Azmi Mahafza, the Ministry of Education in cooperation with Orange Jordan honored the teachers who participated in the implementation of the “Menhaji Al Tafaouli” e-learning program, in the attendance of Secretary General for Educational Affairs, Mohammad Al-Okour, Deputy CEO/Chief Financial and Strategy Officer at Orange Jordan, Raslan Deiranieh, UNICEF Deputy Representative, Ettie Higgins and CEO of e-Learment, Ashraf Nairoukh, as well as representatives from international organizations and the media. During the ceremony, the results which demonstrate “Mahnaji Al Tafaouli”’s impact on improving the learning of students inside the classroom were presented.

The Ministry of Education and Orange Jordan launched the project in 2015 with the aim of providing free educational content to students attending public schools, in order to activate the official curriculum books, in cooperation with Orange Group, the UNICEF and e-Learment; for digital training and development. In 2018, the total number of schools covered by the project reached 37 schools across the Kingdom for grades one through seven for the subjects of science and mathematics.

“Menhaji Al Tafaouli” program aims to develop the quality of learning in the Kingdom, where Orange Jordan launched this initiative as part of its commitment to support and develop e-learning programs and initiatives, through strategic agreements signed with its partners, and in cooperation with e-Learment, and under the supervision of the Ministry of Education, represented by Queen Rania Center for Education and Information Technology, to produce and develop e-learning education within the scope of the Ministry of Education’s curriculum, and in the form of easy-to-browse e-books, interactive audio-visual learning material, in addition to providing teachers and students with the necessary technical support and comprehensive training.

Secretary General for Educational Affairs, Mohammad Al-Okour, raised the program and considered it a very important project for the ministry, as it represents a model for spreading technology within the educational process and in accordance with the latest teaching methods in the world, pointing out that this program offers the ministry an opportunity to study and evaluate this model in order to develop it to meet the needs of teachers and students equally. He also stressed the ministry’s commitment to expand this program to include additional schools, thanking the partners for contributing to the success of the program.

Commenting on the occasion, Deputy CEO/Chief Financial and Strategy Officer at Orange Jordan, Raslan Deiranieh said: “We are delighted with this fruitful cooperation with our partners and proud of what we are doing to contribute to the advancement of the digital transformation in the education sector, in order to improve its quality and outcomes in the Kingdom. Our company’s top priority is to employ technology for education”.

He added: “We have succeeded in the past three years in implementing “Menhaji Al Tafaouli” initiative in 37 public schools, and the number of schools benefiting from the initiative will reach 40 by the end of this year.”

Deputy Representative of UNICEF, Ettie Higgins said: “Through this project, we aim to deliver the idea of e-learning to reach as many children as possible, in the aim of developing the educational and teaching environment across the Kingdom, which will offer children better opportunities for the future”.

On his behalf, CEO of e-Learment Ashraf Nairoukh said: “With the beginning of the fourth year of implementing the project, we developed it in a way to assist teachers in organizing their lesson plans, and with the introduction of technology to the lessons, there was a challenge in controlling the actual lesson in terms of technological education resources and routine lesson procedures. As a result, we have developed a system that places intelligent study plans, combining teachers’ procedures with technological sources and any other external ones. As the students were our top priority, we have been able to take into account the individual differences between them, where through this plan, the teacher can develop different procedures and apply them in different ways that match students’ needs and differences in their learning abilities.

It is worth noting that this initiative affirms all partners’ commitment from the public and private sector in Jordan, to improve the education sector in Jordan, and is part of the social responsibility to improve learning outcomes in public schools and integrate technology into the classroom.

Record Breaking & Unmatched Results of ICS BANKS Application from ICSFS Performance and High-watermark Benchmarking on Oracle Exadata Database Machine

ICS Financial Systems Limited (ICSFS), a global software and services provider for banks and financial institutions and a Gold level member of Oracle PartnerNetwork (OPN), today announced successful and unmatched results of high-watermark benchmark performance of its ICS BANKS® Universal Banking Application on Oracle Exadata environment.

Performed in August 2018, at Oracle’s UK Labs, ICSFS benchmarked its ICS BANKS® software suite on Oracle Exadata Database environment. The benchmark covers both Oracle Database Enterprise Edition 12c and 18c. The results have demonstrated ICSFS’ ability to derive remarkable and competitive performance of ICS BANKS® running on Exadata servers.

ICSFS generated ICS BANKS® data representing tier 1 and tier 2 universal banking activity volumes of 63 million customers, 630 million accounts, 5,000 branches and 60,000 concurrent users.

High-Watermark results were achieved on 18c & 12c Database with simulating 60,000 concurrent users, a throughput of 35.5k (35,577) financial transactions per second (TPS) on 18c Database and 32k (31,972) TPS on 12c Database are sustained during the test period of 35 minutes. The ATM & E-Channels benchmark revealed an overall throughput of 128k (128,448) TPS on 18c Database and 114k (113,858) TPS on 12c Database were achieved during the 20 minutes test. While ICS BANKS Digital Banking platform achieved results that exceeded expectations and success criteria; simulating 63 million online IBS registered users; whilst 200k concurrent users were working at the same time making a throughput of 143K TPS on 18c Database and 128K TPS on 12c Database; resulting in 257.5 million transactions on 18c Database and 231.5 million transactions on 12c Database within 30 minutes. During this test the system supported 1.25 million users log on within a 30-minute window.

The enormous and tremendous tests of End of Month Capitalization Batch processing 630 million Interest Accounts in 4 minutes window resulting in an unmatched batch throughput of 262k (262,354) accounts per second.

Managing Director of ICSFS; Mr. Robert Hazboun commented on this milestone;

“ICSFS is the first Oracle ISV partner worldwide to perform this kind of testing on Oracle 18c database, and achieve best benchmarking results to-date. This performance benchmark reflects ICS BANKS and Oracle Exadata Database Machine’ high scalability and agility of providing high levels of operational efficiency, and delivering powerful solutions designed for the banking industry.”

Oracle EMEA Vice President, ISV/OEM; Mr. Kamil Guclu stated;

“Success is more than leading with innovation and pioneering of technology, we have to be able to measure performance accurately too. ICSFS software with their application ICS BANKS®️ could achieve their phenomenal benchmark results, both Cloud and On-Premise by using Oracle Exadata.”

Executive Director of ICSFS; Mr. Wael Malkawi stated;

“This high-watermark benchmark is a testament to ICS BANKS application’s capabilities, where no other banking software solution has produced such outstanding results. We are proud of these significant results and are honoured to share this success with a strategic partner such as Oracle.”

Chief Technology & Innovation Officer of ICSFS; Mr. Ghassan I. Sarsak added:

“The vital performance and significant results of this benchmark reflect ICSFS’ strategic vision of utilising the latest technologies to lower transaction’s cost, while still increasing revenue streams for financial services, enhancing customer experience and ensuring efficient service delivery.” Sarsak added “ICS BANKS’ speed of transaction is aligned with the speed of innovation.”

ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client.

Chain Reaction was awarded from MENA Search Awards 2018 & Stevie Award

Chain Reaction has nabbed seven awards at the MENA SEARCH AWARDS 2018 as well as 2 GOLD awards at the Stevie Awards.

Chain Reaction were the most awarded agency at the MENA Search Awards this year with the following awards

  • Best Use of Search – MENA SEARCH AWARDS 2018
  • Best Local Campaign – MENA SEARCH AWARDS 2018
  • Best Low Budget Campaign – MENA SEARCH AWARDS 2018
  • Best Arabic Campaign – MENA SEARCH AWARDS 2018
  • Best Arabic SEO Campaign – MENA SEARCH AWARDS 2018
  • Best Integrated Agency – MENA SEARCH AWARDS 2018
  • MENA Search Personality of the year which was received by Chain Reaction’s CEO and founder; Saif Jarad.

http://www.menasearchawards.com/2018-winners

Chain Reaction were also awarded in the Gold STEVIE Awards as the following:

  • GOLD STEVIE Winner: Company of the Year – Advertising, Marketing, & Public Relations – Small
  • GOLD STEVIE Winner: Fastest-Growing Company of the Year – in the Middle East and Africa

https://stevieawards.com/iba/company-organization-awards-winners-2

 

Orange Jordan and the Ministry of Youth sign a cooperation agreement to rehabilitate youth centers

 

The Ministry of Youth and Orange Jordan signed a joint cooperation agreement on Thursday, under which the company will equip three halls in youth centers affiliated to the ministry in the northern, central and southern regions, which include: Kafranja Center for Women in Ajloun, Young Arda Women Center in Balqa and Aqaba Youth Center. The agreement was signed by the Minister of Youth, His Excellency Makram Al-Qaisi and Orange Jordan’s CEO, Thierry Marigny.

Al-Qaisi said that the ministry has included in its action plan a study about the present situation of youth centers and its rehabilitation, whereby signing the agreement will result in the rehabilitation of three youth centers distributed across three regions, through equipping its halls digitally, to suit the aspirations of young people, in addition to offering training to the youth trainees, whom are considered a main link with them, as he valued the partnership with Orange Jordan and the role it plays in supporting Jordanian youth.

From his side, Marigny affirmed that this agreement is in line with the objectives of the company’s five-year corporate strategy “Essentials 2020”, which focuses on increasing awareness on technology usage and benefiting from the availability of a strong internet, through the company’s network, which is considered to be the best. Additionally, it serves the company’s commitment in contributing to reducing the digital gap in the local community through providing modern learning methods based on digital education.

Regarding the role of Orange Jordan in this agreement, Marigny explained that under this agreement, which falls under Orange Jordan’s digital centers umbrella, the company will train the trainers who are responsible for helping young people gain new skills in three main topics: communication, digital, leadership and entrepreneurship skills. The company will also provide integrated telecommunications solutions to support training and the rehabilitation of the halls, in order to create a suitable training environment.

He added that supporting these youth centers, that support young people throughout the Kingdom, will develop their knowledge and increase their competencies, which will enable them to deal with the latest developments and challenges efficiently and effectively.

Diva Care Clinics successfully launched ESKA® Carenet® powered by ESKADENIA Software

 

ESKADENIA Software, the leading Jordanian-based software products and technology provider, is delighted to announce that Diva Skin & Dental Care Clinics has selected ESKA® Carenet® clinics management system, ESKA® Clinics, to bring its medical practices to a new level of efficiency.

ESKADENIA provided Diva Skin & Dental Care Clinics with an automated clinic management system that empowers healthcare providers with a secure method of effectively addressing their practices of medical, financial, administrative and regulatory needs.

ESKA Clinics has been designed to enable healthcare providers to manage patient registrations, appointments, cases, referrals and automated alerts. Furthermore, the system supports healthcare providers with case management, recommends treatment plans and provides medical practices with comprehensive financial solutions to process invoices and e-claims. The system also allows doctors to track their daily work in all of their medical cases and follow-up visits.

ESKA Clinics, which is part of ESKA® Carenet® healthcare management suite, can also be delivered on-demand via the Cloud as a SaaS (Software-as-a-Service) solution.

“We are really glad to have the opportunity to work with ESKADENIA Software because of their professionalism and excellent customer service. We look forward to working with them on future projects,” GM of Diva Skin & Dental Care Clinics Amer Shehadeh stated.

Globitel announces developing a new voice authentication solution: SpeechLog Voice Authentication

 

Globitel, a leading telecom and customer care solutions provider, announces that they have developed a new voice authentication solution using groundbreaking technology. The new solution will be a part of Globitel’s SpeechLog Suite and it will be called SpeechLog Voice Authentication.

SpeechLog Voice Authentication is the sixth solution to be added to the SpeechLog Suite. This solution allows contact center agents to identify callers by their voice only using cutting-edge biometric voice verification technology.

Like fingerprints and patterns of people’s irises, vocal characteristics (voice print) are unique for each individual. With its simple integration, your contact center is readily equipped with this top-of-the-line technology.

Several features characterize the vast utility and impressive function of SpeechLog Voice Authentication. For example, with its analysis of correct or rejected identification, it helps in measuring the accuracy of the system and effectiveness in matching individuals to their voice prints.

Another great feature is that the solution intelligently adapts to enhance existing voice prints whenever a legitimate caller was labelled fraudulent by the system.

Security is a major factor for contact centers, which the solution caters to. Multi-level authentication, encryption, fraudster control, etc. are some security features your contact center benefits from through SpeechLog Voice Authentication.

According to analyst firm Contact Babel, most contact centers currently take up to 60 seconds to verify the identity of a customer. Voice authentication technologies reduce caller identification to 10-15 seconds. A 50-45 second reduction in call handle time could save millions annually for contact centers.

Mr. Fadi Qutaishat, Vice President of Globitel

“With our mission as a company focused entirely on enhancing the customer service experience, our portfolio continues to grow with innovative new solutions. In 1996 we entered the market when SpeechLog Suite was just one solution; SpeechLog Call Recorder, a call recording software. Since then, we have added five new solutions to match the growing needs of contact centers. SpeechLog Voice Authentication was the latest addition to the suite.”

Mr. Fadi continued,

“Speed, security, efficiency, cost savings, enhanced customer service, etc. SpeechLog Voice Authentication has innumerable benefits for customers and businesses using it alike. With reduced handle time, agents close cases quicker, people are served better, contact center is secured and safe, and businesses reap the rewards of proven cost savings and higher customer satisfaction. The solution provides the enhanced security your contact center needs in today’s market, along with the speed and convenience people have come to expect from businesses and customer service.”

StartupsJo Looking for Innovative Jordanian Startups
MENA ICT FORUM 2016
Reach 2026REACH2025 is an action plan to reaffirm Jordan's leadership in Information and Communication Technologies (ICT).
IP ReachYour official portal for Jordanian technology IPs Intellectual Property