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For the first time in Jordan, after successes in Japan, Western Europe, the United States, the Great Britain, we have the great honor to invite you to the first online VeriSM ™ training from 10-11 August 2020.
This is a Foundation training, introducing the basics of service management approach in the whole organization.
The very concept of Service Management has been known since the 70s of the last century, when in the US cars manufacturing companies saw more value in services than just products. Similarly, in Great Britain, when the British government created ITIL (R) or BS15000, later ISO20000. These early concepts, methodologies and standards were limited by nature to IT departments, which is why the consortium EXIN, APMG, BCS, VanHaren, itSMF created an approach to Service Management for the entire organization, because the whole organization is service to its internal and external clients. Especially in the digital age. Banks, telecoms, public administration, army, utilities offer their services but not only, internal business departments provide their services to other parts of their own organization.
VeriSM is a service management approach for the digital age that helps service providers to create a flexible operating model to meet desired business outcomes. VeriSM™ supports organizations to succeed in the world of digital services, using all organizational capabilities, from IT to Marketing and Finance to Customer Service, in order to deliver value.
For registeration and more details, please feel free to contact with Amer Al-Najjar on 00962 777 397 728 , 00962 5513879 , anajar@gce.com.jo , noting that the training fees are 350JDs and as an int@j member you will enjoy a 20% discount.
P.S. Please find here case study from Mr Toishiro Luke Toda from Mitschubisi/kabu.com: https://www.youtube.com/watch?v=cYPRddt3E8k
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