image/svg+xml int@j Information and Communications Technology Association - Jordan
March 30, 2021
       
     

       
     

ITIL4 Foundation Training Course

       
     

Course Overview

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

 Training will discuss the:

    • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
    • Key concepts of value creation
    • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
    • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
    • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
    • The ITIL service value system
    • The service value chain, its inputs and outputs, and its role in supporting value streams
    • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
    • Detail of how the following ITIL practices support the service value chain: –  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management
    • The purpose of the other ITIL practices

If you are interested in being part of this valuable training, kindly register by contacting Email: galhemsy@otrain.com.jo , noting that the course fees are 300 JD and AS an int@j member you will enjoy a 50% discount on the original fees to be 150 JD