Members News

In cooperation with Fujitsu -its strategic partner in Egypt- SEDCO hosted the Digital Transformation Solutions Conference to elite businesses from 22^nd to 24^th February at Mövenpick hotel in Egypt.

 During the event, a live presentation in how to utilize SEDCO’s comprehensive Customer Experience Management (CEM) solutions was illustrated to 40 decision makers from financial and telecom industries. The presentation was followed by a live demo, which gave the audience the opportunity to interact with SEDCO’s CEM platform that offers convenient customer journeys anytime, anywhere.

“In the digitalization era we live, it is always a big pleasure meeting our customers and introducing them to the most recent innovations in the world,” Sameh Lasheen, Head of Presales and Sales Operations in Fujitsu – Egypt stated.

“Our partnership with SEDCO is built on a strong foundation to transform the customer experience to an exceptional level,” he added.

 In parallel, Mohammed Adi, Regional Sales Manager at SEDCO, commented, “Hosting such an event comes in line with SEDCO’s vision to support its partners worldwide, while getting the chance to interact directly with businesses and highlight the importance of adopting the smart branch experience/ concept along with alternative channels to cover all possible customer journeys across every touchpoint inside and outside the store”.

ProgressSoft, a world leading provider of real-time payment solutions concluded a highly promising and successful inaugural participation at the Mobile World Congress 2017 in Barcelona. Following exponential growth, ProgressSoft has moved into the mobile industry, presenting its latest suite of Mobile Payment products in the largest mobile industry event around the world.

The Mobile World Congress (MWC) in Barcelona attracted over 110,000 attendees from 208 countries and territories to view the more than 2,300 exhibitors offering the latest in cutting edge mobile technology.

Exhibiting in this international event, ProgressSoft received a great amount of attention from delegates and exhibitors from countries all over the world including the United States, Latin America, Africa, Europe, the Far and the Middle East including the GCC countries, who were all impressed by the advancements ProgressSoft has made in payment solutions, enabling real-time and mobile payments.

ProgressSoft’s stand was visited by high profile dignitaries including the Governor of the Central Bank of Oman, H.E. Mr. Hamood Al Zadjali, who by his visit alone affirmed the long-standing support given to the company by way of the partnership between ProgressSoft and the Central Bank of Oman. ProgressSoft has worked with the Central Bank of Oman on a number of nationwide business endeavors including the implementation of the countrywide real-time Electronic Check Clearing (PS-ECC) system, Electronic Bill Presentment and Payment (PS-EBPP), Automated Clearing House (PS-ACH), Mandate Management System, Mobile Payment Switching & Clearing (PS-mpClear) and Wage Protection System (PS-WPS), which have made the clearing and settlement of payments more convenient and efficient there.

The Governor of the Central Bank of Djibouti, H.E. Mr. Ahmed Osman, had an engaging and fruitful visit to ProgressSoft’s exhibition stand. His Excellency Mr. Osman was delighted to discover the Mobile Payment suite ProgressSoft offers and to view a live demonstration of the solutions. The Governor is familiar with ProgressSoft’s solutions having discussed them before, and his visit to the stand affirmed the importance of the company’s integrated solutions and the benefits that they offer on a national level.

Representing the Ministry of Information and Communications Technology (ICT) in Jordan, H.E. Ms. Majd Shweikeh, the Minister of ICT, attended the event to support Jordanian companies exhibiting their solutions at MWC. Her Excellency was significantly impressed and proud to witness the strong presence of Jordanian talent on display at ProgressSoft’s booth.

During MWC, ProgressSoft demonstrated its advanced countrywide Mobile Payment Solution (PS-mPay), which facilitates domestic and cross-border remittances for both banked and un-banked customers. This solution offers payment services that include Person-to-Person, Person-to-Business and Person-to-Government Money Transfers, in addition to Bill Payment, Direct Credits and Point-of-Sale Payments. PS-mPay was demonstrated in a live setup during MWC 2017, using a similar environment to that which was implemented in Egypt with the cooperation with e-finance, where ProgressSoft customized the solution to satisfy the needs of the Egyptian market. ProgressSoft’s Mobile Payment services that are being used by Egypt now have grown considerably to include bill payments, university tuition fees, salary and pension payments, as well as shopping at several malls and shopping centers.

Mr. Michael Wakileh, the CEO of ProgressSoft, expressed his delight at the exposure garnered at the event. “In MWC 2017 we are no more presenting solutions, we are here to convey the future of payments through the mobile to people, businesses, mobile operators and banks.  We will unleash to the world a new era with an unprecedented payment ecosystem. “

ProgressSoft also demonstrated its Mobile Payment Switching & Clearing solution (PS-mpClear) to MWC attendees, which is responsible for processing inter-bank and inter-processor mobile payment transactions. PS-mpClear supports processing and switching mobile financial and non-financial transactions on an STP basis and routing messages between multiple mobile payment service providers, ensuring interoperability.

Visitors from FinTech institutions including banks, central banks, mobile network operators, and software development companies were impressed by the cutting edge technology ProgressSoft offers, enabling countrywide real-time mobile payments.

ICS Financial Systems Limited (ICSFS), the global leading provider of financial software solutions and services to banks and financial institutions, is pleased to announce the successful implementation of ICS BANKS® Finance Lease System at Al Etihad Leasing Company, a newly formed finance company owned by Bank al Etihad.

Before selecting ICS BANKS Finance Lease System from ICSFS, Al Etihad Finance Leasing Company has evaluated other leasing solutions but decided to adopt the latest and bespoke developed application, with a partner that has a successful track record in providing and implementing finance lease system.

The General Manager of Al Etihad Leasing Company Mr. Raed Ali stated:

“pleased to opt for the latest and best developed Finance Leasing application; ICS BANKS Finance Lease System. The implementation was completed in a record-breaking time of 45 working days, where the process was transparent, providing an unlimited work-flow and comprehensive finance lease services, working on the latest technologies, in addition to the unlimited offerings which will increase our company’s productivity and efficiency. These offerings will help us respond quickly to market changes, regulatory requirements and achieve our goals.”

ICS BANKS Finance Lease System is a web-based, end-to-end leasing system which provides comprehensive asset management functionalities that facilitate financial institutions by simplifying their business processes, and advance their proficiency. It also ensures customer acquisition, satisfaction and retention.

Mr. Robert Hazboun; Managing Director of ICSFS, said:

“By providing innovative leasing solutions and services, we will be able to support Al Etihad Finance Leasing Company’s vision and objectives. We are very pleased with the outcome, and would like to thank Al Etihad Leasing company’s team along with ICSFS’ implementation and operations team for making this possible.” Mr. Hazboun added: “We welcome Al Etihad Leasing Company to be part of our ICS BANKS Finance Lease community, and look forward to a long-lasting relationship.”

ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionality and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilizing the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client.

In line with its vision to provide innovative customer experience management solutions to businesses worldwide, SEDCO has introduced its smart branch concept in the Mobile World Congress (MWC) 2017, the biggest global event for mobile technology, held from 27 February – 2 March in Barcelona, Spain.

Visitors from telecom and other industries checked out a live demo of smart branch concept which contains various journey scenarios to cater for the different customers’ behaviors. This begins with a classical journey, utilizing smart solutions including mobile application, queueing, scent and temperature monitor, digital signage and omni-channel feedback, with alternative channels that can be installed in busy locations, including self service kiosks, self service shops and virtual service machines, where a remote agent is available via video call to provide services and assistance 24/7.

SEDCO also introduced a 3-in-1 customer screen solution which reflects exceptional brand image and allows businesses to promote their products, while speeding up customers’ transactions, and getting customer feedback.

“SEDCO is always committed to take a glimpse into the future and come up with innovative solutions beyond businesses’ expectations, and that is the whole point of the smart branch experience, to ensure convenient journey while making your customers happy,” stated Majdi Al Beit Shawish, CEO at SEDCO.

“We are delighted to provide Omni-channel marketing engine that allows businesses to promote targeted advertisements to different customer segments across all of their interaction touchpoints. This includes mobile app, SMS, printed ticket, kiosk screen, customer feedback device, customer screen, digital signage, and social media,” he added.

GUARANTY TRUST BANK (Tanzania) LIMITED (GTBank Tanzania), has selected the awards winning Universal Banking solution ICS BANKS from ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions.            

GTBank Tanzania implementation project rollout is expected to be within four months starting this March. The bank will enjoy using ICS BANKS Universal Banking Suite of which; ICS BANKS Core Banking, Remittance, Trade Finance, Investment & Treasury and ICS BANKS Lending key modular systems.

On this occasion The Managing Director of ICSFS; Mr. Robert Hazboun commented:

“ICSFS and GTBank’s relationship goes a long way back, and have witnessed great achievements throughout the years especially with GTBank’s expansion into East Africa.  We are always looking forward to meet all of the bank’s business and technology requirements, and provide our cutting-edge banking solutions.” Hazboun added “We value the confidence that has been granted to us by GTBank Tanzania, and wish them a continuous success.”

ICS BANKS provides a complete suite of banking modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client.

ESKADENIA Software, the leading Jordanian-based provider of world class software products and services, participated in the 1st Jordanian Pavilion at the GSMA Mobile World Congress in Barcelona, considered one of the most popular and highly attended conferences in the Telecom Industry. The extraordinary four-day event was held from the 27^th of FEB till the 2^nd of MAR, 2017.

During the conference, ESKADENIA Software specialists provided live demos and presentations of ESKADENIA Software’s entire range of new Telecom Software Systems including the ESKA® CRM, Charging and Billing Systems. Additionally, the year’s show was an ideal networking opportunity for ESKADENIA Software and has helped open up new opportunities, and reinforce awareness of Jordanian IT products and expertise across to the MWC audience.

The Jordanian Pavilion was sponsored by Manaseer Group, Zain Jordan, Luminus Group, USAID Jordan Competitiveness Program (JCP), the Jordan Tourism Board, Qattous Group, and was organized by the Information and Communications Technology Association – Jordan.

A number of Jordanian entrepreneurs and startup owners had the opportunity to participate in the largest Telecom-technology gathering in the world. There they presented their services, introduced their entrepreneurial companies to mobile operators, and took part in viewing the latest technology innovations.

The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with about 2000 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors.

ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, announced that People’s Bank of Zanzibar (PBZ), a state-owned and one of the oldest commercial banks in Tanzania has selected the multi-awards winning systems ICS BANKS® and ICS BANKS® ISLAMIC Systems.

Under the patronage of the Chairman of PBZ; HON. Abdurrahman M. The signing ceremony took place in Zanzibar, attending the ceremony were the Managing Director of PBZ Bank; Mr. Juma Hafidh, and the Executive Director for Business Development of ICSFS; Mr. Wael Malkawi and the Territory Manager for East Africa of ICSFS; Mr. Nidal Bashaireh.

Following the signing ceremony, the Managing Director of PBZ Bank; Mr. Juma Hafidh stated;

“We are always looking forward to deliver innovative solutions for our customers, we believe that ICSFS solutions will assist us deliver innovative products and services, ICSFS has the extended experience, and technology to fulfil our vision. Hafidh added “ICS BANKS will support conventional and Islamic banking services in 18 different branches among the country, hence we believe it will provide us with extra competitive advantages and flexibility”

On this occasion, the Executive Director of Business Development at ICSFS; Mr. Wael Malkawi commented:

“We are honored to be working side-by-side with PBZ Bank in this initiative to transform core processing at the bank. We are embarking on this endeavor with PBZ Bank as strategic partners, both aligned in our vision for innovative technology to deliver a superior customer experience and enhance customer financial inclusion. We are looking forward to a long-lasting partnership with PBZ Bank in addition to our great ambitions for the African market”

PBZ Bank launched an international tender in July of 2015, ICSFS has won over international and regional vendors competing for the deal, where it will support the banks conventional and Islamic banking services, and will start the implementation project in February 2017.

ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client. ICS BANKS has won many awards, of which, “Best Core Banking Systems Technology Provider” at the World Finance Technology Awards that was organized by World Finance magazine, “Best Islamic Software Provider in MENA” from Global Banking and Finance Review, one of the worlds’ leading global banking and finance publications, “Banking Software of the Year” and ICS BANKS ISLAMIC has been awarded “Islamic Banking Application of the Year” at the BoICT Award that was held in Lagos – Nigeria.