Echo Technology has completed and delivered the Governmental E-Services Portal Standards, Guidelines and Design Kit for the Ministry of Digital Economy and Entrepreneurship (MoDEE), supporting Jordan’s national digital transformation agenda and the continuous improvement of government e-services.
This project was designed to help government entities deliver consistent, secure, accessible, and user-friendly e-services by introducing a unified framework that governs how governmental e-service portals should be designed, built, and evaluated.
What the project delivers
The delivered package provides a practical, ready-to-use foundation for government entities, including:
- Unified standards and guidelines for governmental e-services portals, ensuring best practices in design and functionality for both citizen-facing and employee-facing portals.
- A standard design kit that unifies the look and feel across governmental e-service portals, strengthening consistency and user experience across platforms.
- Bilingual documentation (Arabic and English) to support adoption across entities and teams.
- Prototype and front-end templates to accelerate implementation and ensure consistent UI execution.
Coverage areas
The standards and checklists address the core pillars needed to build high-quality government portals, including:
- Accessibility (aligned with global best practices, including WCAG principles)
- Usability, content, and design consistency across journeys and pages
E-Services Standards Employees …
- Customer/employee journey standardization to unify experience across government e-services
- API, security, and performance guidance to support reliable and secure digital service delivery
Echo Technology is proud to support MoDEE in establishing a unified national baseline for governmental e-services—enabling consistent delivery, improving user experience, and strengthening trust in digital government services.