Alissa Group Adopted TeleFinity Solutions


Abdullatif Alissa Group Holding Company is a diversified conglomerate that engages in real estate, automobiles, trading, finance, investments, building materials, private equity, consumer finance, manufacturing, construction, and other services. The company also operates as an authorized dealer for Isuzu Motors in Saudi Arabia, offering commercial transportation solutions, spare parts, and after-sales services in the central region and Saudi Isuzu market.

Alissa Group recently adopted TeleFinity Contact Center with ApeiroSys CRM, Ticketing, Workflow, and ERP platform to provide exceptional services to their customers. This will help them manage customer interactions, to close more deals, and turn opportunities into solid business contracts.

The first adaptation, ApeiroCRM, enables their marketing and sales team to focus on selling to more members of their target audience by equipping their employees with the right tools that provide comprehensive information about the process.

Their new TeleFinity Contact Center (which replaced their old Geneses call center) features an inbound, outbound and blended multi-channel Contact Center they can use to prioritize and manage their calls.

اتحاد الفروسية الملكي الأردني يطلق الموقع الالكتروني الخاص به بالتعاون مع شركة ايكو تكنولوجي

اطلق اتحاد الفروسية الملكي الأردني الموقع الالكتروني الخاص به بالتعاون مع شركة ايكو تكنولوجي – الأردن تحت النطاق وفق أحدث المعايير والتكنولوجيا بهدف إحياء وتنظيم وتطوير كافة مصالح الفروسية في الأردن.

يزود الموقع الالكتروني الزائر بكل ما يتعلق بالاتحاد، قواعد السلوك، الرياضات، المسؤولين، اندية ومراكز ركوب الخيل، معرض الصور والفيديوهات، ورشات العمل والعيادات بالإضافة الى معلومات الاتصال الخاصة بالاتحاد.

تتم إدارة محتوى الموقع من خلال نظام EchoBus لضمان إدارة سهلة ومتقدمة..

Orange Jordan sponsors a special workshop for people with visual disabilities

Orange Jordan recently sponsored a workshop organized by iSystem company for people with visual disabilities, with the participation of the Higher Council for the Rights of Persons with Disabilities (HCD).

During the workshop, participants were trained on using the built-in iOS features in Apple products, in addition to presenting the latest applications that will help them perform many of their daily tasks.

The sponsorship of the workshop came as a result of the special attention Orange Jordan pays to people with disabilities, placing their needs as one of its top priorities, as the company believes in the role they play in the local community and their contribution in its growth and development.

The company affirmed integrating people with disabilities in the local communities they live in, which can only be achieved through keeping them constantly connected to the people around them to run their business and realize their interests.

Orange Jordan said that it will continue supporting all activities related to facilitating the lives of its customers, to keep them connected to all that is essential to them, and seeks to bridge the digital divide between members of society, and maximizing the benefits of modern technology to the largest possible segment.


ICS Financial Systems Best Technology Solution Provider to Islamic Finance in UK

 ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, is awarded “Best Technology Solution Provider to Islamic Finance in UK” during  CIS (The Commonwealth of Independent States) – Islamic Banking and Finance Forum, organized by AlHuda Centre of Islamic Banking and Economics (CIBE).

The CIS – Islamic Banking and Finance Forum showcased the untapped market of CIS countries and the latest trends adoptions, challenges and opportunities in Islamic banking and finance industry in the region. The conference provided its delegates with practical insights of global efforts and achievements in Islamic Banking and Takaful and have demonstrated the flexibility of Islamic financial markets during the current financial crisis.

ICS Financial Systems (ICSFS) is recognised for its modular universal banking suite and digital platform; ICS BANKS ISLAMIC, which is a fully integrated solution designed and developed following the principles of Shari’ah, that uses the latest technologies to provide availability, scalability and best performance.

Managing Director of ICSFS; Robert Hazboun commented,“We are delighted to receive “Best Technology Solution Provider to Islamic Finance in UK” to be added among other recognitions. We are always ready to provide the Islamic banking industry with modern banking technology platforms, to empower banking services with a broad range of features and capabilities with more agility and flexibility. With ICS BANKS ISLAMIC strong infrastructure, our customers are able to leverage high flexibility in customising favourite themes, launching new products on delivery channels and touch points, bringing flexibility at its edge.” Hazboun added “I would like to thank AlHuda Centre of Islamic Banking & Economics, and thank our customers for putting their trust in our solutions.”

ICSFS invests in its software suites, especially in its digital banking platform, by utilising modern technology in launching new products, constructing a secured and agile integration, and keeping pace with new standards and regulations worldwide. ICS BANKS ISLAMIC software suites future-proof banking activities by providing a broad range of features and capabilities with more agility and flexibility, to enrich customers journey experience. The highlight of ICSFS solutions is its digital platform that accommodates Islamic Banking with the latest technological advances possible, where its proven omni-channel capabilities provides a full cycle of banking functions that are executed digitally from customer onboarding, KYC, product execution, to CRM, flexible credit scoring with a strong rule based engine and back office processes that are powered by embedded BPM engine. Also, ICSFS digital platform is recognised for its advanced technological deployment such as Blockchain, smart contracts, open API platform, AI and others to provide its customers with the edge in boosting customer experience.

أبوغزاله يطلق مبادرة أهم العلامات العربية المشهورة

أطلق سعادة الدكتور طلال أبوغزاله رئيس المجمع العربي للملكية الفكرية مبادرة لإبراز العلامات العربية المشهورة على الصعيدين العربي والعالمي، انطلاقا من مهمته في تطوير وتعزيز حماية الملكية الفكرية في الوطن العربي.

جاء ذلك خلال ورشة عمل بعنوان “العلامات التجارية المشهورة” نظمها المجمع العربي للملكية الفكرية بالتعاون مع جمعية خبراء التراخيص – الدول العربية.

وعقدت الورشة بالتزامن مع احتفالات العالم بيوم الملكية الفكرية العالمي، حيث يأتي تنظيمها للعمل من أجل مستقبل أفضل للأجيال القادمة، ولمراجعة آخر المستجدات في مجالات الملكية الفكرية، وحمايتها.

وقالت الأستاذة مجد خدّاش مدير المجمع العربي للملكية الفكرية أن المجمع بذل جهود كبيرة لدعم العلامات العربية وتسويقها وزيادة مستوى انتشارها، لافتة إلى أن المجمع يعمل على تأسيس جمعية لحماية أصحاب العلامات العربية المشهورة.

ووفقا للنظام الداخلي المقترح فإن أهداف وغايات الجمعية تتضمن نشر الوعي في مجال العلامات التجارية من خلال عقد المؤتمرات والندوات، وإبراز العلامات المشهورة في الوطن العربي ورفع كفاءة العاملين في مجال العلامات التجارية عن طريق التعليم والتدريب، وأن تكون الجمعية منصة لتبادل الأفكار بين أعضائها للوصول بعلاماتهم الى الشهرة العالمية، وتوعية أصحاب العلامات التجارية ومساعدتهم لتسجيل وادارة علاماتهم وحمايتها إقليميا ودوليا.

وخلال الورشة تناول عدد من المختصين أهمية إبراز العلامات التجارية، وحقوق أصحاب تلك العلامات، حيث تحدث الأستاذ شارل شعبان المدير التنفيذي لأبوغزاله للملكية الفكرية حول تعريف العلامات التجارية المشهورة وقيم هذه العلامات بالإضافة إلى أسماء النطاق، فيما تحدث الدكتور محمد الجغبير رئيس وحدة المنظمات والاتفاقيات الدولية في مديرية حماية الملكية الصناعية وزارة الصناعة والتجارة حول التشريعات الوطنية والعالمية لحماية العلامات التجارية المشهورة.

واستعرض الأستاذ مالك حمدان مدير شركة أبوغزاله للتقييم ومستشار إداري معتمد العوامل والمعايير التي تؤدي إلى شهرة العلامات التجارية بالإضافة إلى قيمة العلامة التجارية.

يشار إلى أن المجمع العربي للملكية الفكرية تأسس في ميونخ/ ألمانيا عام 1987 لعدة أهداف أبرزها تطوير وتعزيز نظام حماية الملكية الفكرية من خلال مفاهيم متعددة للوعي العام وتوضيح التعليم في الملكية الفكرية ودورها المؤثر في العولمة، وتطوير ووضع آليات فعالة لدعم حماية حقوق الملكية الفكرية بشكل عالمي باستخدام طرق مناسبة لخلق تناغم بين القوانين الاقليمية والعالمية.

ICS Financial Systems to Participate at AAOIFI’s Shari’ah Conference, 17th Edition


ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, has participated in the 17th Annual Shari’ah Conference of The Accounting and Auditing Organization for Islamic Financial Institutions (AAOIFI), the leading  international not-for-profit organisation primarily responsible for development and issuance of standards for the global Islamic finance industry.

The Accounting and Auditing Organization for Islamic Financial Institutions (AAOIFI) held the AAOIFI 17th annual Shari’ah conference on Sunday and Monday 02-03 Sha’ban 1440H, 07-08 April 2019 at the Gulf Hotel in the Kingdom of Bahrain. This influential event discussed an array of key and latest developments and issues across the Islamic financial industry with the participation of heads and members of Shari’ah boards, leaders of Islamic financial institutions and stakeholders from around the world as well as academicians, scholars and decision makers. ICS Financial Systems (ICSFS) Islamic team, who are certified Islamic bankers (CIB) and certified Islamic specialists in accounting (CISA), attended the conference which was one of the largest attended events for AAOIFI in the recent times.

ICS Financial Systems (ICSFS) has been a supporting member of AAOIFI for almost 10 years, with its ICS BANKS ISLAMIC software suite, which is a modular fully integrated solution designed and developed following the principles of Shari’ah in compliance with the Accounting and Auditing Organisation for Islamic Financial Institutions (AAOIFI). ICS BANKS ISLAMIC consists of an Islamic core system, which provides all common operations between various banking activities, and a series of Islamic modules which cover the various different operational and business requirements of our specialised segments. ICS BANKS ISLAMIC can be offered as a complete stand-alone suite of Islamic Banking applications or as an Islamic Banking window, within the core system depending on the customer’s needs.

ICSFS invests in its software suites by utilising modern technology in launching new products, constructing a secured and agile integration, and keeping pace with new standards and regulations worldwide. ICS BANKS ISLAMIC software suites future-proof banking activities by providing a broad range of features and capabilities with more agility and flexibility, to enrich customers journey experience, hence improving the trust and confidentiality between the customer and the bank. ICS BANKS ISLAMIC has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system can be deployed on premises or in the cloud.


ورشة عمل مشروع معايير المواقع الالكترونية الحكومية ومنصة إدارة المحتوى الموحد

عقدت وزارة الاتصالات وتكنولوجيا المعلومات بالتعاون مع شركة ايكو تكنولوجي-الأردن يوم الأربعاء الموافق 1/5/2019 ورشة عمل تعريفية بمشروع معايير المواقع الالكترونية الحكومية ومنصة إدارة المحتوى الموحدة بحضور ممثلين عن 30 وزارة ودائرة حكومية حيث قامت مديرة المشروع من قبل وزارة الاتصالات وتكنولوجيا المعلومات كاثرين المجالي بالتعريف بفكرة المشروع، التحديات، والدور الذي ستقوم به وزارة الاتصالات وتكنولوجيا المعلومات.

وكما قام المهندس يوسف العالم المدير التنفيذي لشركة ايكو تكنولوجي بإيضاح أهمية المشروع وتأثيره المباشر على زوار المواقع الالكترونية الحكومية من ناحية تبسيط وتسهيل الوصل الى المعلومات والخدمات المنشورة على المواقع الإلكترونية.

حيث سيوفر المشروع معايير ثابتة وواضحة لتصميم وتطوير المواقع الالكترونية الحكومية متوافقة مع المعاير الدولية لتصميم وتطوير المواقع الالكترونية ومتكيفة مع الاحتياجات الخاصة للمواقع الحكومية الأردنية.

بالإضافة الى اختيار 30 موقع الالكتروني تابع لوزارات ودوائر حكومية رئيسية ليتم إعادة تصميمها وتطويرا باستخدام نظام إدارة المحتوى EchoBus CMS   كنظام إدارة محتوى مركزي للمواقع الحكومية الأردنية.

ESKADENIA Software Participates at the 7th International Aqaba Insurance Conference as the Technology Sponsor



ESKADENIA Software, the leading Jordanian-based provider of software products & technologies, sponsors and participates in the 7th International Aqaba Insurance Conference (AqabaConf 2019) organized by the Jordan Insurance Federation (JIF) and General Arab Insurance Federation (GAIF). The conference is held from the 15th to the 17th of April 2019 at the InterContinental Hotel, Aqaba, Jordan.

ESKADENIA Software is providing AqabaConf with ESKA® Events, an event management system and mobile app. ESKA Events helps to keep attendees, sponsors, and partners up to date with the timeline and event details. This handy mobile app is available on iOS and Android phones, with full details of the conference’s agenda, speakers, location, venue map, and notifications.

Furthermore, ESKADENIA will be conducting a session  under the title “Promoting a Digital Insurance Industry,” to showcase its comprehensive insurance software products, consisting of ESKA Insures, a suite of General, Medical, Life, Credit, and Travel insurance management software. ESKA Insures also includes Bancassurance and Brokers Management Systems, along with its E-Insurance portals and mobile apps.

ESKADENIA also looks to showcase its advanced Financial, Human resources, Customer Relationship Management, Workflow, and Document Management Systems through demo sessions, presentations and business meetings with a focus on internet and mobile technologies.

AqabaConf 2019 will be expanding its scope this year, covering areas beyond Marine insurance and Transportation. This biannual conference will address topics related to various insurance issues, including digital integration, risk and insurance, traditional vs. takaful (a co-operative system of reimbursement) insurance, natural catastrophic exposure, and the risk vs. capital debate.

The ESKADENIA team welcomes the nature of the conference and sees great developments within the insurance sector.

Launching third local edition of Orange Social Venture Prize


Orange Jordan recently announced opening registration for start-ups to participate in the third edition of the Orange Social Venture Prize (OSVP) 2019, starting from March until the end of May, targeting innovative projects that are designed by the youth, with solutions that respond to the needs of the local community in different sectors.

In a press release issued by Orange Jordan, the company said that: “Supporting and motivating the youth to demonstrate their best performance through such competitions, and directing projects that will benefit the local community, is considered to be one of Orange Jordan’s top priorities, seeking to support innovation and the local community, pointing out that the company pays ongoing attention to the youth segment in society, by shedding light on their innovative projects and providing them with training programs, financial support, and the required professional expertise, to enhance their confidence and help them in developing their ideas in the best way possible”.

The company also affirmed that the local version of this prize reflects Orange Jordan’s role as an international company with a local spirit, as the company implemented Orange Group’s commitment to supporting projects which have a positive impact on the local community in all the countries that it operates in, across the Middle East and Africa.

Orange Jordan formed a  jury consisting of experts in the entrepreneurial field consisting of: Chief Executive Officer of Abd Al Hamid Shoman Foundation, Valentina Kassisieh, Deputy Executive Director at The Jordanian Hashemite Fund for Human Development (JOHUD), Mohammad Al-Amoush, CEO at Information and Communications Technology Association – Jordan (Int@j), Eng. Nidal Bitar, Director of Strategy & Partnerships at Crown Prince Foundation, Mais AlDaoud, pioneer Fida Taher and PR, CSR, and Corporate Communication Director at Orange Jordan, Rana Al Dababneh. The jury will select three start-ups from the applicants, which will be announced in August. The first three winners will be awarded with three prizes: 4,000 JD, 3,000 JD, and 1,000 JD respectively and will have the opportunity to participate in the international version of the prize, with a first prize reaching 50,000 Euros.

Orange Jordan’s continuation of launching the local edition of this prize came after its success in exploring the youth talents and innovative projects in the two previous competitions, where the company proved its ability to sponsor these start-ups and effectively contribute to enhancing the socioeconomic development, while pushing digital transformation in the Kingdom.

Orange Jordan is the exclusive sponsor for the telecommunications services in the Abdali Medical Center (Abdali Clemenceau Hospital)



Orange Jordan signed an agreement with the Abdali Medical Center (Abdali Clemenceau Hospital), which is expected to start operating in the second half of 2019 in Al-Abdali area. According to the agreement, Orange Jordan will provide the center with fixed and Information and Communications Technology (ICT) services, including: landlines, internet, electronic security, audio and video systems, wired and wireless networks, as well as data center services. The agreement was signed by CEO of Orange Jordan, Thierry Marigny, and CEO of Abdali Medical Center, Ahmad Abu Ghazaleh, in the attendance of Chief Enterprise Officer of the Business Unit, Eng. Sami Smeirat, Chief Operations Director, Edward Lutz, and Chief Security Officer, Paul Casterton in Abdali Medical Center.

On this occasion, Marigny said: “We are very pleased to partner with Abdali Medical Center, as it will become one of the largest and most important medical centers in the Middle East, providing exceptional medical services through the latest and state-of-the-art technology in this field. Through this partnership, we seek to offer the center an exceptional experience,through providing fixed telecommunications and ICT services, to enhance its daily operations. Through our partnership with Abdali Medical Center, we also seek to contribute to creating a positive transformation in the quality of medical services offered to citizens”.

From his side, Abu Ghazaleh said: “We seek to make this facility a medical tourism attraction in the region, by providing exceptional medical care services on a local, regional, and global level”.

He said: “Our partnership with Orange Jordan stems from our vision to provide the best medical services to our patients, as this partnership will support us in achieving our main goal of alleviating the level of outstanding medical services to reach the highest levels in the world, using the latest technologies in this field, noting that Orange Jordan has been able to provide the latest ICT information systems required by the center at the best price”. Abu Ghazaleh stressed that in order to complement the royal vision, our investment in this distinguished medical facility will create approximately 1,200 jobs, which will have a great positive impact on the socio-economic sector in our beloved Jordan”.

From his side, Eng. Smeirat said: “The trust given to us by the Abdali Medical Center management signifies our company’s leading position in the telecommunications and ICT sector, as we offer the best integrated telecommunications solutions to all organizations and companies from different sectors, stemming from our aim of creating a digital transformation in the region, through implementing the highest standards of network security and protection”.

It is worth noting that this agreement is part of a series of agreements between Orange Jordan and several institutions and hospitals in the health sector in the Kingdom, through which the company aims to contribute to the development of the local ICT sector in all areas, touching the daily lives of citizens.