Invitation to register in Online Digital Customer Care Training

18^th -20^th  May 2020

Virtual Classroom

 The Information and Communications Technology Association of Jordan – int@j, cordially invites you to participate in Online Digital Customer Care Training, conducted by General Computers & Electronics co. (GCE), instructed by Mr. Ameed Awad on 18^th  to 20^th  May 2020 

This Training will cover the following topics 

• The evolution of customer service channels
• The revolution of online conversations
• Who social/mobile customers are and what they expect from you
• Necessary tools for social customer service
• Social Customer Service (SCS): main strategic and operational goals
• Why I should integrate digital channels into my customer service/ call center
• Important Components of a Social Media Customer Service Strategy
• Workshop with videos, case studies, exercises
• Learning the customer’s omni-channel journey
• The role of the customer experience in online conversations
• The three customer experience dimensions
• KPIs: finding the perfect mix to align business goals and customer satisfaction
• How to protect your brand reputation by managing tricky online conversations
• Email is not dead: How to Use E-mail to Improve Customer Service
• The identikit of the Digital Customer Service manager (skills/abilities)
• Customer Service KPIs You Should Be Tracking
• Protect your brand reputation by managing tricky online conversations – multiple channels
• Digital Marketing Integration: The Impact Of Cross-Channel And Content
• The Chatbot Revolution is here
• Digital Branding Fundamental

 If you are interested in being part of this valuable Course,, kindly register by filling up your details in the form, Noting that As an int@j member you will get a 20% discount on the training fees 220 JD.

For more details, please feel free to contact with Amer Al-Najjar on 00962 777 397 728 , 00962 5513879 , anajar@gce.com.jo

Regards,

ICT Association of Jordan – int@j