Members News

ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, today announced that Hammurabi Commercial Bank, a new established bank by the Central Bank of Iraq, has selected the multi-awards winning solution ICS BANKS® Universal Banking Software Suite.

It is worth mentioning that ICS BANKS from ICSFS has been in production and live in Iraq for over 15 years, with over 25 banks of Iraq’s local and foreign banks using ICS BANKS. 

CEO of Hammurabi Commercial Bank; Dr. Majed Al-Souri stated,

“We have chosen ICS BANKS Universal Banking application from ICSFS for its long, proven track record and trusted credentials in providing bespoke banking technology services in Iraq. We are looking for a great partnership in delivering the utmost banking services and provide a secured and enjoyable customer journey.”

Executive Director of ICSFS; Mr. Wael Malkawi stated,

“We are fully dedicated to our customers to provide them with growing business, identify profitable opportunities, increase their return on investment (ROI), and reduce costs, in addition to assist them in making the right decision. We are confident that Hammurabi Commercial Bank will benefit from our indepth experience in Iraq’s banking market and generate a better customer experience ecosystem.”

ICSFS invests in its software suites by utilising modern technology in launching new products, constructing a secured and agile integration, and keeping pace with new standards and regulations worldwide. ICS BANKS software suites future-proof banking activities by providing a broad range of features and capabilities with more agility and flexibility, to enrich customers journey experience, hence improving the trust and confidentiality between the customer and the bank. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system can be deployed on premises or in the cloud.

STS – a leading provider of comprehensive information technology (IT) solutions – has signed an agreement equipping Nuqul Automotive with STS Cloud Customer Relationship Management (CRM) as a Service. The solution aims to assist the car distributor in analyzing the data of existing and new customers, while enhancing the quality of extended services. The agreement was inked by STS General Manager of Cloud and Advanced Solutions, Mohammad Adnan, and Nuqul Automotive General Manager, Imad Hanania.

The unique STS Cloud CRM as a Service was customized to cater to the needs of the automotive industry and more specifically to Nuqul Automotive’s standards and requirements. In addition, the cloud solution enables users to access the various internal communication channels via a single platform; create, execute and track marketing campaigns; and coordinate between the marketing and sales teams. Leveraging smart reporting capabilities, STS Cloud CRM as a Service boasts a comprehensive and integrated customer database – including a detailed analysis of behaviors and preferences. As part of the solution, STS also offers an in-built support hub to help Nuqul Automotive employees access work data around the clock, as well as a mobile application that permits real time data updates, anytime and anywhere. Furthermore, STS Cloud CRM as a Service presents Nuqul Automotive with a clear overview of leads, detecting new opportunities, analyzing marketing campaigns and keeping users in full control of their data.

“Our collaboration with Nuqul Automotive is testament to the technological advancements of our cloud solutions. As we look to support various local sectors, this step marks our first entry into the automotive industry. We are confident that STS Cloud CRM as a Service will add great value to Nuqul Automotive, revealing new opportunities, elevating customer experience and facilitating follow-up on all details related to the decision-making process via one integrated platform,” commented Adnan.

In turn, Hanania stated, “As part of our ongoing commitment to finding new ways to upgrade our services, we signed an agreement with STS to launch STS Cloud CRM as a Service, which signifies an important step in Nuqul Automotive’s unwavering efforts to deliver the best, most distinctive and comprehensive services in the region.”

Advanced Business Solutions, SAP Gold Partner, and Specialized Technical Services sign a partnership agreement to allow users to run SAP on the Cloud

ABS is a consultancy group specialized in the advancement of business processes for SMEs through the deployment of business management solutions. ABS’ notable portfolio includes serving more than 70 clients in 9 different countries.

STS is an information technology service provider with offices in 8 countries. Since 1989, STS has helped hundreds of companies in the MENA region establish a strong foundation to strategically grow in their respective markets.

The partnership recognizes that ABS is one of STS’ top ERP vendors, while STS being ABS’ delivery partner for cloud services. This agreement allows users to run SAP Business One on cloud subscription which significantly contributes to reduced costs, enhanced productivity and flexibility, while guaranteeing data security.

Networked Energy Services, Husam Nimer Drugstore, IGCC, ETA-max and many more are already benefiting from ABS and STS’ strong bond, and it is with great pride that we share their delight of running the top ERP software securely and efficiently thanks to both parties of the partnership.

This milestone is a step forward towards our vision in providing SMEs with outstanding benefits through SAP solutions tailored to their businesses. We value this partnership and trust that our esteemed customers will greatly enjoy the scalability and flexibility of running SAP Business One on the cloud.

ESKADENIA Software, the leading Jordanian-based provider of world-class software products and services, held its 18^th Annual Conference themed “Above the Clouds” on the 24^th of October 2018 at the W Hotel Amman. The Annual Conference recapped ESKADENIA’s achievements throughout its 18 years in business and emphasized next year’s benchmarks and visions.

ESKADENIA Software’s top management presented the corporate strategy for the next years and expressed their satisfaction of recent employee performance and looked forward to upcoming achievements. During the conference, Managing Director of ESKADENIA Nael Salah and Executive Director Doha Abdelkhaleq recognized and awarded top performers for their devotion and remarkable work.

The conference agenda included inspirational speeches by ESKADENIA’s management team followed by a session by Mr. Marwan Juma, CEO of Oasis500 and former Jordanian Minister of Telecommunications & Information Technology.

Employees of ESKADENIA Software were happy to hear about their past accomplishments and welcomed future challenges. “The conference was great and it is always a proud moment to see how much the company has thrived” said Ruba Asad, Product Manager at ESKADENIA Software.

Nael Salah and Doha Abdelkhaleq founded the company in the year 2000 with the vision of becoming a global provider of world class software products. ESKADENIA Software today has more than 230 employees and exports leading software products to around 30 countries worldwide.

MenaITech, the region’s largest provider of human capital information systems (HCIS) services has recently signed an exclusive partnership agreement with Altibbi, a digital healthcare platform that provides its users with access to health advice 24/7 through its websites and apps.

Altibbi will provide it’s ‘call a doctor’ service to MenaITech’s MenaME-Plus users (MenaITech’s Employee/Manager Self Service Mobile App). Today, tens of thousands of employees from different institutions rely on MenaME-Plus.

The partnership agreement was signed by MenaITech’s founder and CEO, Dr. Bashar Hawamdeh, and by Altibbi’s founder and CEO Jalil Al Labadi.

The partnership agreement resulted in the successful integration of MenaITech’s MenaME-Plus software to Altibbi’s application so users can seamlessly call trusted doctors and inquire about health related issues.

This integration will provide ‘call a doctor’ service to MenaME-Plus users allowing them to call a network of experienced and qualified doctors 24/7/365, anywhere. This service will increase employee’s efficiency, provide them and their beneficiaries with access to doctors anytime, anywhere and decrease company health expenses.

The new service which ensures user’s privacy and data protection will allow MenaME-Plus users to ask unlimited number of questions to doctors. The service will be available in 10 Arab countries where Altibbi and MenaITech operate; Jordan, Palestine, Egypt, Iraq, Saudi Arabia, UAE, Bahrain, Kuwait, Qatar and Oman.

Altibbi’s platform provides healthcare related information and advice across the Middle East. It links patients in a confidential manner with accredited doctors and provides 24-hour medical advice. The medical site also maintains a directory of 12,000 doctors who have been verified and respond to the on-site Q&A page where patients can receive answers to their non-time sensitive health questions and communicate directly with multiple doctors.

“This agreement embodies the concept of partnership between Jordanian tech companies operating in different sectors, to collaborate and provide new joint services to benefit the economy, institutions and human resources departments,” said Dr. Bashar Hawamdeh, CEO of MenaITech.

Dr. Bashar pointed out that MenaITech is working to support Jordan’s leading companies and the economy through partnerships and adopting these innovative services and platforms. He predicts that this partnership with Altibbi will result in introducing unique services that shall increase productivity, reduce costs and effort on employees and human resources managements specially when it comes to health insurance.

Mr. Jalil Allabadi stated his pride to be working with a big company like MenaITech which operates in multiple regional countries and will allow Altibbi to extend its services to employees from those countries.

Senior Executive Vice-President of CSR, Diversity, Partnerships and Philanthropy/Deputy Chair of the Orange Foundation, Christine Albanel affirmed the importance of Orange Jordan’s support of social responsibility projects in the Kingdom, pointing out the company’s active role in adopting many initiatives across all governorates and sectors.

At the end of her visit to Jordan, Albanel talked about the different initiatives and programs implemented by the active parties and institutions in the Kingdom, affirming that Orange Foundation will continue supporting Jordan with an aim to positively contribute to helping the underprivileged segments in society, especially programs that focus on women empowerment and the youth segment.

Albanel praised Orange Jordan’s efforts which helped implement many local initiatives and is in line with the key objectives of the company’s five-year corporate strategy “Essentials 2020” which aims to support the local community, thanking all the partners in the Kingdom who collaborated with the foundation and company, and gave them the opportunity to play an active role in the Jordanian community, within Orange Group’s corporate social responsibility plan.

During her visit, Albanel and in the presence of the Executive Director at the Jordanian Hashemite Fund for Human Development (JOHUD), Farah Daghistani, inaugurated the Women’s Digital Center, which is affiliated with and supported by Orange Foundation at The Queen Zein Al Sharaf Institute for Development (ZENID), and is one of the five centers of JOHUD offering courses in digital training and entrepreneurship for underprivileged women in the Kingdom.

She also met with officials at the Crown Prince Foundation (CPF) and discussed the strategies undertaken at the Orange Foundation, CPF, and possible future cooperation between both entities.

Albanel visited the “Makani” center supported by Orange Foundation in 2015, through offering digital educational kits to students attending the center, including tablets that contain the official school curriculum for students who are unable to receive any form of formal education.

Throughout her tour, she also visited the BIG platform; Orange Jordan’s growth-mode accelerator program, where she spoke with female entrepreneurs who joined BIG’s previous seasons such as “360 Moms”, “Sittat Byout”, “Masmou3”, Co-De, and Waragami, and listened to their future strategies, and ways of support and partnership.

Globitel announces that its bestselling product, SpeechLog 7.6, has successfully completed and passed with flying colors the integration test with Cisco CUCM (Cisco Unified Communications Manager) 12.

About the Bestseller – SpeechLog 7.6

SpeechLog is a comprehensive call recording and a quality monitoring solution that supports any telephony environment, including traditional TDM and VoIP.

SpeechLog records incoming and outgoing calls upon the enterprise’s configuration; it can record every outgoing and incoming call, or random picks for quality assessments and analysis.

And a part of Globitel’s portfolio for over 20 years, SpeechLog has become one of our bestselling solutions and has helped thousands of call centers achieve their goals.

Operate – Capture – Learn

SpeechLog runs on three conceptual factors; Operate, Capture and Learn. It gives the customer care operation a sleek functionality, with configurable call recording in order to analyze and train agents on delivering the best services.

Tough but Rewarding Journey

Following diligent and extensive work by the dedicated customer care team at Globitel, SpeechLog 7.6 was tested thoroughly in compliance with Cisco CUCM 12 criteria and was found to have passed the integration of the two products.

The integration’s success is indicative of SpeechLog’s capabilities as an advanced call recording solution and its suitability to become a contact center’s reliable and sturdy crutch.

Mr. Fadi Qutaishat, VP at Globitel on the news,

“SpeechLog is one of the first products we developed when Globitel was first founded 22 years ago. And since then it underwent transformations to cope with the changing market needs of a call recording system.”

Qutaishat continued,

“From basic call recording software in 1996 to present day, SpeechLog now covers all contact points with customers, including Quality management, Speech Analytics, Retail Shops, Back Office, Voice Authentication, and Social Media. The original SpeechLog remains the foundation of a strong and capable suite of software solutions suited for ambitious contact centers with a combination of responsibilities to provide the best customer service experience.”