Members News

ESKADENIA Software, the leading Jordanian-based provider of software products & technologies, has been selected as the digital provider of choice for Solidarity – First Insurance Company, an insurance industry market leader in Jordan.  ESKADENIA`s insurtech software will assist Solidarity in its digital transformation to lead in an environment of rapid changes in the insurance and IT sectors.

ESKADENIA Software will provide Solidarity with a wide range of comprehensive software products, including an insurance management suite, consisting of General, Life and Medical insurance systems. Solidarity will also deploy ESKA^® Insures’ Takaful System, Reinsurance Portal, Approval & Notification and Notification Scheduler Systems.

Solidarity will, in addition to the Core Insurance Systems, deploy a range of sales channel products to reach a wider range of customers. These systems include the Customer Portal, Agent Portal and Mobile Application.

In addition to the insurance systems, ESKADENIA will supply Solidarity with a range of tightly integrated back office systems to ensure a highly efficient insurance lifecycle through ESKA Financial, Procurement & Inventory Management, Human Resources, Workflow and Document Management System. Furthermore, ESKA Analytics and ESKA Report Builder will provide Solidarity with the relevant and accurate information needed for swift decision-making; ESKA Customers Relationship Management, for sales automation and better customer service; ESKA Audit Trail and ESKA Logging for enhanced system security.

“We are very proud to be the partner of choice of Solidarity First Insurance Company in their state of the art digital transformation project. We are sure that the very advanced and comprehensive ESKADENIA Insurance Technology Software products will fulfill the needs and aspiration of Solidarity to strengthen its position as one of the most important Insurance market leaders in Jordan.” Stated Nael Salah, Managing Director of ESKADENIA Software.

“I would like to thank ESKADENIA’s development team for its hard and committed work to ensure a custom-built, aesthetically pleasing, and response platform to serve the project’s partners and beneficiaries.” Stated Ala`a Abdel-Jawad, CEO of Solidarity- First Insurance.

ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, announced that Al Mustashar Islamic Bank, a recently established bank in Iraq, is now operating on its multi-awards winning Islamic banking software suite ICS BANKS ISLAMIC.

Al Mustashar Islamic Bank is a newly registered bank in Iraq that obtained approval of the Central Bank of Iraq in the second quarter of 2018, to offer Shariah-compliant banking services. ICSFS have successfully launched and rolled-out its universal Islamic flagship and awards-winning banking and financial solution ICS BANKS ISLAMIC in a record-breaking time of only 3 months, where Al Mustashar will be implementing ICS BANKS ISLAMIC Core Banking System, Credit Facilities & Risk Groups, Murabaha, Musharaka, Ijara, Mudaraba, Qard Hasan, Time Deposit, Profit Distribution, Remittances and Trade Finance.

On this occasion Al Mustashar Islamic Bank’s Vice Chairman Mr. Ahmad Alsaadi, stated:

“We are delighted to have become part of ICSFS expanding customers. As a newly established bank, we are looking for innovative and bespoke Islamic banking solutions to help us stay ahead in this highly competitive market. Working on ICS BANKS ISLAMIC will enable us to open new opportunities, to streamline operations and drive growth following the principles of Shari’a.” Alsaadi added “ICSFS’ wide experience and remarkable worldwide success and specifically in Iraq is one of the many key incentives for choosing ICSFS as our technology partner “.

ICSFS’ Executive Director; Mr. Wael Malkawi commented:

“ICSFS’ mantra has always been applying advanced technologies to cover all business’ scopes to provide banks and financial institutions with the highest financial and technology standards, and achieve their goals through bespoke practices. Al Mustashar Islamic Bank will enjoy ICS BANKS ISLAMIC universal software’s complete and integrated end-to-end comprehensive suite through automating its banking services.” Malkawi added “We are keen to partner with Al Mustashar Islamic Bank to grow its business and deliver greater customer satisfaction.”

ICSFS invests in its software suites by utilising modern technology in launching new products, constructing a secured and agile integration, and keeping pace with new standards and regulations worldwide. ICS BANKS ISLAMIC is a modular fully integrated solution designed and developed following the principles of Shari’a in compliance with the Accounting and Auditing Organisation for Islamic Financial Institutions (AAOIFI). ICS BANKS ISLAMIC software suite future-proof banking activities by providing a broad range of features and capabilities with more agility and flexibility, to enrich customers journey experience, hence improving the trust and confidentiality between the customer and the bank. ICS BANKS ISLAMIC has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system can be deployed on premises or in the cloud.

Globitel, a leading provider of customer care and telecom solutions, announces the successful conclusion of its participation in the 2018 SSPEX exhibition in Iraq. The 3-day event took place in Baghdad, Iraq on December 16^th till December 18^th.

SSPEX exhibition has allowed Globitel to network with leading international and Iraqi government institutions and ministries to exchange valuable insights into the needs of the country’s infrastructure and population in terms of security and safety through software technologies.

Security in a New Iraq

The exhibition’s purpose is to gather corporations and institutions from various parts of the world to contribute to the structural integrity of Iraq’s security and the government institutions responsible for the country’s safety on all fronts. International companies arrive at the event to share their expertise and present the tools through which the objectives of the event are meant to address.

Security-Centric Solutions

At the event, the highlights were Globitel’s security-centric solutions which included the call recording solution SpeechLog Call Recorder that functions on a basis of solid security for contact centers at government institutions and ministries. In addition to SpeechLog Analytics which helps guarantee compliance and has a more valuable function of predicting needs of callers and ensuring a service experience to elevate the caller experience.

SpeechLog Voice Authentication, one of our newest solutions, adds another level of security by authenticating callers through voice as well. Emergency Call Center Application (E-911) is another staple of government institutions; for help centers to provide accurate geographic information for emergency dispatchers in the event of fires, medical emergencies, security concerns, crime, etc.

For the People

Since the event has one thing in mind, which is security, Globitel’s additional offerings are an asset for government institutions and their stable functioning. Our services’ capabilities are required for any institution that works for the people. The solutions include Location-Based services and Globitel Messaging Gateway; a mass messaging tool. Both are integral to institutions that are involved in the servitude of civilian populations to provide a more efficient way of living and establish secure and direct contact with them.

Globitel’s VP, Fadi Qutaishat, on Globitel’s experience at the SSPEX exhibition;

“We arrived in Iraq excited about being part of the conversation and exchange of information and expertise about the central topic of a new Iraq; one that will be equipped with an infrastructure strong enough to handle security threats, modernized populations and public services, and more. At the event, we met important decision makers and figures in Iraq’s government to better learn about their needs and requirements to foster mutually beneficial relationships and partnerships for future cooperation.”

Qutaishat continued,

“The 3 days at the event were extremely enjoyable and productive. We were also eager to talk about how we can contribute to Iraq’s institutions, from the telecom industry to contact centers to the Internet of Things. Our SpeechLog Suite had all the elements any security-conscious institution needs. Such as liability recording with a secure base, speech analytics technologies intended for understanding caller needs and ensuring compliance, and voice authentication technologies for an added level of security of authenticating callers through voice characteristics. In addition to our Emergency Call Center Application (E-911) for the purpose of providing all geographical information of an emergency call for swift action by firefighters, medical assistance, police, etc.”

Qutaishat summed up;

“We left Iraq with an invigorated sense of purpose that we will work diligently towards fulfilling in our future partnerships with Iraq’s institutions. We met some wonderful people and had truly productive and eye-opening conversations into what the new Iraq will look like; protected, secured, and most importantly, happy. SSPEX was meant to attract and gather the brightest minds in the region for a networking fest that has absolutely yielded desired short-term and long-term results and we are honored we got to be a part of it.”

ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, today announced that Hammurabi Commercial Bank, a new established bank by the Central Bank of Iraq, has selected the multi-awards winning solution ICS BANKS® Universal Banking Software Suite.

It is worth mentioning that ICS BANKS from ICSFS has been in production and live in Iraq for over 15 years, with over 25 banks of Iraq’s local and foreign banks using ICS BANKS. 

CEO of Hammurabi Commercial Bank; Dr. Majed Al-Souri stated,

“We have chosen ICS BANKS Universal Banking application from ICSFS for its long, proven track record and trusted credentials in providing bespoke banking technology services in Iraq. We are looking for a great partnership in delivering the utmost banking services and provide a secured and enjoyable customer journey.”

Executive Director of ICSFS; Mr. Wael Malkawi stated,

“We are fully dedicated to our customers to provide them with growing business, identify profitable opportunities, increase their return on investment (ROI), and reduce costs, in addition to assist them in making the right decision. We are confident that Hammurabi Commercial Bank will benefit from our indepth experience in Iraq’s banking market and generate a better customer experience ecosystem.”

ICSFS invests in its software suites by utilising modern technology in launching new products, constructing a secured and agile integration, and keeping pace with new standards and regulations worldwide. ICS BANKS software suites future-proof banking activities by providing a broad range of features and capabilities with more agility and flexibility, to enrich customers journey experience, hence improving the trust and confidentiality between the customer and the bank. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system can be deployed on premises or in the cloud.

STS – a leading provider of comprehensive information technology (IT) solutions – has signed an agreement equipping Nuqul Automotive with STS Cloud Customer Relationship Management (CRM) as a Service. The solution aims to assist the car distributor in analyzing the data of existing and new customers, while enhancing the quality of extended services. The agreement was inked by STS General Manager of Cloud and Advanced Solutions, Mohammad Adnan, and Nuqul Automotive General Manager, Imad Hanania.

The unique STS Cloud CRM as a Service was customized to cater to the needs of the automotive industry and more specifically to Nuqul Automotive’s standards and requirements. In addition, the cloud solution enables users to access the various internal communication channels via a single platform; create, execute and track marketing campaigns; and coordinate between the marketing and sales teams. Leveraging smart reporting capabilities, STS Cloud CRM as a Service boasts a comprehensive and integrated customer database – including a detailed analysis of behaviors and preferences. As part of the solution, STS also offers an in-built support hub to help Nuqul Automotive employees access work data around the clock, as well as a mobile application that permits real time data updates, anytime and anywhere. Furthermore, STS Cloud CRM as a Service presents Nuqul Automotive with a clear overview of leads, detecting new opportunities, analyzing marketing campaigns and keeping users in full control of their data.

“Our collaboration with Nuqul Automotive is testament to the technological advancements of our cloud solutions. As we look to support various local sectors, this step marks our first entry into the automotive industry. We are confident that STS Cloud CRM as a Service will add great value to Nuqul Automotive, revealing new opportunities, elevating customer experience and facilitating follow-up on all details related to the decision-making process via one integrated platform,” commented Adnan.

In turn, Hanania stated, “As part of our ongoing commitment to finding new ways to upgrade our services, we signed an agreement with STS to launch STS Cloud CRM as a Service, which signifies an important step in Nuqul Automotive’s unwavering efforts to deliver the best, most distinctive and comprehensive services in the region.”