Central Bank of Jordan launches its Complaint Management System using WASEL by Echo Technology

 

In the framework of dedicating the supervisory role of the Central Bank of Jordan in the field of protecting rights of individual customers, especially those of consumption and personal loans, instructions have been enacted to banks in order to establish a new department which deals and handles customers complaints.

The Central Bank of Jordan automated it complaint management process  using WASEL from Echo Technology to manage and process the electronic complaints.