Members News

ESKADENIA Software, the leading Jordanian-based provider of world-class software products and services, held its 18^th Annual Conference themed “Above the Clouds” on the 24^th of October 2018 at the W Hotel Amman. The Annual Conference recapped ESKADENIA’s achievements throughout its 18 years in business and emphasized next year’s benchmarks and visions.

ESKADENIA Software’s top management presented the corporate strategy for the next years and expressed their satisfaction of recent employee performance and looked forward to upcoming achievements. During the conference, Managing Director of ESKADENIA Nael Salah and Executive Director Doha Abdelkhaleq recognized and awarded top performers for their devotion and remarkable work.

The conference agenda included inspirational speeches by ESKADENIA’s management team followed by a session by Mr. Marwan Juma, CEO of Oasis500 and former Jordanian Minister of Telecommunications & Information Technology.

Employees of ESKADENIA Software were happy to hear about their past accomplishments and welcomed future challenges. “The conference was great and it is always a proud moment to see how much the company has thrived” said Ruba Asad, Product Manager at ESKADENIA Software.

Nael Salah and Doha Abdelkhaleq founded the company in the year 2000 with the vision of becoming a global provider of world class software products. ESKADENIA Software today has more than 230 employees and exports leading software products to around 30 countries worldwide.

MenaITech, the region’s largest provider of human capital information systems (HCIS) services has recently signed an exclusive partnership agreement with Altibbi, a digital healthcare platform that provides its users with access to health advice 24/7 through its websites and apps.

Altibbi will provide it’s ‘call a doctor’ service to MenaITech’s MenaME-Plus users (MenaITech’s Employee/Manager Self Service Mobile App). Today, tens of thousands of employees from different institutions rely on MenaME-Plus.

The partnership agreement was signed by MenaITech’s founder and CEO, Dr. Bashar Hawamdeh, and by Altibbi’s founder and CEO Jalil Al Labadi.

The partnership agreement resulted in the successful integration of MenaITech’s MenaME-Plus software to Altibbi’s application so users can seamlessly call trusted doctors and inquire about health related issues.

This integration will provide ‘call a doctor’ service to MenaME-Plus users allowing them to call a network of experienced and qualified doctors 24/7/365, anywhere. This service will increase employee’s efficiency, provide them and their beneficiaries with access to doctors anytime, anywhere and decrease company health expenses.

The new service which ensures user’s privacy and data protection will allow MenaME-Plus users to ask unlimited number of questions to doctors. The service will be available in 10 Arab countries where Altibbi and MenaITech operate; Jordan, Palestine, Egypt, Iraq, Saudi Arabia, UAE, Bahrain, Kuwait, Qatar and Oman.

Altibbi’s platform provides healthcare related information and advice across the Middle East. It links patients in a confidential manner with accredited doctors and provides 24-hour medical advice. The medical site also maintains a directory of 12,000 doctors who have been verified and respond to the on-site Q&A page where patients can receive answers to their non-time sensitive health questions and communicate directly with multiple doctors.

“This agreement embodies the concept of partnership between Jordanian tech companies operating in different sectors, to collaborate and provide new joint services to benefit the economy, institutions and human resources departments,” said Dr. Bashar Hawamdeh, CEO of MenaITech.

Dr. Bashar pointed out that MenaITech is working to support Jordan’s leading companies and the economy through partnerships and adopting these innovative services and platforms. He predicts that this partnership with Altibbi will result in introducing unique services that shall increase productivity, reduce costs and effort on employees and human resources managements specially when it comes to health insurance.

Mr. Jalil Allabadi stated his pride to be working with a big company like MenaITech which operates in multiple regional countries and will allow Altibbi to extend its services to employees from those countries.

Senior Executive Vice-President of CSR, Diversity, Partnerships and Philanthropy/Deputy Chair of the Orange Foundation, Christine Albanel affirmed the importance of Orange Jordan’s support of social responsibility projects in the Kingdom, pointing out the company’s active role in adopting many initiatives across all governorates and sectors.

At the end of her visit to Jordan, Albanel talked about the different initiatives and programs implemented by the active parties and institutions in the Kingdom, affirming that Orange Foundation will continue supporting Jordan with an aim to positively contribute to helping the underprivileged segments in society, especially programs that focus on women empowerment and the youth segment.

Albanel praised Orange Jordan’s efforts which helped implement many local initiatives and is in line with the key objectives of the company’s five-year corporate strategy “Essentials 2020” which aims to support the local community, thanking all the partners in the Kingdom who collaborated with the foundation and company, and gave them the opportunity to play an active role in the Jordanian community, within Orange Group’s corporate social responsibility plan.

During her visit, Albanel and in the presence of the Executive Director at the Jordanian Hashemite Fund for Human Development (JOHUD), Farah Daghistani, inaugurated the Women’s Digital Center, which is affiliated with and supported by Orange Foundation at The Queen Zein Al Sharaf Institute for Development (ZENID), and is one of the five centers of JOHUD offering courses in digital training and entrepreneurship for underprivileged women in the Kingdom.

She also met with officials at the Crown Prince Foundation (CPF) and discussed the strategies undertaken at the Orange Foundation, CPF, and possible future cooperation between both entities.

Albanel visited the “Makani” center supported by Orange Foundation in 2015, through offering digital educational kits to students attending the center, including tablets that contain the official school curriculum for students who are unable to receive any form of formal education.

Throughout her tour, she also visited the BIG platform; Orange Jordan’s growth-mode accelerator program, where she spoke with female entrepreneurs who joined BIG’s previous seasons such as “360 Moms”, “Sittat Byout”, “Masmou3”, Co-De, and Waragami, and listened to their future strategies, and ways of support and partnership.

Globitel announces that its bestselling product, SpeechLog 7.6, has successfully completed and passed with flying colors the integration test with Cisco CUCM (Cisco Unified Communications Manager) 12.

About the Bestseller – SpeechLog 7.6

SpeechLog is a comprehensive call recording and a quality monitoring solution that supports any telephony environment, including traditional TDM and VoIP.

SpeechLog records incoming and outgoing calls upon the enterprise’s configuration; it can record every outgoing and incoming call, or random picks for quality assessments and analysis.

And a part of Globitel’s portfolio for over 20 years, SpeechLog has become one of our bestselling solutions and has helped thousands of call centers achieve their goals.

Operate – Capture – Learn

SpeechLog runs on three conceptual factors; Operate, Capture and Learn. It gives the customer care operation a sleek functionality, with configurable call recording in order to analyze and train agents on delivering the best services.

Tough but Rewarding Journey

Following diligent and extensive work by the dedicated customer care team at Globitel, SpeechLog 7.6 was tested thoroughly in compliance with Cisco CUCM 12 criteria and was found to have passed the integration of the two products.

The integration’s success is indicative of SpeechLog’s capabilities as an advanced call recording solution and its suitability to become a contact center’s reliable and sturdy crutch.

Mr. Fadi Qutaishat, VP at Globitel on the news,

“SpeechLog is one of the first products we developed when Globitel was first founded 22 years ago. And since then it underwent transformations to cope with the changing market needs of a call recording system.”

Qutaishat continued,

“From basic call recording software in 1996 to present day, SpeechLog now covers all contact points with customers, including Quality management, Speech Analytics, Retail Shops, Back Office, Voice Authentication, and Social Media. The original SpeechLog remains the foundation of a strong and capable suite of software solutions suited for ambitious contact centers with a combination of responsibilities to provide the best customer service experience.”

Orange Jordan inaugurated Women’s Digital Center at Queen Zein Al Sharaf Institute for Development (ZENID) becoming part of other centers launched in the Kingdom’s governorates under the Orange Digital Centers umbrella, as part of the partnership with Orange Foundation and the Jordanian Hashemite Fund for Human Development (JOHUD), to execute the Women’s Digital Center program for the first time in the Kingdom. The event was attended by Farah Al-Dagestani, Executive Director of the Fund, and CEO of Orange Jordan, Thierry Marigny, and Senior Executive Vice-President of CSR, Diversity, Partnerships and Philanthropy, Deputy Chair of the Orange Foundation, Christine Albanel.

The opening ceremony was attended by Chief Enterprise Officer at Orange Jordan, Eng. Mr. Sami Smeirat, and Chief Human Resource Officer at Orange Jordan, Ghada Fares, and Deputy Executive Director at JOHUD, Mohammad Al-Amoush, and media representatives.

Executive Director of JOHUD, Farah Al-Dagestani, emphasized the importance of the technology and telecommunications sector, and investing in it to create new jobs for women, and contribute to enhancing women’s economic participation and engagement in the local labor market to achieve economic development and the Sustainable Development Agenda 2030.

Al-Dagestani said that the partnership between JOHUD, Orange Jordan, and Orange Foundation, and comes as part of its efforts in which the fund undertakes to empower Jordanian women in different areas economically and socially. She considered that this partnership through which the Women’s Digital program is being implemented, would contribute to the empowerment of women in the digital revolution and e-marketing, which will contribute to finding job opportunities and new income resources for them and their families.

Daghestani also praised this model of national partnerships targeted at building the capabilities of women in various fields, including technology and community leadership, and reducing the gender gap, indicating that the program includes the opening of digital centers in five centers affiliated to the fund in the Kingdom.

From her side, Albanel praised the fund’s efforts with Orange, to implement this essential program, noting the organization’s keenness on spreading digital technology and guiding charitable initiatives in this field. She also stressed on the organization’s keenness to empower women through these centers, which makes digital education a starting point for independence, financial security, and career opportunities, as well as enhancing women’s financial independence.

From his side, Marigny said that the Women’s Digital Centers program aims to help women of all age groups and segments of society throughout the Kingdom by providing them with the required training and skills needed to promote a better career, adding that the Women’s Digital Center comes as part of the Orange Digital Umbrella and is in line with Orange Jordan’s corporate social responsibility plan, which aims to add value to people’s lives and aspirations, and reduce the digital gap by providing educational tools to those who rely on digital education.

He stressed Orange Jordan’s keenness on increasing its efforts to empower women and improve their life through sponsoring various conferences, events, and initiatives which aim to support the concepts of leadership, change, and sustainability.

The program was implemented in five centers affliated to JOHUD, and spread across various regions of the Kingdom including Khaldieh, Al-Taibeh, Madaba, Al Hashmi Al Shamali, and Marka in Amman, to support, empower women, and provide them with professional skills and digital competencies, and train them on how to create and build small businesses digitally through various social network platforms and encourage them to invest in the field of Information and Communication Technology.

The program also guides women on how to prepare monthly and annual budgets and reports, thus contributes to improving their living and economic conditions.

Orange Foundation has successfully launched this program in 18 countries in Africa, Europe and the Middle East as part of its goal to ensure digital access for everyone.

Orange Foundation is considered to be an active digital solidarity organization currently in 30 countries and is committed to three areas of charitable practices for companies which include education, health, and culture.

Under the Patronage of the Minister of Education, H.E. Dr. Azmi Mahafza, the Ministry of Education in cooperation with Orange Jordan honored the teachers who participated in the implementation of the “Menhaji Al Tafaouli” e-learning program, in the attendance of Secretary General for Educational Affairs, Mohammad Al-Okour, Deputy CEO/Chief Financial and Strategy Officer at Orange Jordan, Raslan Deiranieh, UNICEF Deputy Representative, Ettie Higgins and CEO of e-Learment, Ashraf Nairoukh, as well as representatives from international organizations and the media. During the ceremony, the results which demonstrate “Mahnaji Al Tafaouli”’s impact on improving the learning of students inside the classroom were presented.

The Ministry of Education and Orange Jordan launched the project in 2015 with the aim of providing free educational content to students attending public schools, in order to activate the official curriculum books, in cooperation with Orange Group, the UNICEF and e-Learment; for digital training and development. In 2018, the total number of schools covered by the project reached 37 schools across the Kingdom for grades one through seven for the subjects of science and mathematics.

“Menhaji Al Tafaouli” program aims to develop the quality of learning in the Kingdom, where Orange Jordan launched this initiative as part of its commitment to support and develop e-learning programs and initiatives, through strategic agreements signed with its partners, and in cooperation with e-Learment, and under the supervision of the Ministry of Education, represented by Queen Rania Center for Education and Information Technology, to produce and develop e-learning education within the scope of the Ministry of Education’s curriculum, and in the form of easy-to-browse e-books, interactive audio-visual learning material, in addition to providing teachers and students with the necessary technical support and comprehensive training.

Secretary General for Educational Affairs, Mohammad Al-Okour, raised the program and considered it a very important project for the ministry, as it represents a model for spreading technology within the educational process and in accordance with the latest teaching methods in the world, pointing out that this program offers the ministry an opportunity to study and evaluate this model in order to develop it to meet the needs of teachers and students equally. He also stressed the ministry’s commitment to expand this program to include additional schools, thanking the partners for contributing to the success of the program.

Commenting on the occasion, Deputy CEO/Chief Financial and Strategy Officer at Orange Jordan, Raslan Deiranieh said: “We are delighted with this fruitful cooperation with our partners and proud of what we are doing to contribute to the advancement of the digital transformation in the education sector, in order to improve its quality and outcomes in the Kingdom. Our company’s top priority is to employ technology for education”.

He added: “We have succeeded in the past three years in implementing “Menhaji Al Tafaouli” initiative in 37 public schools, and the number of schools benefiting from the initiative will reach 40 by the end of this year.”

Deputy Representative of UNICEF, Ettie Higgins said: “Through this project, we aim to deliver the idea of e-learning to reach as many children as possible, in the aim of developing the educational and teaching environment across the Kingdom, which will offer children better opportunities for the future”.

On his behalf, CEO of e-Learment Ashraf Nairoukh said: “With the beginning of the fourth year of implementing the project, we developed it in a way to assist teachers in organizing their lesson plans, and with the introduction of technology to the lessons, there was a challenge in controlling the actual lesson in terms of technological education resources and routine lesson procedures. As a result, we have developed a system that places intelligent study plans, combining teachers’ procedures with technological sources and any other external ones. As the students were our top priority, we have been able to take into account the individual differences between them, where through this plan, the teacher can develop different procedures and apply them in different ways that match students’ needs and differences in their learning abilities.

It is worth noting that this initiative affirms all partners’ commitment from the public and private sector in Jordan, to improve the education sector in Jordan, and is part of the social responsibility to improve learning outcomes in public schools and integrate technology into the classroom.

ICS Financial Systems Limited (ICSFS), a global software and services provider for banks and financial institutions and a Gold level member of Oracle PartnerNetwork (OPN), today announced successful and unmatched results of high-watermark benchmark performance of its ICS BANKS® Universal Banking Application on Oracle Exadata environment.

Performed in August 2018, at Oracle’s UK Labs, ICSFS benchmarked its ICS BANKS® software suite on Oracle Exadata Database environment. The benchmark covers both Oracle Database Enterprise Edition 12c and 18c. The results have demonstrated ICSFS’ ability to derive remarkable and competitive performance of ICS BANKS® running on Exadata servers.

ICSFS generated ICS BANKS® data representing tier 1 and tier 2 universal banking activity volumes of 63 million customers, 630 million accounts, 5,000 branches and 60,000 concurrent users.

High-Watermark results were achieved on 18c & 12c Database with simulating 60,000 concurrent users, a throughput of 35.5k (35,577) financial transactions per second (TPS) on 18c Database and 32k (31,972) TPS on 12c Database are sustained during the test period of 35 minutes. The ATM & E-Channels benchmark revealed an overall throughput of 128k (128,448) TPS on 18c Database and 114k (113,858) TPS on 12c Database were achieved during the 20 minutes test. While ICS BANKS Digital Banking platform achieved results that exceeded expectations and success criteria; simulating 63 million online IBS registered users; whilst 200k concurrent users were working at the same time making a throughput of 143K TPS on 18c Database and 128K TPS on 12c Database; resulting in 257.5 million transactions on 18c Database and 231.5 million transactions on 12c Database within 30 minutes. During this test the system supported 1.25 million users log on within a 30-minute window.

The enormous and tremendous tests of End of Month Capitalization Batch processing 630 million Interest Accounts in 4 minutes window resulting in an unmatched batch throughput of 262k (262,354) accounts per second.

Managing Director of ICSFS; Mr. Robert Hazboun commented on this milestone;

“ICSFS is the first Oracle ISV partner worldwide to perform this kind of testing on Oracle 18c database, and achieve best benchmarking results to-date. This performance benchmark reflects ICS BANKS and Oracle Exadata Database Machine’ high scalability and agility of providing high levels of operational efficiency, and delivering powerful solutions designed for the banking industry.”

Oracle EMEA Vice President, ISV/OEM; Mr. Kamil Guclu stated;

“Success is more than leading with innovation and pioneering of technology, we have to be able to measure performance accurately too. ICSFS software with their application ICS BANKS®️ could achieve their phenomenal benchmark results, both Cloud and On-Premise by using Oracle Exadata.”

Executive Director of ICSFS; Mr. Wael Malkawi stated;

“This high-watermark benchmark is a testament to ICS BANKS application’s capabilities, where no other banking software solution has produced such outstanding results. We are proud of these significant results and are honoured to share this success with a strategic partner such as Oracle.”

Chief Technology & Innovation Officer of ICSFS; Mr. Ghassan I. Sarsak added:

“The vital performance and significant results of this benchmark reflect ICSFS’ strategic vision of utilising the latest technologies to lower transaction’s cost, while still increasing revenue streams for financial services, enhancing customer experience and ensuring efficient service delivery.” Sarsak added “ICS BANKS’ speed of transaction is aligned with the speed of innovation.”

ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client.