Members News

In line with its strategic vision towards digital branch transformation, ASB bank selected SEDCO’s Queue Management system to install in its branches in Baku, Azerbaijan. This initiative comes to improve ASB customer journey by eliminating queues to comply with social distancing rules for a better and safer experience during Covid-19 and beyond.

SEDCO’s advanced queue management solutions include queuing kiosks which are integrated with counter teller software, branch manager software, and audio announcement, all aligned to streamline the customer journey while enabling ASB Bank to have full central management.

Powered with BI tool, the queue system can centrally monitor and control all of ASB bank branches, while enabling each branch manager to track performance via live dashboards, view advanced reports such as performance analysis, waiting time compliance, and branch/ employee utilization, and predict trends in order to boost efficiency and make more insightful business decisions.

“Our initiative comes as a first step to evolve into a smart digital bank where the performance of all branches can be monitored from the head office. We trust that with SEDCO’s digital branch transformation solutions we can improve our business and customers’ experiences,” stated Fardi Farhadov, deputy director at NBA Technologies International.

“Through this collaboration with ASB Bank, we are entering a new market and further expanding our presence in Euroasia. We are pleased to cooperate with ABS Bank who always differentiates its banking services to be at a top level, and we are ready to have more future business towards digital branch transformation including 24/7 self-service banking zone,” stated Sergey Nadtoka, Sales Manager at SEDCO.

Ever since digital disruption started, ICSFS embraced business agility as a primary core driver in providing its customers with real value to this global competitive market. ICSFS provides its customers with:

– Digital Excellence; delivering more touchpoints to reach more banking customers

– Open Banking; open solutions through open APIs architecture

– Innovation as a Core Function – Complete cloud platforms

– Financial inclusion empowerment via extensive channels and touchpoints in a digital environment

– Enriched customer service, experience to move from traditional to social engagement

– Systems Unification to create customer relationships across channels

– Surge customer’s confidence and engagement, hence, increase customer satisfaction and loyalty

– Dynamic products for new business trends with high security, scalability, and flexibility, which will in return increase market share

– Process automation to save time, enhance quality, consistency, and clarity

– RegTech solutions

– Improved efficiency to drive business agility

– Increase profitability and reduce revenue leakage

– Continuous technological advancement with lower TCO (Total Cost of Ownership)

For more information, please visit www.icsfs.com

With digital technologies becoming the building blocks of the Jordanian intelligent society—and increasingly important during the COVID-19 pandemic and post-pandemic recovery—Huawei is once again touching on an important driver of the digital transformation journey; nurturing ICT talent. The company runs the 4^th edition of its flagship annual Middle East ICT Competition in Jordan to support preparing the next generation of leaders for an intelligent world, in line with the government national plans and strategies. The initiative underpins technology utilization and aims to support the socio-economic development by bolstering the overall ICT ecosystem through nurturing local talent; individuals who will be Jordan’s assets for achieving national development plans and ambitious visions for more sustainable knowledge-based economies. This year’s competition is being held in partnership with the Ministry of Digital Economy and Entrepreneurship (MoDEE) and China’s Embassy in Jordan.

From October to December, Hundreds of undergraduate students from 15 leading universities in Jordan are expected to participate in the competition, which is being held virtually for the first time due to physical distancing measures.

Dr. Nael Adwan, Director of Investment and Promotions Department at the Ministry of Digital Economy and Entrepreneurship, noted: “The ICT sector is a significant national industry promoting Jordan’s global competitiveness and economic strength. Private sector programs like the Huawei Middle East ICT Competition are highly valued in supporting these ambitions, developing indigenous innovation overall while nurturing a supportive environment for the ICT sector in particular.”

Paul Feng, CEO of Huawei Levant, said: “Empowering Jordanian youth with global knowledge and new skills plays a key role in the future of socio-economic growth. Huawei is committed to the growing ICT value chain in Jordan through local talent nurturing and open ecosystems building. We believe in openness, collaboration and shared success and put forward our best efforts to support the sustainable development of ambitious countries like Jordan. We are dedicated to fostering innovative interdisciplinary talent by knowledge and experience sharing.  Moreover, by offering participants access to online exchanges and learning, we can create more equal opportunities for quality education, enabling more people to benefit from the digital economy.”

The competition promotes creativity amongst students by acting as a bridge between the classroom and the workforce, enhancing students’ future employment opportunities. The training and competition tracks for this year—held under the theme “Connection, Glory, Future”—focus on advanced technologies such as 5G, AI, cloud computing, and data storage, facilitating connections between international talent. In addition to sharpening student’s own knowledge of these domains, the competition assists government authorities, colleges, and universities to identify and support the future leaders of ICT.

This year will also see the introduction of the Huawei Innovation Competition, held in parallel to the ICT Competition. It focuses on supporting undergraduate students and teachers in using innovative technologies such as AI, cloud computing, and big data to create valuable and meaningful applications for society. Huawei has invited universities and colleges across the Middle East to participate in the new Innovation Competition, with a total of ten teams to be selected for the regional final this year.

Winners of the regional competitions will receive a certification, future learning opportunities, a USD$20,000 cash prize, and more.

Last year, 760 students from across Jordan applied for the Middle East ICT Competition from leading colleges and universities. The competition was supported by ministries, various ambassadors, and academic chancellors from some of Jordan’s top-ranking universities. The team who participated from Jordan, won third place in the ICT Competition regional finals that was held at Huawei’s headquarters in Shenzhen, China with the participation of 13 teams from 10 Middle East countries.

Registration for the Huawei Middle East ICT Competition 2020 is now open through this microsite

ESKADENIA Software, a leading provider of best-in-class business systems that accelerate digital transformation, celebrated its 20^th Anniversary online due to the COVID-19 situation.

ESKADENIA held a virtual online anniversary in the midst of the COVID pandemic. An event usually celebrated through an annual in-person gathering was this time done remotely with highly interactive online events and entertainment. ESKADENIA employees were pleased to still be able to share the festivities together, expressing their excitement and happiness about the online alternative.

The 20^th Annual was also kicked off with a video speech from the ESKADENIA Software Management Team, who were eager to welcome the innovative means of celebration. Top achievers were recognized and awarded, as it has been the company’s tradition in such event.

“We are so proud of the journey of our employees who managed to develop excellent products that ESKADENIA is extending to the global market, proud of the resilience and quality that ESKADENIA software maintained for the 20 past years that passed quickly with focus. The software industry is fascinating and promising in these turbulent times,“ said Doha Abdelkhaleq, Managing partner & Co-founder of ESKADENIA Software.

Coinciding with the annual internal event, ESKADENIA took its celebration online to share its festivities with its customers and the outside world through digital campaigns, commemorative videos, social media, and more.

ESKADENIA Software has been operating for 20 years, bringing quality products and services to customers, and providing a productive and pleasant work environment to its employees. The company also demonstrated a range of expertise and skills throughout the years, with various global clients, partners, accreditations, and awards to show for it.

Quality management of software products and work processes has been a major focus for the company since its inception in 2000. In 2011, ESKADENIA reached CMMI level 3; a major milestone for ESKADENIA this year is its achievement of CMMI Level 5.

ESKADENIA is also a three-time winner of MENA IR Awards of Best Technology Firm of the Year, holder of the EcoVadis Bronze Medal, and was previously voted one of the Top 20 Companies to Work for in Jordan. With customers in more than 25 countries, this hard-working team looks to expand even further with superior services and digital solutions.

We Set Up to Never Stop Innovating

Big news! Today after sixteen years, PROTECH is very proud to announce the launching of our new company logo and brand identity as part of the ongoing evolution of our brand.

Our business has grown and evolved over the years, and we are refreshing our #brand to better reflect who we are. After careful consideration, we chose a new logo that reflects a more modern look and captures our mission to deliver excellent quality, performance, and service support across the products and services we provide.

watch the video: https://www.youtube.com/watch?v=9rAiJ2KUqYA 

It’s just the beginning, PROTECH will never stop innovating and looking ahead to taking our business to the next level!