Members News

AFAQ Group renowned event’s organizer, has announced their new event Jordan Web 3.0 Summit on March  12-13, 2023

The first-of-its-kind event in the Levant region will bring together government officials & regulators, Web 3.0 speakers, investors, blockchain developers, crypto traders, NFTs creators, early metaverse adopters, financial institutions, fintech startups, DeFi & Dapp projects, in a  highly interactive expo and conference

“While the world is quickly turning decentralized, studies show that the region is widely adopting Web 3.0-based technology and becoming a promising market as well as a central hub,” commented Khaldoun Nusair, AFAQ Group Chairman.” At this early stage, Afaq Group is thrilled to take the initiative of creating meaningful connections between governments, businesses, and communities toward better utilization of this evolution.”

With a carefully selected lineup of world-class keynote speakers, the conference will explore Web 3.0 initiatives, innovations of blockchain and crypto technology, NFTs and Metaverse trends, and the future of decentralized finance

It is worth mentioning that the event will feature Jordan Web 3.0 Awards, providing prestigious recognition in a variety of blockchain and decentralized web-related categories, all voted for by an esteemed jury of international experts

Visitors can learn more and get their free tickets at www.web3jo.net

Orange Jordan launched the first 5G technology pilot in its Abdali Boulevard shop, offering visitors the opportunity to explore the most advanced technology in the kingdom first-hand, with its immense, unprecedented potential before the official and operational launch of the service in Jordan.

The unique experience included a simulation corner in the shop, enabling all those interested to enjoy and experience 5G technology.

Chief Wholesale/ Information Technology and Networks Officer at Orange Jordan, Engineer Walid Al Doulat, said that the company remains committed to investing in its digital infrastructure, which proved high efficiency and continuous expansion, to provide 5G technology, noting that the company’s investments in Jordan exceed JD 1.3 billion.

Eng. Al Doulat added that 5G technology is set to drive digital transformation forward and enhance the competitive environment to help make Jordan a regional telecommunications and information technology hub, especially amid the increasing reliance on digital infrastructures and their constant development, in line with the national Economic Modernization Vision.

Chief Consumer Market Officer at Orange Jordan, Mrs. Naila Al Dawoud, addressed the transformational impact of the 5G technology in the local market across several sectors such as education, manufacturing, health, transportation, entertainment, and gaming, powering a leap thanks to low latency, super speed, and new potential.

With 5G technology, the business sector will experience enhanced performance, reduce investment costs, increase productivity, and explore new business models and ways, she added.

Al Dawoud said: “As a responsible digital leader, Orange seeks to keep everyone connected to all that matters to them and enrich digital experiences with the latest technologies and added value. We look forward to offering more to our customers through the 5G technology that will pave the way to smart cities and innovative use cases of the Internet of Things, artificial intelligence, augmented reality, and virtual reality to support a more integrated digital ecosystem”.

The 5G pilot is part of Orange Jordan and the Telecommunications Regulatory Commission’s efforts to enhance the kingdom’s digital infrastructure and offer the most advanced technology to drive progress in ICT and all sectors.

In line with the Orange group strategy, Orange Jordan plans to launch the 5G technology and adopt the best practices, supported by the expertise of the global group that launched this technology in several countries.

Financial crime compliance risk and payments solutions provider, Eastnets, has been named as multiple category leader in the Chartis Research “Financial Crime Risk Management Systems: Watchlist Screening and Monitoring Solutions, 2022, Vendor Landscape (Part II)” report.

It received the leader rating in all three of the Chartis Research RiskTech Quadrants® for Name Screening, Transaction Screening, and Transaction Monitoring.

Eastnets also received a “best-in-class” score for Transaction Screening for data methodology underlying the strength of its data platform and artificial intelligence (AI) data analytics-driven solution.

There are two Eastnets solutions covered by the report. The first is SafeWatch Screening, which includes the industry-pioneering ChainFeedTM product based on blockchain technology. This provides a secure encrypted solution with Real Time List Loading (RTLL) to update sanction lists automatically, with zero downtime, eliminating human errors and the risk of cyber threats. SafeWatch Screening includes an advanced algorithms and detection engine including fuzzy matching logic with features to reduce false positives. Together with its advanced analytics and business intelligence-driven dashboards provides powerful compliance insights.

The second solution assessed is SafeWatch AML, which includes advanced AI and machine learning capabilities. It offers AI-driven transaction and relationship analytics to create risk scores and identify anomalous behaviors. Unsupervised AI models optimize and calibrate alerts, significantly reducing false positives. It also includes an Investigator Tool, using graphing technology to connect relationships providing context to suspicious transactions.

The report includes a highly competitive field of 24 vendors with Eastnets scoring strongly across the board. Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.

Commenting on the report’s findings, Nick Vitchev, Research Director at Chartis, said, “Eastnets’ strong, well-packaged set of solutions, combined with its expanding presence across the broad market spectrum, is reflected in its category leader rating for name screening, transaction screening and transaction monitoring. The company has grown into a truly global player in this area, with significant market gains; in our analysis, we also recognized the technical capability of its solutions across the space.”

Saeed Patel, Group Director of Product Development Management at Eastnets added, “2022 has seen an unprecedented level of regulatory change with growing demand by financial institutions to manage regulatory risk in real-time. At Eastnets, we strive to raise the bar in customer excellence through providing innovative solutions. We are delighted to be recognized as a leader in all categories in this Chartis report. We’re dedicated to helping financial institutions to be safe and to deliver business benefits over and above regulatory obligations.”

The banking world is witnessing a new era of digital and automated payment services, but catering to rapidly evolving industry standards and demands is difficult to achieve using traditional banking methods that are reliant on legacy systems.

And so, we created what would make a fundamental shift for the financial industry, one platform that converts manual processes into automated ones completed in seconds. All with minimal to zero changes on legacy systems. One for all types of payments, networks, and channels.

A 4-minute insightful video on the main features behind our Payments Hub Platform: a SWIFT Compatible Application Payments 2022 designated solution. Watch now https://bit.ly/3QPjrJL

Huawei has launched SD-WAN and Wi-Fi 7 Series products and innovations for the first time in Saudi Arabia at the IP Club KSA forum on November 30, 2022, in Riyadh. Under the theme of “Intelligent Cloud Network, Unleashing Digital Productivity,” the Huawei IP Club aims to build an open, free, friendly thought-sharing platform for network technical supervisors, engineers, industry analysts, and key opinion leaders. At IP Club, people will be joined by the best minds in the industry to engage in thought-provoking conversations about future network technology trends, share perspectives on digital transformation, and chart the way forward.

SD-WAN is an important market segment in the datacom field with numerous applications. Most vendors in the industry mainly focus on routing devices for branch interconnection. Huawei SD-WAN is an end-to-end solution that integrates branch interconnection routers, campus switches, Wi-Fi access, and a unified network management platform. Further, Huawei is the leading vendor implementing converged LAN-WAN management, including branch network provisioning, deployment, and unified O&M, significantly improving management efficiency and O&M experience.

Through IP club activities, Huawei experts can guide customers through the numerous benefits of the Huawei SD-WAN solution. With the solution already deployed across industries, Huawei SD-WAN was named a 2022 Gartner Peer Insights Customers’ Choice for WAN Edge Infrastructure, the third year in a row that it has earned such recognition.

Also, Huawei has launched its first enterprise-class Wi-Fi 7 AP AirEngine 8771. As we know, incorporating innovative technologies such as multi-link operation, Wi-Fi 7 improves space resource utilization and increases the theoretical Wi-Fi rate to 30 Gbps, achieving a threefold increase compared to Wi-Fi 6. According to an industry report released in 2021, Huawei has always been the main contributor of Wi-Fi Standard, including Wi-Fi 4, Wi-Fi 5, Wi-Fi 6, and Wi-Fi 7. Overall, Huawei has accumulated numerous innovative technologies and patents and has been the front-runner in Wi-Fi industry standards.

Daniel Kirk, vice president of Strategy Huawei Enterprise Business said, “Robust connectivity is the backbone of the digital era. By bringing these innovations in SD-WAN and Wi-Fi, we enable our customers and partners in KSA to offer differentiated services to end users cost-effectively. The Huawei IP Club in Saudi Arabia has the largest community membership outside China, demonstrating the Kingdom’s appetite for innovative technologies to drive digital transformation in line with Vision 2030.”

To enjoy convenient digital services in the cloud era, every person, family, and organization demands network access anytime and anywhere. This has led to the acceleration of enterprise digital transformation and an urgent need for upgraded connections. Huawei’s Intelligent Cloud-Network solution implements a new type of service network capable of both cloud-based network migration and cloud-network-security integration. This solution serves multiple industries, including e-Government, smart healthcare, smart education, smart mine, smart port, and smart manufacturing.

TjDeeD Technology and Dropbox held a co-seminar in Amman- Jordan, titled ”Digital Transformation” at Fairmont. The seminar was attended by CEOs, senior managers, and decision-makers from various sectors and companies and aimed to announce the partnership between TjDeeD and Dropbox and introduce Dropbox business services “Dropbox, Dropbox Sign, DocSend “to businesses in Jordan.

The seminar included a mix of lectures, technical sessions, and case studies through interaction with the participants and a practical training. Discussions revolved around Dropbox business services and how it allows the organization to speed up their digital transformation journey, save time, and increase efficiency.

“we are happy to organize the first seminar for Dropbox in Jordan, as we believe that Jordan business sector is wide and diverse, and could largely benefit from Dropbox services, the reason that led us to organizing a seminar is to introduce Dropbox business services to companies, professional and IT experts and discuss their needs and how we can meet their needs through Dropbox’s services” Regional Sales Manager at Dropbox Hiyam Chraiti said, Chraiti added: “we are holding this seminar in cooperation with our partner in the middle east TjDeeD, who helps us reach the right people and deliver our services with professional support”

Regarding the partnership with Dropbox, CEO of TjDeeD Technology, Ashraf AlQudah said: “we are proud of our partnership with Dropbox, and excited to organize this co-seminar which aims to introduce IT experts to solutions that will help them in simplifying their day-to-day tasks and assist them in achieving their goals in less time and less effort. In addition to increase their productivity through technology and digital services, we aim through this partnership to deliver Dropbox services to businesses in Jordan with offering unlimited support”

Al Qudah announced at the end of the seminar that TjDeeD opened a new branch in Iraq and welcomed the new country manager for Iraq Saed Abu Dahoud.

Globitel is incredibly proud to announce that the CX Workshop has once again proven to be a resounding success. Held in Cairo on October 24th, the event gathered a wide variety of industry experts to discuss the significant challenges and trends they face to deliver a world-class customer experience across multiple touchpoints.

Fadi Qutaishat kicked off the second edition of Globitel CX Workshop with a warm welcome and history of Globitel since 1996. Qutaishat emphasized the exponential growth of the customer care industry and the expansion of our products to suit evolving demands in the market.

This year’s event attracted a record number of attendees and speakers, including H.E. Ahmad Hanandeh – Minister of Digital Economy and Entrepreneurship, who delivered the keynote address at the event. Attendees were given the opportunity to network and connect with one another while sharing their views and insights on various industry issues and best practices.

Deputy CTO Amr Mansour, from Banque Misr, delivered a rich conversation based on his knowledge of the customer service industry, “CX, is it cliche?”. Mansour discussed critical aspects of how businesses can stay ahead of their competition.

Next, during his “Words Have Meaning” talk at Globitel, Hussein Shhadat discussed the benefits of speech analytics with real-world examples of the technology’s success at a call center. Shhadat discussed in depth how businesses can achieve ROI using Speech Analytics technologies. Shhadat addressed measurable KPIs extracted from calls, to make decisions that ensure better operations, improved agent performance, and a higher return on investment.

The workshop also featured a “Finding Your Customer In a Sea Of Data” panel discussion, led by Samer Halawa, Globitel Vice Chairman and Co-Founder, with experts such as Sulayman Ellayan, Chief Executive Officer at Extensya, Naglaa Abdeen, Senior Director at Telecom Egypt, Emad Shawky, Head of Digital Innovation and Digital Factory at Banque Misr, Fady Makin, Head of Customer Experience at Orange Egypt and Khaled Nabhan, Head of Customer Experience at First Bank of Abu Dhabi (FABMisr). The panelists provided valuable insight into how organizations can use data and advanced analytics to improve customer experiences and drive tangible business results.

Nael Halawa, Managing Director at Globitel KSA, delivered an engaging and exciting talk entitled “The Last Blind Side.” In this talk, Halawa addressed how to measure the return on investment from monitoring a critical touch point, the retail shop. Halawa provided tangible examples of KPIs and how they improved with SpeechLog Retail in less than a month. Halawa delivered a compelling talk that encapsulated the retail quality management technologies of today, and answered the most burning questions and delivered a gripping testimony of what he came to know during his decades in the field.

In one of the most memorable sessions of the event, “Achieving Success In The Retail Shop Experience,” a riveting panel discussion was led by Ali Alkhazali, Customer Experience Expert at Abu Dhabi Ports, who spoke alongside experts such as Samer Al Haj, Chief Consumer Sales Officer at Orange Jordan, Yazan Ibrahim, Consumer Business Director at Zain Jordan, Hassan Abdel Moniem, Senior Manager Retail Consumer Operations Customer Experience at Etisalat UAE, Tariq Ibrahim, Manager of Digital Innovation at Etisalat UAE, and Gina Kamel, Head of Customer Experience at B.TECH. The discussion was interactive and featured a lively exchange of opinions and ideas among the participants. The panelists also discussed the importance of delivering exceptional customer experiences through innovative digital and physical touchpoints to strengthen customer loyalty and drive business growth.

Fadi Qutaishat on the event; “On behalf of Globitel, we give our sincerest gratitude to all attendees and the Globitel team for making this event such an incredible one. Based on the comments of all those who attended, the event was a complete success. The speakers and others who delivered such thought-provoking talks deserve credit for this outcome. Globitel is grateful to the panelists for participating in Globitel’s Cairo CX Workshop. Their ability to present topics engagingly, combined with their years of experience and depth of understanding, made for the most memorable sessions.”