ESKADENIA Software, a leading provider of best-in-class business systems that accelerate digital transformation, is delighted to announce the successful implementation of its Health Mate systems (ESKA ® Medica) at Solidarity First Insurance Company (FIC).
The comprehensive ESKA Medica system automates operations across Clinics, Labs, Radiology Centers, Physiotherapy Centers, Optics Clinics, and Pharmacies. It offers user-friendly portals and mobile applications, integrated seamlessly with the ESKA®Medical Insurance Management System, providing a fully digitalized healthcare and insurance journey for Solidarity and its stakeholders.
Healthcare providers benefit from a 24/7 Referral Portal, enabling efficient, high-quality care within the insurance network. Through ESKADENIA’s dynamic portals, tailored for various service providers, users can manage appointments, access medical records, process prescriptions, and track patient interactions. These portals are centrally managed via the ESKA®DCMS (Digital Content Management System), allowing administrators to control content, access levels, and services across the entire ecosystem with consistency and flexibility.
The ESKA Medical Insurance System is a fully integrated insurance management system designed to cover all insurance operations, from policy issuance and endorsements to approvals, claims processing, and provider settlements. The system supports both individual and corporate plans, enabling real-time data sharing with healthcare providers, ensuring prompt approvals, accurate claim handling, and enhanced customer satisfaction. Its robust rules engine and automation features help reduce operational costs and improve overall efficiency for insurers.
ESKADENIA Software has a strong grasp of the healthcare and medical insurance sectors, offering advanced InsurTech systems that connect insurers with healthcare providers. By integrating clinical systems with insurance processes such as approvals and claims, our technology empowers organizations to optimize performance, elevate patient care, and deliver a truly connected digital experience.
“We consider this step a key part of our strategy to offer smart, digitally connected insurance services that enhance the customer experience and strengthen collaboration with healthcare providers. We look forward to further progress in cooperation with our partners at ESKADENIA Software. Stated Mr. Ala’a Abdel-Jawad, CEO of Solidarity First Insurance.
About ESKADENIA Software
ESKADENIA® Software is a three-time MENA IR award winner company, with CMMI level 5 competencies, that is active in the design, development, and deployment of a range of software products in the Telecommunications, Insurance, Enterprise, Education, Healthcare, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East, and Africa; more than 85% of its sales are exported to the global market. ESKADENIA Software is a customer-oriented organization that assists enterprises and promotes businesses through the use of highly effective IT strategies, solutions, and tools. With a customer retention rate of over 90% in more than 25 countries, ESKADENIA endeavors as a team to augment quality and customer gratification, build up perseverance, and foster innovation. ESKADENIA Software positively contributes and strongly believes in the crucial role of businesses in the development of their communities. For more information, contact us at pr@eskadenia.com.
About Solidarity First Insurance