A suite of Sky Software’s advanced quality management and guest services management solutions were recently implemented at Towers Rotana with the aim of boosting the quality of the hotel’s services and providing their guests with a valuable and memorable experience. The suite included Horizon Quality Management (Horizon QMS) and Sky Horizon Interactive Voice Response System (IVR), which have provided the service departments with better tools to manage and track guests request instantly. The hotel has also benefited from the advanced features in Horizon QMS Mobile Android, which has obviously helped in simplifying all the communication channels between the service departments through providing instant alerts and notifications to hotel service agents and management about any guest request through a standard workflow and escalation service system.