Echo Technology has completed the development and delivery of the Ministry of Water and Irrigation (MWI) mobile application, a comprehensive digital platform designed to improve access to water and wastewater services and strengthen digital communication between the Ministry and citizens.
The application provides users with a unified and secure digital channel to manage subscriptions, access service information, and interact with the Ministry efficiently. It aligns with national digital transformation objectives and focuses on enhancing service accessibility, usability, and overall user experience.
Application Scope and Services
The mobile application delivers a wide range of services, including:
- Subscription management and inquiry about water bills and detailed consumption information.
- Meter status inquiry to track the operational status of registered meters.
- Bill calculation service, available without login, allowing users to estimate their bills.
- Reporting complaints or water theft, with the ability to attach images and select locations using map integration.
- User profile and account management, including viewing and updating personal information, changing passwords, and updating phone numbers with OTP verification.
- Access to Ministry services on the Sanad platform through integrated informational links.
- Public service locations, displaying contact details and geographic locations on maps.
- Service directory covering water and wastewater-related services.
- News and informational content, including official announcements and pages such as “About the Ministry” and “Contact Us”.
- Application rating and user feedback, enabling users to submit evaluations and suggestions directly through the app.
- Personalized settings, including language selection and light/dark mode preferences.
Technical and Functional Features
The application was developed in line with defined system requirements to ensure quality, reliability, and scalability, and includes:
- Full support for Arabic and English, with Arabic set as the default language.
- Seamless integration with the Ministry’s Application Programming Interfaces (APIs) to ensure accurate and real-time data retrieval.
- A secure authentication framework, supporting account registration, login, password recovery, and OTP-based verification.
- Content management capabilities (CMS) enabling authorized Ministry teams to manage and update informational content efficiently.
- A clean, intuitive user interface designed to provide a consistent and user-friendly experience across mobile devices.
This project reflects Echo Technology’s commitment to delivering practical and scalable government digital solutions that prioritize end-user needs and support public sector entities in providing efficient, reliable, and accessible digital services within the water sector.