Members News

Orange Jordan has recently received the “Top Employer Award” for 2018 in the Kingdom for the third consecutive year from the global Top Employer Institute. Orange Jordan was selected from among many reputable companies and institutions noting that the Top Employer Institute is one of  best accredited institutes in the world specializing in recognizing excellence of employers in regard to creating a positive work environment. According to Orange Jordan, the certificate reflects company’s efforts to implement the best Human Resource practices and policies including talent management, leadership, training and development, and other career related and strategic initiatives that contribute to improving the internal work environment.Moreover, Orange Jordan has recently received the European International Standard for Gender Equality (GEEIS) for the first time, achieving an exceptional grade; three out of four until 2020, in this important international standard. This certificate reflects company’s commitment to applying the principle of gender equality in regard to payment scale, professional diversity and access to managerial positions.

Orange Jordan always strives to provide the best for its employees, focusing on improving its workforce and enhancing its role as a company that strives to  be a digital model that cares about people, not only focusing on customers and members of the community, but also on employees whom the company always seeks to enrich their experience, which reflects positively on the customer, falling in line with the company’s five year corporate strategy “Essentials 2020”.

In the framework of dedicating the supervisory role of the Central Bank of Jordan in the field of protecting rights of individual customers, especially those of consumption and personal loans, instructions have been enacted to banks in order to establish a new department which deals and handles customers complaints.

The Central Bank of Jordan automated it complaint management process  using WASEL from Echo Technology to manage and process the electronic complaints.

As part of its network enhancement in different governorates across the Kingdom, Orange Jordan’s CEO Jérôme Hénique announced the company’s rollout of the advanced 4G+ service in different areas in the south governorates, and the launch of the revamped Home Broadband offers. The announcement was made during a press conference held in Aqaba, in the presence of Chief ITN & Wholesale Officer Waleed Al Doulat and Chief Consumer Sales Officer Samer Al-Haj, along with a number of executives from Orange Jordan, and media representatives.

During the press conference Hénique stated that the rollout of the advanced 4G+ for mobile service and the launch of the revamped broadband offers came this year as part of Orange Jordan’s overall network plan enhancement in different cities and governorates across the Kingdom. This step stems from the company’s continuous efforts to remain the provider of the strongest internet for mobile and home, which will result in the best customer experience, through providing high-quality telecommunication and internet services, while stressing the company’s determination to make tangible digital progress in all regions of the Kingdom.

Hénique added: “Since the launch of our five-year corporate strategy “Essentials 2020” in 2015, we at Orange Jordan have made substantial investments that will reach up to JD 300 million by the year 2020, as we remain committed to the development of the ICT sector, and to the increase of internet penetration across the Kingdom. For the past few years, we have been concentrating on the development of New Generation Networks (NGNs), including, Fiber-To-The Home (FTTH), Fiber-To-The-Business (FTTB), as well as extending the coverage of 4G and 4G+ (LTE advanced Pro) networks to all areas in the Kingdom. More than JD 100 million were allocated to acquiring new frequencies from the TRC, upgrading the existing network, installing new towers across different governorates, and to the rollout of the latest version of the fourth generation network (4G+) for mobile service, hence providing customers with faster and better connectivity with the highest quality at affordable prices.

Chief ITN & Wholesale Officer at Orange Jordan, Waleed Al Doulat, offered more details about the network enhancement achievements, saying that company has recently added 44 new mobile towers in the southern governorates, with 14 sites in Aqaba, 9 sites in Ma’an, 10 sites in Tafileh, 11 sites in Karak, and more sites are still under construction.

Al Doulat also said that a new 2.6GHz frequency has been added to increase the capacity on the existing 4G network to accommodate the increasing traffic at 31 sites, including 9 sites in Aqaba, 10 sites in Ma’an, 6 sites in Tafileh and 6 sites in Karak. He also highlighted the 55% increase in speed for fixed broadband network that was achieved since the installation of 21 new ADSL sites in the southern governorates to improve the ADSL network. He explained that a new 4 areas are being covered now with fiber (FTTB) service to provide the latest technologies and internet service for the business segment

Chief Consumer Sales Officer Samer Al-Haj presented all the special offers and packages designed to complement the network enhancement, including Orange 7 and above, as well as the “Humat Al Watan” golden line, offering subscribers 500 minutes to call all networks and an extra 5 GB of internet for free. He also highlighted the recent launch of the new Yo platform targeting the youth with the best offers that respond to their needs, where “Jama3ty” lines are offered up to 80% discounts on the first month subscription with a new SIM card. This offer is available now  in Alhusein bin Talal University in Ma’an.

Al-Haj said: “We have also revamped our existing Home Broadband offers by adding new devices that offer high speeds, such as the ADSL internet offer; which includes the new “Orange Home Box” offering high-internet speed reaching up to 24 Mbps with unlimited downloads, starting from only JD 10 per month, the 4G IEW offer with “Orange Flybox” which also offers very high-internet speed and download capacities for the entire family, and is easy to install, from JD 13 per month.

Orange Jordan currently covers 92% of the Kingdom’s areas with 4G/LTE and has deployed 6,000 kilometers of FTTB cable, and is currently in the process of installing more than 700 kilometers of additional fiber cable.

Orange Jordan recently awarded scholarships to undergraduate and graduate students at Princess Sumaya University for Technology (PSUT) to assist them with completing their studies. The scholarships included several disciplines which are in demand by the labor market, including Communications Engineering, Networks and Information Security Engineering and Data Science. Students were selected according to certain criteria by a special committee.

CEO of Orange Jordan, Jerome Hénique, said that the long-term partnership with PSUT has noble goals, most notably providing learning opportunities to the youth and contributing to their support according to a common ground shared by both parties, as well as providing students with a better future that will enable them to serve their country, stressing that the company offered a lot of previous scholarships to PSUT students, in order to assist them with their bachelors and master’s degrees in different specializations. From his side, the University President, Dr. Mashhour Al Rifai praised the cooperation between the University and Orange Jordan and its support of outstanding students to help them complete their studies, which also indicates the company’s appreciation of the university graduates’ reputation, efficiency and achievements in the local work market. Dr. Rifai also thanked Orange Jordan for their support and expressed the University’s aspiration for further cooperation with the company. Orange Jordan recently renewed its agreement with PSUT, which originally began in 2012. The renewed agreement was signed by Orange Jordan’s CEO Jerome Hénique and the university’s President, Dr. Mashhour Rifai. Through this agreement, Orange Jordan provides scholarships to outstanding PSUT students, in addition to providing the green area on campus with services which include: free Wi-Fi, tables, benches and umbrellas for bus shelters. As part of its Corporate Social Responsibility and Entrepreneurship plan, stemming from its five-year corporate strategy “Essentials 2020”, Orange Jordan is committed to empowering the local community on both social and economic levels, through supporting top performing students, hence providing opportunities for ambitious young people who will contribute to the socio-economic development of the Kingdom.

Echo technology is pleased to announce the launch of the ministry of industry, trade and supply’s new website under the domain name www.mit.gov.jo , along with a modern design, and a platform that compiles with W3C (World Wide Web Consortium) standards.

This ministry’s website is the first website in Jordan that is stamped by W3C, where the website standards includes features for special needs browsing, ease of use and W3C’s design standards.

The website provides various online services that build based on the user needs and the international standards used in the field of e-services to serve businessmen and citizens.

For additional information or comments please contact us on  info@echo-jo.com

ICS Financial Systems Limited (ICSFS), a global software and services provider for banks and financial institutions and a Gold level member of Oracle PartnerNetwork (OPN), today announced it has been selected as the winning partner for Oracle FY18 Middle East and North Africa – ISV Cloud Innovation.

ICS Financial Systems was presented the Oracle FY18 Middle East and North Africa Innovation award in the presence of its peers and Oracle executives during the “Oracle Partner Day” on Tuesday, February 6th, 2018 at the Four Seasons Hotel Beirut. The award reflects ICSFS’ demonstration of skills and expertise by achieving the certification of its flagships; ICS BANKS Conventional, ICS BANKS ISLAMIC and ICS BANKS Digital Banking on Oracle Cloud Platform.

ICSFS is one of the first Oracle ISV partners in the MEA region to adopt cloud technology and obtain full cloud certification – full market place registration – and has fully deployed its solutions on Oracle Cloud for production use to their clients. Also, ICSFS has been working closely with Oracle to incorporate the latest emerging technology services, including blockchain, artificial intelligence and mobile bots within ICS BANKS Digital Banking Platform.

Oracle Cloud is the industry’s broadest and most complete public cloud, delivering enterprise-grade services at every level of the cloud technology stack including software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), and data as a service (DaaS).

Upon receiving the award, Wael Malkawi, Executive Director of ICSFS said, “We are honoured to receive such an award from Oracle, and are committed to becoming the most innovative cloud-centric financial solution provider running on Oracle Cloud Infrastructure.” Malkawi added, “ICSFS is also dedicated to continuously improving and innovating to deliver quality comprehensive banking and financial solutions to its customers.”

ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client.

ICS Financial Systems (ICSFS), the global software and services provider for banks and financial institutions and a Gold level member of Oracle PartnerNetwork (OPN), today announced that its ICS BANKS^® Universal Banking Application is now available in the Oracle Cloud Marketplace offering added value to all banking sector customers.  ICS BANKS enable core banking functionalities as well as modern digital banking tools.

The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and service providers offering unique business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is the industry’s broadest and most complete public cloud, delivering enterprise-grade services at every level of the cloud technology stack including software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), and data as a service (DaaS).

“ICS BANKS application has been designated – to run on the Oracle Cloud Platform based on the application’s support of the Oracle Cloud compatible technology products and operating systems.” said Mr. Wael Malkawi, Executive Director of ICSFS. “ICSFS participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of ICS BANKS. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.”

The Oracle Cloud Marketplace offers an intuitive user interface to browse and search for available applications and services, as well as user ratings and reviews to help customers determine the best business solutions for their organization. With its new automated application installation features, customers can easily deploy provider business applications from a centralized cloud interface.

Orange Jordan Deputy CEO/CFO Raslan Deiranieh  announced that Orange Jordan has recently sponsored the “Digital Content Pioneers” inivitative, which was launched by the Information and Communications Technology Association (int@j) under the patronage of Her Royal Highness Princess Sumaya bint Al Hassan, and in partnership with the Ministry of Eduction and the Ministry of Communications and Information Technology. The initiative was hosted at the Business Innovation Growth (BIG) platform, with the presence and participation of the Minister of Information and Communication Technology, and the Minister of Public Sector Development, H.E. Mrs. Majd Shweikeh and the Minister of Education H.E. Dr. Omar Al Razzaz.

Deranieh said: “Sponsoring the ‘Digital Content Pioneers’ initiative, which aims to motivate students to stay up-to-date with the rapid developments in the Telecommunication and Information Technology field and express their talents in producing Arabic technical content on digital econcomy, came in line with Orange Jordan’s CSR plan, which is inspired by Orange Jordan’s five-year corporate strategy “Essentials 2020”. Deranieh further explained that Orange Jordan particularly focuses on supporting the education sector, and is always keen on having an active role in building a new generation capable of keeping abreast of developments in the ICT sector, and also adequately qualified to maintain Jordan’s position in the production of Arabic content.”

Deranieh added that Jordan has had a long experience in digital content production and in e-commerce, and since Orange Jordan is the provider of the strongest internet services in the Kingdom, it will always remain committed to supporting the driving forces of digital content production and e-commerce.

The “Digital Content Pioneers” initiative which was launched by “int@j” aims to improve the status of the Arabic content in the digital economy sector, by developing the abilities of public school students in 10^th and 11^th grades across the kingdom, to help raise a generation that is capable of producing  Arabic Digital content, that both  meets their ambitions and serves the transition into the digital economy and its concepts, all while and improving the Arabic content on the internet, considering that there are almost 400 million Arabic-language speakers, since it is the fifth most spoken language in the world, to stay in line with the information revolution taking place around the world.

The initiative will be manifested through a competition which will start next month, and it will consist of three phases, by the end of which the top three students across Kingdom will be honored as the initiative’s top performers.

CEO Insight Magazine,the presenter of “CEO Insight Companies of Excellence”, have selected ICS Financial Systems Limited (ICSFS), the global financial software and services provider of ICS BANKS for banks and financial institutions, to be acknowledged and listed amongst the top 15 companies in its 2018 Companies of Excellence.

“CEO Insight Companies of Excellence” list acknowledges enterprises that are at the summit of achievement in terms of excellence, influence and professionalism. These companies have a vision that shapes the conceptual landscape of inward investment, finance, business, technology, conferencing, design, architecture and law.

Director/publisher of CEO Insight Magazine, Mr. Jamie Harrison stated;

“Technology rules the day and clearly ICSFS have their finger on their pulse when it comes to fin-tech. They have developed a first class product and service to rival anyone”.

CEO Insight Magazine featured ICSFS’ digital banking revolution, stating that with the creation of the newest version of the ICS BANKS Universal Banking system, ICSFS is offering clients the integration of financial systems through the Open System architecture and in compliance with international Quality Assurance Standards ISO. This new version has many new out of the box built in features, of which: Business Process Management engine, Document Management engine, SOA architecture, Omni Channels and Digital Banking. Moreover, with the creation of a single digital banking multichannel platform, the aim is to provide safe and efficient interaction mechanisms between the bank and its clients via digital personal banking services such as internet and mobile banking, ATMs, kiosks, bank agents and open ICS BANKS Service Bus and middleware catalogue that insures seamless integration.

ICSFS focuses on enriching the bank customer experience to provide customers with the Omni experience throughout all digital channels and touch points, such implementations improve the confidentiality between the customer and the bank. As artificial intelligence (AI) and machine learning are woven into banking’s fold, ICSFS adopted chatbots which will give customers advice on how to optimise their finances and to provide the ability to make all types of transactions integrated with ICSFS digital banking platform.1

Mr. Robert Hazboun, Managing Director of ICSFS, commented;

“We are honoured to be recognised by CEO Insight as one of the “Companies of Excellence” in terms of technology, business, achievements and professionalism.” Hazboun added “We are committed to deliver the bespoke FinTech solutions to our customers, and will always support our customers and help them transform from a traditional to an intelligent bank.”

ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client.