An official launch video that reflects our vision, values, and
commitment to delivering a more modern and impactful experience.
May 11, 2020
Invitation to register in Online Digital Customer Care Training
18th -20th May 2020
Virtual Classroom
The Information and Communications Technology Association of Jordan – int@j, cordially invites you to participate in Online Digital Customer Care Training, conducted by General Computers & Electronics co. (GCE), instructed by Mr. Ameed Awad on 18th to 20th May 2020
Who social/mobile customers are and what they expect from you
Necessary tools for social customer service
Social Customer Service (SCS): main strategic and operational goals
Why I should integrate digital channels into my customer service/ call center
Important Components of a Social Media Customer Service Strategy
Workshop with videos, case studies, exercises
Learning the customer’s omni-channel journey
The role of the customer experience in online conversations
The three customer experience dimensions
KPIs: finding the perfect mix to align business goals and customer satisfaction
How to protect your brand reputation by managing tricky online conversations
Email is not dead: How to Use E-mail to Improve Customer Service
The identikit of the Digital Customer Service manager (skills/abilities)
Customer Service KPIs You Should Be Tracking
Protect your brand reputation by managing tricky online conversations – multiple channels
Digital Marketing Integration: The Impact Of Cross-Channel And Content
The Chatbot Revolution is here
Digital Branding Fundamental
If you are interested in being part of this valuable Course,, kindly register by filling up your details in the form, Noting that As anint@j member you will get a 20% discount on the training fees 220 JD.
For more details, please feel free to contact with Amer Al-Najjar on 00962 777 397 728 , 00962 5513879 , anajar@gce.com.jo