Invitation to register in Online Digital Customer Care Training


18th -20th  May 2020

Virtual Classroom

 The Information and Communications Technology Association of Jordan – int@j, cordially invites you to participate in Online Digital Customer Care Training, conducted by General Computers & Electronics co. (GCE), instructed by Mr. Ameed Awad on 18th  to 20th  May 2020 

This Training will cover the following topics 

  • The evolution of customer service channels
  • The revolution of online conversations
  • Who social/mobile customers are and what they expect from you
  • Necessary tools for social customer service
  • Social Customer Service (SCS): main strategic and operational goals
  • Why I should integrate digital channels into my customer service/ call center
  • Important Components of a Social Media Customer Service Strategy
  • Workshop with videos, case studies, exercises
  • Learning the customer’s omni-channel journey
  • The role of the customer experience in online conversations
  • The three customer experience dimensions
  • KPIs: finding the perfect mix to align business goals and customer satisfaction
  • How to protect your brand reputation by managing tricky online conversations
  • Email is not dead: How to Use E-mail to Improve Customer Service
  • The identikit of the Digital Customer Service manager (skills/abilities)
  • Customer Service KPIs You Should Be Tracking
  • Protect your brand reputation by managing tricky online conversations – multiple channels
  • Digital Marketing Integration: The Impact Of Cross-Channel And Content
  • The Chatbot Revolution is here
  • Digital Branding Fundamental

 If you are interested in being part of this valuable Course,, kindly register by filling up your details in the form, Noting that As an int@j member you will get a 20% discount on the training fees 220 JD.

For more details, please feel free to contact with Amer Al-Najjar on 00962 777 397 728 , 00962 5513879 ,



ICT Association of Jordan – int@j