Abdullatif Alissa Group Holding Company is a diversified conglomerate that engages in real estate, automobiles, trading, finance, investments, building materials, private equity, consumer finance, manufacturing, construction, and other services. The company also operates as an authorized dealer for Isuzu Motors in Saudi Arabia, offering commercial transportation solutions, spare parts, and after-sales services in the central region and Saudi Isuzu market.
Alissa Group recently adopted TeleFinity Contact Center with ApeiroSys CRM, Ticketing, Workflow, and ERP platform to provide exceptional services to their customers. This will help them manage customer interactions, to close more deals, and turn opportunities into solid business contracts.
The first adaptation, ApeiroCRM, enables their marketing and sales team to focus on selling to more members of their target audience by equipping their employees with the right tools that provide comprehensive information about the process.
Their new TeleFinity Contact Center (which replaced their old Geneses call center) features an inbound, outbound and blended multi-channel Contact Center they can use to prioritize and manage their calls.