Members News

ESKADENIA Software, the leading Jordanian-based software products and technology provider, is delighted to announce that Diva Skin & Dental Care Clinics has selected ESKA^® Carenet^® clinics management system, ESKA^® Clinics, to bring its medical practices to a new level of efficiency.

ESKADENIA provided Diva Skin & Dental Care Clinics with an automated clinic management system that empowers healthcare providers with a secure method of effectively addressing their practices of medical, financial, administrative and regulatory needs.

ESKA Clinics has been designed to enable healthcare providers to manage patient registrations, appointments, cases, referrals and automated alerts. Furthermore, the system supports healthcare providers with case management, recommends treatment plans and provides medical practices with comprehensive financial solutions to process invoices and e-claims. The system also allows doctors to track their daily work in all of their medical cases and follow-up visits.

ESKA Clinics, which is part of ESKA^® Carenet^® healthcare management suite, can also be delivered on-demand via the Cloud as a SaaS (Software-as-a-Service) solution.

“We are really glad to have the opportunity to work with ESKADENIA Software because of their professionalism and excellent customer service. We look forward to working with them on future projects,” GM of Diva Skin & Dental Care Clinics Amer Shehadeh stated.

Globitel, a leading telecom and customer care solutions provider, announces that they have developed a new voice authentication solution using groundbreaking technology. The new solution will be a part of Globitel’s SpeechLog Suite and it will be called SpeechLog Voice Authentication.

SpeechLog Voice Authentication is the sixth solution to be added to the SpeechLog Suite. This solution allows contact center agents to identify callers by their voice only using cutting-edge biometric voice verification technology.

Like fingerprints and patterns of people’s irises, vocal characteristics (voice print) are unique for each individual. With its simple integration, your contact center is readily equipped with this top-of-the-line technology.

Several features characterize the vast utility and impressive function of SpeechLog Voice Authentication. For example, with its analysis of correct or rejected identification, it helps in measuring the accuracy of the system and effectiveness in matching individuals to their voice prints.

Another great feature is that the solution intelligently adapts to enhance existing voice prints whenever a legitimate caller was labelled fraudulent by the system.

Security is a major factor for contact centers, which the solution caters to. Multi-level authentication, encryption, fraudster control, etc. are some security features your contact center benefits from through SpeechLog Voice Authentication.

According to analyst firm Contact Babel, most contact centers currently take up to 60 seconds to verify the identity of a customer. Voice authentication technologies reduce caller identification to 10-15 seconds. A 50-45 second reduction in call handle time could save millions annually for contact centers.

Mr. Fadi Qutaishat, Vice President of Globitel

“With our mission as a company focused entirely on enhancing the customer service experience, our portfolio continues to grow with innovative new solutions. In 1996 we entered the market when SpeechLog Suite was just one solution; SpeechLog Call Recorder, a call recording software. Since then, we have added five new solutions to match the growing needs of contact centers. SpeechLog Voice Authentication was the latest addition to the suite.”

Mr. Fadi continued,

“Speed, security, efficiency, cost savings, enhanced customer service, etc. SpeechLog Voice Authentication has innumerable benefits for customers and businesses using it alike. With reduced handle time, agents close cases quicker, people are served better, contact center is secured and safe, and businesses reap the rewards of proven cost savings and higher customer satisfaction. The solution provides the enhanced security your contact center needs in today’s market, along with the speed and convenience people have come to expect from businesses and customer service.”

Advanced Business Solutions just welcomed a new client to the family! ETA-max Energy & Environmental Solutions is a regional leader in Solar Photovoltaic Systems, providing reliable and environmentally friendly power to small residential accommodations as well as commercial, educational and industrial facilities. With exceptional engineering capabilities and unparalleled technical experience, ETA-max proves to maintain a successful track record with clients in Jordan, UAE, KSA and more.

Thanks to our deep solar industry experience, ETA-max, alongside Hanania Energy and Philadelphia Solar, can easily improve productivity and stay competitive in the market. Implementing SAP Business One will help streamline business processes by combining data from a variety of sources into one, integrated platform – later resulting in reduced costs and risks.

To learn more about ETA-max, go to www.eta-max.com  We look forward to this journey together!

ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, has successfully completed the implementation of blockchain proof of concept (PoC), which was conducted at  Arab Jordan Investment Bank (AJIB), one of Jordan’s leading investment and commercial banks, through ICS BANKS® Blockchain Adapter between Amman Head Office and Cyprus Branch (Limassol).

Chairman of Arab Jordan Investment Bank; Hani Al-Qadi said,

“The success of this PoC is the beginning of a new journey for AJIB, and we are looking forward to be using this transformative technology, after being regulated in different banking solutions to continue fulfilling our customers’ evolving financial needs.”

Managing Director of ICSFS; Mr. Robert Hazboun said,

“The initiative of this successful milestone is one of the first blockchain PoC executed in this region, delivering an enterprise-grade blockchain platform with industry leading resiliency, scalability and security.” Mr. Hazboun continued “Through this collaboration, Arab Jordan Investment Bank can now practice fund transfers between its subsidiaries or bank-to-bank securely, faster, cheaper and instant (real-time) through all its digital banking platform 24/7.”

Deputy General Manager, Information Technology and Security at AJIB; Mr. Ayman Qadoumi commented on this experience,

“Arab Jordan Investment Bank is one of the early adapters of the Blockchain technology. By implementing the blockchain proofs of concept (PoC) that was conducted at our test environment through ICS BANKS Blockchain Adapter, between Amman Head Office and Cyprus Branch (Limassol), we have proven our commitment to provide our customers with the latest technologies to proactively deliver the smartest products and services.”

Executive Director of ICSFS; Mr. Wael Malkawi stated,

“This project would have not been executed without Arab Jordan Investment Bank’s full support and extensive collaboration, Arab Jordan Investment Bank will now be able to enhance their customer centricity by reducing cost of fund transfers, secure their private information and promptly address their requirements.”

ICS BANKS® Blockchain Adapter users will benefit from such a platform to overcome the challenges that it faces in terms of security, delays, faster automated transactions and the exclusion of third parties. ICS BANKS® Blockchain Adapter is integrated with Oracle Autonomous Blockchain Service running on hyper ledger Fabric platform, ICS BANKS® Core Banking System and ICS BANKS® Digital banking platform.

His Excellency the Minister of ICT and Information Technology, Engineer Muthanna Al Gharaibeh and CEO of Orange Jordan, Thierry Marigny inaugurated Mafraq Knowledge Station yesterday, which falls under the Orange Digital Umbrella. The inauguration took place in the presence of Mafraq Governor, Hassan Al Qiam, partners of the project, in addition to the Ministry of Information and Communications Technology, National Center for Information Technology and The Jordanian Hashemite Fund for Human Development (JOHUD).

On this occasion, Engineer Al Gharaibeh said that the launching of knowledge stations stemmed from His Majesty’s vision to transform the Kingdom’s economy into a knowledge based and digital economy and offering services to reach all citizens across governorates. The Ministry is currently working in partnership with the private sector companies to find innovative and entrepreneurial ways as well as new dimensions to benefit from knowledge stations, to serve the local community and B2B business incubators and realize development for the residents of the governorates.

He praised Orange Jordan for supporting and adopting different governmental initiatives which aim to spread technological awareness in general and its continuous efforts to support numerous knowledge stations.

From his side Mr.  Marigny said that Orange Jordan through its active contribution in the digital transformation process in the Kingdom, launched the Orange Digital Centers umbrella previously, which comprises different cities across governorates, affirming that the company, through its digital umbrella will provide the stations with integrated telecom solutions, where the number of beneficiaries is expected to reach thousands, and refugees will be included in the training in cooperation with United Nations High Commissioner for Refugees (UNHCR).

He added that the Mafraq Knowledge Station was launched along with other stations in the Kingdom’s governorates, under the umbrella of Orange Digital Centers, in cooperation with Orange Jordan’s partners in this important project, stressing that this project stems from the company’s commitment to achieving His Majesty King Abdullah II’s vision to build and empower the community in terms of knowledge, the thing which falls in line with the company’s five-year corporate strategy, “Essentials 2020” which prioritizes bridging the digital divide and maximizing the benefits from the internet across the Kingdom.

The opening ceremony also comprised a tour of Orange Digital Station, which was renovated to become a suitable training venue similar to other knowledge stations that are located in other governorates, in which the training needs of the beneficiaries and methods of gaining from these knowledge stations have been identified

The tour also included a visit to the Jordanian-German Center for Excellence in Solar Energy, which was established through a grant from Orange Jordan and worth half a million JD, falling under its special solar energy project in the Mafraq Development Area. The center works to train and rehabilitate Jordanian youth in the field of solar and renewable energy.

Al Gharaibeh praised the efforts exerted by the center in adopting the capabilities of the youth and them on solar energy in terms of design, implementation and maintenance of photovoltaic power to ensure the provision of entrepreneurial opportunities for Jordanian youth and contribution in making Jordan a center for exporting services.

Marigny stressed on the importance of the Jordanian-German Center for Excellence in Solar Energy, which aims to exploit the potential of Jordanian youth, providing them with the necessary skills to enter the labor market, which will contribute to reducing the unemployment rate and increase youth participation in the development process.

Altibbi is collaborating with Egypt’s Ability Contact Center to provide 24/7 online support to its website visitors. Ability will help Altibbi.com visitors make the best of Altibbi services and educate them about the popular Call-a-Doctor service.

Ability Contact Center is a leading provider of outsourced customer experience management services and the first contact center in the Middle East to provide job opportunities for people with disability (PWD).

Orange Jordan recently announced its strategic partnership with The Middle East and North Africa Information and Communications Technology Forum (MENA ICT) 2018, that will be held under the patronage of His Majesty King Abdullah II. The two-day forum will take place on September 10 and 11, and organized by The Information and Communications Technology Association of Jordan (int@j) and the Ministry of Information and Communications Technology (MoICT), with the aim of developing the telecommunications sector in the Kingdom.

This partnership was announced at a press conference organized by int@j, at the King Hussein Business Park, in the presence of ICT Minister, H.E. Muthana Gharaibeh, Minister of State for Investment Affairs and President of the Investment Commission, H.E. Muhannad Shehadeh, Chairman of the Board of Directors, Dr. Bashar Hawamdeh, CEO of int@j, Nidal Bitar, Deputy CEO of Orange Jordan/Chief Financial Officer, Raslan Deiranieh, strategic partners and media representatives.

Deiranieh expressed his pride in Orange Jordan’s participation and sponsorship of MENA ICT 2018, under the theme of “The New IT: Innovative Technology”, and added that this theme falls in line with Orange Jordan as a leading international company with a local spirit, that contributes to the group’s vision, through supporting digital transformation, and this support is considered one of the top priorities of Orange Jordan’s five years corporate strategy “Essentials2020”.

He clarified that the topics of the forum workshops for the current year focus on innovative technologies and applications which play a critical role in reshaping our world, as these advancements will continue to impact our daily lives, leading to a radical change on business models and the economy, and there will be major challenges to reinvent our business, to meet new requirements and realities, but at the same time, it will open up new horizons to work and facilitate our daily lives.

He stressed that the company is always committed to bringing a fundamental and integrated change in its operations, services and business models, to match the evolving interests and desires of people, clarifying that the company is constantly seeking to introduce and offer users advanced technologies and digitization, making it accessible to everyone.

Deiranieh added that the company has invested hundreds of millions of JD in its various networks over the years, focusing on New Generation Networks, solidifying its position as a leader in providing internet at the highest speeds, and meeting the needs of individuals and institutions through providing a variety of technological services to its subscribers, acknowledging that the world is heading towards the Internet of Things (IoT), cloud computing, and artificial intelligence (AI).

The topics of this year’s forum cover innovative technologies, which are taking center-stage in reshaping the work, such as self-driving vehicles, smart cities, facial recognition technology and smart applications. All of which will have a significant impact on daily life and lead to a radical change in the national economy in the long-term.