Members News

Orange Jordan recently launched its first and only E-care service in Jordan for Orange customers, as they can control all of their Mobile, Internet and Fixed lines in one place, through the E-care Orange service, which is accessible from anywhere and customers can use it with complete ease.

The user-friendly Orange E-care service is designed for individuals and business sectors to cater to their telecom needs. Customers can use the Orange E-care service to inquire about their balance, manage and pay their bills, add or remove services, chat online with professional call center agents who will serve them on the spot and many other e-services. All these services can be reached by visiting Orange website www.orange.jo, going to “My Account”, creating your personal account, adding your lines and enjoying Orange E-care world.

On this occasion, Orange Jordan reaffirmed its commitment to opening digital horizons for its customers, through providing them with an unmatched digital experience and advanced services to be integrated into their daily lives in the aim of growing their knowledge of ecommerce.

Launching services such as Orange E-care, goes in line with the objectives of Orange Jordan’s five-year corporate strategy Essentials 2020, which aims to provide customers with an unmatched digital experience and to achieve substantial progress in how offers and services are presented in its stores and online, Orange Jordan will continue to launch up-to-date and technological services to further enhance its touch points and transform the customer’s digital journey.

Echo Technology-Jordan pleased to announce the launch of the new website of Jordan Cooperative Corporation under the domain www.jcc.gov.jo. Where the new website comes to enhance its web presence and to highlight JCC objectives and services in easy and user-friendly design.

The new website developed using the latest technology in websites design and development to give the website visitors more flexibility to find JCC information and services.

ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, announced that its ICS BANKS® Treasury System has been recognized as Sustainable Treasury Management Solutions Leader -MENA by CEO Insight.

The CEO Insight provides comprehensive coverage of the strategic management decisions facing the modern business leader. It provides practical assistance to CEOs and decision-makers, offering a treasury of articles highlighting business strategy, expert opinion, analysis, corporate case studies, emerging trends, leadership, growth opportunities and challenges. Where the Global awards acknowledge best practice and innovation across the European business community.

The publisher Mr. Jamie Harrison of CEO Insight, commented;

“ICS BANKS Investment & Treasury System leads in both customer experience and risk intelligence, automating treasury functions through front-mid-back offices; scaling to meet the needs of banks and financial services companies of all sizes. Combined with an intelligent modular suite of products, the ICS BANKS platform enables organisations to meet demanding liquidity and regulatory requirements while supporting robust risk management practices and changing compliance needs.”

Executive Director of Business Development at ICSFS; Mr. Wael Malkawi, commented;

“We are very proud of our double award achievement at the CEO Insight Global Awards 2016/17, where our ICS BANKS Treasury System has been awarded for “Sustainable Treasury Management Solutions Leader-MENA” and our Managing Director; Mr. Robert Hazboun who was recognised as one of the “Top 20 CEOs”. This kind of recognition says it all when it comes to our long-term commitment for excellence and providing integrated solutions and services to our customers”.

ICS BANKS provides a complete suite of banking modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client.

ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, announced that National Bank of Yemen, which was established in 1969, It is reckoned to be one of the largest Commercial Banks and a prominent contributor in the economic and social development in Yemen, has selected the multi-awards winning systems ICS BANKS®

The signing ceremony took place in Amman, Jordan attending the signing ceremony were the Chairman of Board of Directors of National bank of Yemen; Dr. Mohammed Hussein Halaboub and the Managing director of National Bank of Yemen; Dr. Ahmed Ali Ben Sanker and the Vice Chairman of the Board of Directors and

the Managing Director of ICSFS; Mr. Robert Hazboun and the Executive Director for Business Development of ICSFS; Mr. Wael Malkawi.

Following the signing ceremony, The Chairman of Board of Directors of National bank of Yemen; DR. Mohammed Hussein Halaboub commented;

“We are pleasant to be here now, and we are keen to this partnership, where national bank of Yemen is looking forward to be working side-by-side with ICSFS to transform its core processing at the bank and to deliver best spoke services to our customers.” Halaboub added” We are proud of both teams where it’s their duty to transform our vision into reality by implanting ICS BANKS Developed solution

to assist improve the bank’s performance soon, and we would like to thank ICSFS for the kind efforts”

The Managing director of National Bank of Yemen; Dr. Ahmed Ali Ben Sanker stated;

“We have been looking forward to this Partnership, despite all of the challenges that we have faced, and the long journey that we have crossed, we are present here today and we are confident that by choosing ICSFS we will be heading towards the top, and that our vision will be fulfilled, we have set high hopes on ICSFS in supporting us achieve our mission, and to deliver a superior customer experience using ICS BANKS innovative technology.”

And on this occasion, the Vice Chairman of the Board of Directors and the Managing Director of ICSFS; Mr. Robert Hazboun commented;

“We welcome National Bank of Yemen to ICSFS community where it will enjoy ICS BANKS latest technologies and our unlimited offerings and privileges, the bank will witness the utmost advanced and developed financial services.” Hazboun added” the bank will enjoy ultimate benefits from our system’s unlimited offerings and advantages, besides to our continuous support where we treat our clients as our partners and we make sure to provide them with the most advanced solution around the universe.”

The Executive Director for Business Development of ICSFS; Mr. Wael Malkawi;

“We are looking forward to this partnership, where we would like to welcome National Bank of Yemen in our flourishing journey, and we are proud to see the bank become part of our esteemed customers from all around the world.” Malkawi added;” we appreciate the trust and confident in our financial solution and services and we are looking forward to deliver superior performance in National Bank of Yemen.”

ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilizing the latest technology to serve financial institutions.

Globitel, a leading telecom and customer care solutions provider, concludes its participation in Middle East Call Center Conference (MECC) which took place in Dubai, UAE on May 16^th – May 17th. Globitel introduced through one on one sessions and presentations their newest solutions and networked with the industry’s leading influencers and call centers.

MECC, organized by INSIGHTS, garners an annual attendance of the Middle East’s leading contact center vendors, outsourced call centers and any enterprise seeking quality systems and solutions for its customer care department. This year, MECC saw the next stage in the evolution of expert assistance to remedy urgent issues in the call center.

Globitel has been a participant in MECC for many years, as the event has been the prime catalyst in the regional call center market and the number one call center event in the region. This year, Globitel highlighted SpeechLog Analytics and SpeechLog Retail along with more Customer Engagement and Workforce Optimization solutions. A session was also conducted titled “Harnessing the Power of Speech Analytics” at the event which addressed the benefit of Speech Analytics at call centers.

“Globitel has been an active exhibitor at MECC.” Said Globitel’s CEO, Sharif Nabulsi, “It’s great to see a collection of some of the leading call centers in the region and how we can help them in achieving their primary goals as it pertains to customer care.”

ICS Financial Systems (ICSFS), the global software and services provider for banks and financial institutions, showcased its multiple award winning Islamic banking software, ICS BANKS® at Finnovation Africa Convention which was held in Uganda at Sheraton Kampala Hotel on the 7th of April 2017.

The event was attended by more than 300 industry leaders representing over 100 international organizations. A powerful line-up of 36 international speakers and industry thought leaders & financial institutions with leading financial technology vendors from across the globe such as ICSFS discussed topics focused on the theme of: FinTech Impact for Africa – Financial Inclusion Through Innovation.

ICSFS’ Executive Director for Business Development Mr. Wael Malkawi said; “We believe that Africa is the new success story, as we witness its leading journey heading towards the top, ICSFS is very proud to be part of it, new opportunities are being revealed.” Malkawi added” the African market will enjoy our superior solutions and cutting edge products as we join Africa’s emerging & flourishing markets”

ICS BANKS® provides a complete suite of banking business modules with a rich sweep of functionality and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS® has always been a pioneer in utilizing the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on the latest oracle technology.