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						 You are invited to take part in GCE’s upcoming virtual training program on “SERVICE LEVEL AGREEMENTS” 
which will be conducted Virtual Online from 22-24 March  2021 
Case Study: Critique An SLA 
Put Your Newly Acquired SLA Knowledge Into Practice 
INSTRUCTOR PROFILES 
Joe Caruso 
Specialization: Slas & Contract Management 
Joe is a professional with over 25 years’ experience as a practitioner, in contract management and service delivery. 
Joe’s experience of being on both the “buy-side” representing customers and the “sell-side” representing suppliers, 
enables him to have a “two sides of the coin” view of projects and contracts and allows him to reach outcomes that 
are mutually benecial to both parties, thereby ensuring success and sustainable relationships. 
WHO SHOULD ATTEND : 
• Strategy, Planning, And Resource Managers. 
• Service Delivery Managers. 
• Contracts Personnel. 
• Operations And Divisional Managers. 
• Procurement And Purchasing Managers. 
• Logistics And Supply Chain Managers. 
attached is a brochure containing more details for your review. 
register by contacting Eng. Amer Al- Najjar on 00962 777 397 728, 00962 5513879, email: anajar@GCE.COM.JO, Noting that As an int@j member you will get a 15% discount on the training fees 400 JOD 
  
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