Members News

Globitel, a leading provider of customer care and telecom solutions in the Middle East, announces the outstanding closure of the huge 4 day event in Barcelona; the Mobile World Congress 2019.

The Mobile World Congress (MWC) in Barcelona is a dazzlingly large event. Over 2,000 companies exhibited their products and services at the event. This year’s theme covers the technology associated with what’s smart in the market today.

As one of the exhibitors at the event, intelligent was the word echoing through the brightly-lit halls, men and women in flashy suits, posters and booths inviting visitors to approach and chat. For the 12^th year, we complemented the theme well with a completely revamped portfolio of our own.

We have highlighted our most high profile solutions this year, from customer care to telecom.

Customer care solutions feature solutions that address the customer experience at every single touch point in the customer service experience, from retail shops, to contact centers, to social media, and more.

Our roaming suite of solutions focuses on comprehensive analytics, providing an entirely new perspective into the roamer experience. Detecting silent roamers and stimulating usage, devising highly versatile ad campaigns, in addition to providing VIP roamers with an exceptional service represent a small part of the offered services, and much more.

Globitel’s mobile services stood out this year with a special emphasis on call and SMS control for subscribers. Operators can offer subscribers remote control for mobile phones, call completion services, location-based services, mobile lifestyle, and so much more.

Fadi Qutaishat, Globitel VP

“Speaking on behalf of the great team behind us who shined this year at the event, I can definitely say this year had all the elements of a bright future for Globitel. We walked the halls and represented our booth; we gave our own input and shared with attendees our expertise in what makes a contact center intelligent in terms of customer experience, big data, and more. We are looking forward to next year, as always!”

The People’s Bank of Zanzibar (PBZ), a state-owned and one of the oldest commercial banks in Tanzania, has successfully deployed and gone live on ICS BANKS ISLAMIC andICS BANKS universal software suites from ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions.

The People’s Bank of Zanzibar (PBZ) is a fully-fledged commercial bank offering banking services in conventional and Islamic Banking for both, retail and corporate customers in Tanzania. PBZ was established in 1966 and is 100% owned by the Government of Zanzibar under the Ministry of Finance. ICSFS replaced PBZ’ legacy system and multiple disparate systems with its universal Islamic and conventional flagships and awards-winning banking and financial solutions ICS BANKS ISLAMIC and ICS BANKS universal software suites. PBZ will be working on ICS BANKS and ICS BANKS ISLAMIC software suites’ Core Banking, Credit Facilities & Risk Groups, Lending, Remittances, Trade Finance, Investment & Treasury, Murabaha, Istisna’a and Parallel Istisna’a, Musharaka, Ijara, Tawaruq, Mudaraba, Salam, Qard Hasan, Time Deposit, Profit Distribution, Investment Certificate of Deposit and part of ICS BANKS Digital Banking including ICS BANKS SMB (Smart Mobile Banking) and IBS (Internet Banking System).

On this occasion Managing Director of PBZ Bank; Mr. Juma Hafidh stated, “With over 20 years of experience in the banking industry, PBZ’s customers already perceive 50% of the market share in Zanzibar. Working with ICS Financial Systems and running their banking software solutions will help us provide our loyal customers innovative and high-quality financial services. We are looking forward to a bright future, utilising the market’s utmost specialised, end-to-end comprehensive suites of conventional and Islamic banking applications, shari’a compliant products and services.”

Managing Director of ICSFS; Mr. Robert Hazboun commented, “The People’s Bank of Zanzibar will now enjoy banking on our modern banking technology platform, ICS BANKS ISALMIC and ICS BANKS universal software suites, to empower its banking services with a broad range of features and capabilities with more agility and flexibility to enrich the bank’s customers journey experience, hence improving the trust and confidentiality between The People’s Bank of Zanzibar and its customers. With ICS BANKS’ strong infrastructure, The People’s Bank of Zanzibar will be able to leverage high flexibility in customising its favourite themes, launching new products with interactive advertisement on its delivery channels and touch points, bringing flexibility at its edge.”

ICSFS invests in its software suites by utilising modern technology in launching new products, constructing a secured and agile integration, and keeping pace with new standards and regulations worldwide. ICS BANKS ISLAMIC is a modular fully integrated solution designed and developed following the principles of Shari’a in compliance with the Accounting and Auditing Organisation for Islamic Financial Institutions (AAOIFI). ICS BANKS Universal software suites future-proof banking activities by providing a broad range of features and capabilities with more agility and flexibility, to enrich customers journey experience, hence improving the trust and confidentiality between the customer and the bank. ICS BANKS software has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system can be deployed on premises or in the cloud.

CEO of Orange Jordan, Thierry Marigny recently inaugurated the new location of the company’s customer service call center in Abdali, located near Al-Dakhliya Circle. The new location will enhance the company’s communication and increase its efficiency in managing its relationship with its customers, responding to their needs, and providing them with the company’s offers and services in a more effective way.

The Orange customer service call center at the new location, is part of Crystel, a company specialized in managing integrated telecommunications and outsourcing services.

The new center was inaugurated in the presence of the Chairman of the Board of Crystel, His Excellency Mr. Ayman Majali, Co-Founder/Managing Director, Zeena Majali, Chief Operations Director, Rami-Al Atiyat, Chairman of the Board of Directors at Orange Jordan, His Excellency Dr. Shabib Ammari, and Chief Consumer Market Officer, Naila Al Dawoud, in addition to executives and employees from both companies.

Marigny said that this step came in the aim of increasing Orange Jordan’s competitiveness and efficiency in providing logistic services, and continuing its excellence in serving its customers, through providing advanced, diverse and value-added telecommunications services and solutions that meet their different needs around the clock, affirming that it provides high-quality logistic services.

Marigny pointed out that the new center has a total of 158 employees, where Orange Jordan offers equal opportunities to all segments of society, ensuring gender equality, the inclusion of people with disabilities, and attracting employees from all governorates, in addition to employing young people between the ages of 18 and 29,  in order to reduce unemployment. This falls in line with the objectives of the “YO” campaign, which was launched by Orange Jordan, to support young people in different fields and areas.

From her side, Chief Consumer Market Officer, Naila Al Dawoud said that the new location is considered an important step in the area of customer service, which is considered to be one of Orange Jordan’s top priorities, due to its spaciousness that can accommodate many employees, to meet the needs of its customers, resulting in higher customer satisfaction. The new building can be expanded in the future to accommodate the increased amount of incoming calls to the customer service center, which is currently estimated at 3.5 million calls per year. This will enhance the center’s performance, reflecting positively on the company’s efficiency in managing its customer-relationship and meeting their needs in the shortest time possible.

Al Dawoud also expressed her gratitude in the partnership between Orange Jordan and Crystel, which began in 2012, with the aim of providing customers with different high-quality voice services, including; mobile services, technical, commercial, sales, directory services and social media.

From her side, Co-Founder/Managing Director, Zeena Majali said: “The inauguration of Crystel’s new location, which offers all of Orange Jordan’s customer services, is considered as an important step to solidify the relationship between both companies”.

Additionally, the new location is fully-equipped with the latest tools, offering high-quality customer service, according to the highest international standards for customer call centers.

ICS Financial Systems Ltd. today announced it has earned Oracle Exadata Optimized status through Oracle PartnerNetwork (OPN), demonstrating that ICS BANKS 6.0 has been tested and tuned on Oracle Exadata Database Machine to deliver speed, scalability and reliability to customers. ICSFS is a global software and services provider of a universal modular, core banking systems, whose success can be attributed to its turnkey offerings; ICS BANKS, which serves and supports customers across the globe. ICSFS provides fully integrated banking and financial applications and services on premises, or in the cloud. ICSFS is a Gold level member of Oracle PartnerNetwork.

ICS BANKS software suite provides fully-fledged banking business modules with rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions to achieve the highest level of performance. Banks running ICS BANKS from ICSFS with Oracle Exadata Database Machine will enjoy a packaged, one complete solution with best-of-breed technologies, providing their customers with banking solutions that address today’s industry challenges and demands in the most cost-effective way, while offering the agility to respond to the business and technology opportunities of tomorrow. ICSFS provides a complete integrated end-to-end solution that is easy to deploy, with ongoing maintenance and address scalability without complexity.

ICSFS’s customers running with Oracle Exadata Database Machine will enjoy faster time to innovation, faster data compression leads to increased Return on Investment (ROI) and lower total cost of ownership (TCO). ICS BANKS generated 27x faster Digital Banking transactions throughput, 4.5x faster Interest Capitalization Batch processing over previous benchmarks allowing customers to exceed SLAs and improve service delivery, and supporting 4.5x larger customer accounts while still maintaining unmatched throughput, higher concurrent users and lower TCO.

Oracle Exadata Optimized is part of the Oracle Exastack Optimized program which allows partners, such as ICS Financial Systems Ltd., to leverage OPN enablement resources and dedicated lab environments to help develop, test and tune their applications on Oracle Exadata Database Machine, Oracle SuperCluster, Oracle Exalogic Elastic Cloud, Oracle Exalytics In-Memory Machine, Oracle Database Appliance and Oracle Big Data Appliance engineered systems. Oracle Exadata is built to dramatically improve database performance and maximize availability to help businesses drive topline growth through higher employee productivity, a better customer experience, and faster time-to-market.

By achieving Oracle Exadata Optimized status, Oracle recognizes ICS Financial Systems Ltd. for developing, testing and tuning ICS BANKS 6.0 with Oracle Exadata Database Machine. This accomplishment is a testament to ICS Financial Systems Ltd.’s ability to deliver the extreme performance and reliability customers require.

“Our relationship with Oracle is growing and rapidly evolving with today’s rapid technology innovations. We are proud to state that our ICS BANKS testing on Oracle Exadata Database Machine results are the highest achieved to date.” said Robert Hazboun, Managing Director, ICSFS. “ICS BANKS remarkable achievements are a testament to our commitment to our customers in providing new technologies that ensure end-to-end processing of financial transactions, minimize risk and increase the level of security, reduce cost and increase customers’ return on investment (ROI), whilst addressing innovative banking and business trends.”

“Oracle Exastack Optimized recognizes partners who have optimized their solutions on a complete, integrated and cloud-ready infrastructure in order to help them accelerate innovation, unlock new features and functionality, and deliver superior value to users,” said David Hicks, Vice President, Worldwide ISV Cloud Business Development and Marketing, Oracle. “By achieving Oracle Exadata Optimized status, ICS Financial Systems Ltd. has demonstrated its ICS BANKS 6.0 is tested and tuned to work with Oracle Exadata Database Machine to help deliver optimum performance, scalability, and reliability to their customers.”

ESKADENIA Software, the leading Jordanian-based provider of software products & technologies, has been selected as the digital provider of choice for Solidarity – First Insurance Company, an insurance industry market leader in Jordan.  ESKADENIA`s insurtech software will assist Solidarity in its digital transformation to lead in an environment of rapid changes in the insurance and IT sectors.

ESKADENIA Software will provide Solidarity with a wide range of comprehensive software products, including an insurance management suite, consisting of General, Life and Medical insurance systems. Solidarity will also deploy ESKA^® Insures’ Takaful System, Reinsurance Portal, Approval & Notification and Notification Scheduler Systems.

Solidarity will, in addition to the Core Insurance Systems, deploy a range of sales channel products to reach a wider range of customers. These systems include the Customer Portal, Agent Portal and Mobile Application.

In addition to the insurance systems, ESKADENIA will supply Solidarity with a range of tightly integrated back office systems to ensure a highly efficient insurance lifecycle through ESKA Financial, Procurement & Inventory Management, Human Resources, Workflow and Document Management System. Furthermore, ESKA Analytics and ESKA Report Builder will provide Solidarity with the relevant and accurate information needed for swift decision-making; ESKA Customers Relationship Management, for sales automation and better customer service; ESKA Audit Trail and ESKA Logging for enhanced system security.

“We are very proud to be the partner of choice of Solidarity First Insurance Company in their state of the art digital transformation project. We are sure that the very advanced and comprehensive ESKADENIA Insurance Technology Software products will fulfill the needs and aspiration of Solidarity to strengthen its position as one of the most important Insurance market leaders in Jordan.” Stated Nael Salah, Managing Director of ESKADENIA Software.

“I would like to thank ESKADENIA’s development team for its hard and committed work to ensure a custom-built, aesthetically pleasing, and response platform to serve the project’s partners and beneficiaries.” Stated Ala`a Abdel-Jawad, CEO of Solidarity- First Insurance.