A proud moment for Globitel at Mobile World Congress in Barcelona. We are excited to introduce Volai — our new agentic AI Virtual Agent for Voice and Chat, built not just to reply, but to understand, act, and resolve. With over 30+ years of experience in telecom and customer experience solutions, and deep expertise working with operators and the financial sector across the Middle East and the region, we designed Volai to move beyond traditional IVRs and scripted chatbots.

Volai enables true end-to-end resolution, executing workflows and completing customer requests automatically while operating seamlessly across voice and digital channels.

It supports multiple languages and accents, delivering natural, human-like conversations, and can be deployed on-premise or on cloud, giving organizations the flexibility, security, and scalability they require.