Telecom Giant, Ooredoo Qatar, Deploys Globitel SpeechLog Solutions Bundle and a Customer Engagement solution at Their Call Centers


Globitel, a leading telecom and customer care solutions provider, announces that Ooredoo Qatar, has deployed Globitel’s SpeechLog bundle which consists of SpeechLog Call Recorder, SpeechLog Quality and SpeechLog Analytics. In addition, Globitel Dashboard, a functionality of Globitel Performance Management Platform developed as a separate module, was also deployed.

Globitel cooperated with Ooredoo Qatar to deploy the solutions at their call centers which will yield positive results for Ooredoo in terms of improving customer service and agent performance. The solutions acquired by Ooredoo Qatar will function together to comply with their needs.

The SpeechLog bundle records interactions and screen captures agent computer actions, performs quality assurance on calls, and transcribes interaction audio into text. The purpose of the transcription is to accurately analyze both written and spoken formats to extract relevant and vital business intelligence regarding the customer experience using innovative speech analytics technology.

While Globitel Dashboard, which is integrated with SpeechLog and Ooredoo’s telephony system, displays the call centers’ KPI’s and various performance metrics through a single interface. The highlight of all is speech analytics technologies that will offer priceless results, aiding Ooredoo in making smart and timely decisions. Not to mention its adaptability in analyzing English and Arabic, as well as an requested language according to business needs; such as Urdu in the case of Ooredoo Qatar.

The decision to acquire solutions aimed at improving the customer experience and agent performance came from Ooredoo’s dedication to their customers and their unrelenting pursuit of full satisfaction from the service provided. The overall objective of this investment move is a strategic one; simple and smooth operations at call centers. The forecasted results of these deployments include cost savings from enhanced operations, quality improvements, performance level increases, and much more.

Mr. Sharif Nabulsi, CEO of Globitel

“A telecom giant such as Ooredoo, with a footprint spanning continents and offers services for millions of users, is already in a great position in the market. And maintaining that status requires consistent management and improvement to services provided. Investing in customer-oriented solutions helps them cement their standing in the market as an operator with the interests of their subscribers at the utmost priority.”

Representative of Ooredoo Qatar

“We are governed by three principles at Ooredoo Qatar; customer experience, profitable growth, and execution excellence. Each element complements the other in harmony; a harmony we dedicate all our resources and manpower to maintain. This harmony is contextualized by measuring the effectiveness of our performance through the most important testimony; our customers. Through the SpeechLog bundle, we find ourselves in possession of an inventory of consumer insights that will allow us at Ooredoo to become consumers’ top choice. A snowball effect resulting from those insights is the subsequent managing of agents to effectively act on the derived information.”


Orange Jordan launches Orange Digital Centers


Orange Jordan’s new CEO Thierry Marigny announced that the company launched its digital umbrella which holds under it a group of Orange Digital Centers in different areas of the Kingdom, within the company’s efforts to contribute to the development of local communities, stemming from being a leading local company in providing internet services across all cities and governorates.

Marigny added during a press conference held on Sunday 29th of July, that since the beginning, Orange Jordan has taken upon itself achieving His Majesty King Abdullah II’s vision of transformation towards becoming a knowledge society, the thing that falls in line with its five-year corporate strategy “Essentials 2020” which is set as its priorities of both, benefitting from the internet usage across the Kingdom and bridging the digital gap. The company has also signed a number of agreements with different parties, to announce that they will be equipping ten digital centers in different governorates, where they would be announced once ready, to welcome the beneficiaries.

CEO of Orange Jordan talked about the importance of these centers, especially that they will offer beneficiaries the opportunity to enter the internet world in a more professional manner, and set the topics that matter to them, affirming that they provide an opportunity for job creation, through promoting their products online, resulting in better accessibility, higher incomes, and an improved standard of living, in light of the current dependence on the internet and the valuable information it provides.

Marigny presented the partners of this important initiative, comprising of the Ministry of Communications and Information Technology (MoICT), the National information Technology  Center ( NITC) and the Jordanian Hashemite Fund for Human Development (JOHUD), where the company signed many important agreements to start preparations for these technical centers, affirming their role in facilitating the company to carry out digital transformation in the Kingdom.

From her side, PR, CSR, and Corporate Communication Director, Eng. Rana Dababneh said during the press conference that the full preparation of these centers will follow suit, and are expected to be completed by the end of this year, and the rest by early next year, pointing out that the company was able to obtain funding from the Orange Foundation, due to the significance and support carried by the project.

Dababneh talked about Orange Jordan’s role in this initiative, saying that it will provide computers, renovate existing centers to create more expansion and benefit from the existing space, and the company will also design and hold training workshops on different topics requested by citizens.

Dababneh affirmed that these centers will cover a number of areas to include different segments of society, where there will be special centers targeting youth, while others directed towards empowering women, and these centers will also prepare refugees, and other segments.

She explained that these centers will enable both genders to have a better career by training them on the latest technologies and teaching them how to create small projects and promote them on social media networks.


For the sixth time in a row, Integrated Technology Group (ITG) is participating in the official ministerial summit for ICT innovation in education and digital inclusion “MENA Innovation 2018”, which is taking place this year in Egypt from July 29-31.

The MENA Innovation summit will bring together ministers, senior government officials, and higher education professionals from across the MENA region and African countries all in one place.

Mr. Osama Abaza, Integrated Technology Group (ITG) Director, Business Development and (ITG) Regional Sales Manager, Mr. Islam Al Qasrawi are representing the company to share benefits and experiences showcasing the company different Education, Government and Enterprise resource planning solutions which will assist school districts, K-12 schools, universities, governments and enterprises institutions to become more efficient, effective, and productive.

Integrated Technology Group (ITG) participation in this summit will also create the perfect opportunity for (ITG) to present the newest version of its global award-winning, comprehensive e-learning platform EduWave®; which is currently serving more than 15 Million users over 50 Thousand education institutes with three countrywide deployments that seamlessly integrates Learning Management System (LMS), Student Information System (SIS) and Communication and Collaboration (CC) in one cloud-based solution, as the best scalable high-quality e-solution and comprehensive platform to MENA region and Africa countries different ministries.

Furthermore, business development professionals of ITG are presenting the company products in the field of Government and Enterprise Resource Planning Solutions, WaveGRP®, WaveERP® and the comprehensive Document Management and Archiving Solution WaveDMS® as solutions to enhance different ministries efficient work.

During the Summit B2B meetings with different MENA region and African countries ministers, Mr. Abaza, Director, Business Development stated: “Integrated Technology Group (ITG) participation in this important summit is based on the company business development strategy to explore new markets and to exchange ITG 30 years of excellence in its education, government and enterprise solutions with different countries worldwide to provide different e-solutions, which will create an ecosystem to accelerate quality of education, efficiency, and will create a community with e-learning knowledge”.

It is worth mentioning that Integrated Technology Group (ITG) was founded in 1989, and it is one of the leading companies in the IT sector worldwide, marked by its high quality and scalable e-learning, government and enterprise resource planning solutions, and empowering individuals and society by helping institutions toward increasing their efficiency, productivity, and profitability.

Orange Jordan supports the “Haqiq” Initiative training program in Al al-Bayt University


Orange Jordan announced its support for a training program for youth in Al al-Bayt University as part of Haqiq Initiative, one of the Crown Prince Foundation (CPF) initiatives, which lasted for three days, where a number of workshops and field visits took place.

CEO of Orange Jordan Thierry Marigny said: “The partnership with Crown Prince Foundation is of utmost importance to us,” adding that this training is a major stepping stone to a long-term strategic partnership with the foundation, the thing which falls in line with the company’s vision and objectives, which focuses on supporting and developing the skills of Jordanian youth in the majority of governorates.

Marigny affirmed Orange Jordan’s commitment to continuing being a main supporter and sponsor of the activities that aim to enhance the communication among the youth in different regions, adding that this new training program clearly translates the company’s vision within this framework.

This training is part of Haqiq’s expansion program, which will be implemented by the Crown Prince Foundation in several universities in the coming period and will contribute to increasing the interaction and communication between young people and their local environments throughout Jordan. The initiative seeks to build young local leaders and promote the values of caring citizenship, as well as enhancing their role in local development through volunteering and community service, the thing which will help the youth in making a substantial difference in their skills and capabilities, in a way that would open a door for them and their communities to a better future.

From her side, Dr. Tamam Mango, CEO at Crown Prince Foundation said that this partnership is a living model for joint work between development institutions and private sector institutions. It is expected that the coming period will witness the strengthening of many partnerships in a way that will enhance the work of the foundation.

Mango added: “The idea of expanding Haqiq came to include university students, and falls in line with the foundation’s commitment to reach the largest number of young people from different governorates and age groups, ensuring equal chances of opportunities for development and skill advancement in their positions at work, in addition to offering them opportunities to enhance their leadership skills, which will enable them to support and play a role in serving their communities.

The signing of this agreement comes as part of Orange Jordan’s interest in strengthening the links between the youth and local communities, as well as keeping students aware of everything that is essential to them, the thing which falls  in line with its corporate social responsibility plan that stems from the company’s five-year corporate strategy “Essentials 2020”.


صندوق المرأة للتمويل الأصغر يطلق موقعة الالكتروني الجديد بالتعاون مع ايكو تكنولوجي

ضمن إطار سعي صندوق المرأة للتمويل الاصغر الدائم نحو تقديم الخدمات وتوفير المعلومات المستجدة عن خدماتها المتنوعة المقدمة للمرأة ولتسريع عملية الاتصال والتواصل مع كافة المعنيين والمهتمين فقد قامت الشركة بتحديث وتطوير الموقع الإلكتروني الخاص بها على شبكة الإنترنت بالتعاون مع ايكو تكنولوجي تحت النطاق، بحيث يتضمن أحدث التقنيات من ناحية التطوير، والتنفيذ، والتصميم.

يتميز الموقع الالكتروني الجديد للشركة بإمكانية وصول بكل سهولة ويسر للاطلاع على كافة نشاطاتها وبرامجها ومتابعة إخبارها والتواصل معها عبر المشاركات والاقتراحات والتعليقات الإيجابية التي تصب في مصلحة المنتسبين والمنتفعين من نشاطات الشركة.

كما يقدم موقع شركة “صندوق المرأة للتمويل الأصغر” شرح مفصل عن برامج التمويل الجماعي والفردي، مع إمكانية التسجيل للحصول على تمويل من خلال الموقع الالكتروني.

ويتضمن الموقع الالكتروني الرؤية والرسالة، الجوائز، التقديرات، الخدمات، قصص النجاح، المركز الإعلامي، وشبكة الفروع بحيث يقدم الموقع الالكتروني أسماء الفروع الستين، مواقعها وجهات الاتصال بها.

يقدم الموقع الالكتروني جزء مخصص لأكاديمية صندوق المرأة للتنمية البشرية والتي تهدف الى تدريب أعضاء الفريق والمستفيدات في مختلف المجالات.

Orange Jordan launches the local version of Orange Social Venture Prize

Orange Jordan recently launched its local version of Orange Social Venture Prize , targeting innovative ideas by young entrepreneurs that meet the needs of communities in various areas, as the registration for the award began last March. A committee consisting of juries who are experts in the field of entrepreneurship, selected nine startup companies from the pool of applicants to participate in the final stage who are going to present their projects before the committee of which  three will win cash prizes, along with the opportunity to participate in a competition for the global award, which will be held in November 2018.

Orange Jordan is proud to launch the local award for the second consecutive year with an aim to support startup companies contributing to social and economic development, not to mention their active contribution to digital transformation. The company also commits to supporting entrepreneurs who are keen on improving these categories in Africa and the Middle East, as Orange Jordan is confident in their creative ideas, which are positively reflected in the community.

Speaking on the occasion, Eng. Rana Al Dababneh, Director of Public Relations, Corporate Social Responsibility (CSR), and Corporate Communication at Orange Jordan, said: “We are very proud to launch the local version of the Orange Social Venture Award for the second year, as it will benefit entrepreneurs, and we are confident in the ideas and innovations of the companies participating in the award”.

It is worth mentioning that the jury consists of: Valentina Qussisiya, CEO of Abdul Hameed Shoman Foundation (AHSF), Deputy Executive Vice President of the Jordanian Hashemite Fund for Human Development (JOHUD), Mohammad Al-Amoush, CEO of The Information and Communications Technology Association of Jordan (int@j), Eng. Nidal Bitar, Mais Al-Daoud, Director of Strategy & Partnerships at the Crown Prince Foundation (CPF), and the pioneer Fida Taher, all of whom expressed their gratitude for being part of this event, and how proud they are with this award and Orange Jordan’s support for Jordanian entrepreneurs.

Orange Social Venture Prize is in line with Orange Jordan’s corporate strategy, “Essentials 2020” which aims to shed light on local talents and invest in them, particularly entrepreneurs whom Orange Jordan is committed to supporting through offering training programs, financial support and expertise to help transform their ideas into reality and contribute to the development of the local community.

Integrated Technology Group ITG Participate in MENA Innovation 2018 Forum


This year, Integrated Technology Group (ITG) will participate as a branded partner in the official ministerial summit for ICT innovation in education and digital inclusion “MENA Innovation 2018” which will take place in Cairo, Egypt on the 29th until the 31st of July.

The MENA Innovation summit will bring together ministers, senior government officials, and universities from across the MENA region and African countries, which will create the perfect opportunity for (ITG) to present the newest version of the global award winning, Comprehensive e-Learning Platform for K-12 schools and Universities EduWave®, serving more than 15 Million users over 50 Thousand education institutes with three country wide deployments, EduWave® is the most powerful and complete educational platforms that assist schools and school districts become more efficient, effective, and productive.

SkyTech awarded SAP Recognized Expertise partner status


As the only SAP partner in the Arabic-speaking world, SkyTech has been awarded the status of “SAP Recognized Expertise in SAP Business One”. By awarding this honor, SAP acknowledges the success of SkyTech customer projects and the comprehensive know-how and many years of experience of the international provider of SAP ERP business consulting and implementation services.

“In a world of fierce competition, and the current economics, SkyTech was not only a leader, but a role model for all other businesses.”, said an obviously delighted Bushra Atassi and Fadi Al Kfouf, Managing Directors of SkyTech, adding: “Being the first to lay hands on SAP Business One in the Middle East, things get really exciting when confronted with elaborate projects –such as implementing a whole group of companies at once or supporting the transformation of companies from “no ERP system” into the digital and cloud era.”

SkyTech has been a full-service provider in the Enterprise Resources Planning (ERP) field for over 5 years today. Down through the years, SkyTech – which employs over 22 consultants that cover all the modules in SAP Business One, SAP Addons development and SAP Analytics and BI– has evolved to become the leading specialist for high-end ERP transformation. The SAP seal of approval highlights that the entire life-cycle of employees is covered – everything from the business-management and conceptual aspects right up to technical implementation and subsequent support.

Guaranty Trust Bank Limited goes live on ICS BANKS from ICS Financial Systems


Dar es Salaam, Tanzania: ICS Financial Systems Limited (ICSFS), a global software and services provider for banks and financial institutions, announced today that Guaranty Trust Bank (Tanzania) Limited (GTBank Tanzania); subsidiary of Guaranty Trust Bank PLC, has successfully gone live on ICS BANKS Universal Banking Solution.

GTBank Tanzania received its license in 2016, to offer commercial banking services in Tanzania, which by that, embraces Tanzania to be the 11th country that Guaranty Trust Bank PLC marks its footprint in.

“Our journey has started with GTBank in late 90’s, where it was among the first 10 customers to bank on ICS BANKS.” Commented Managing Director of ICSFS; Mr. Robert Hazboun, “We are happy to state that GTBank Tanzania went live with a smooth system integration and impressive total duration time of 73 days! GTBank Tanzania is our first customer in Tanzania that will enjoy banking with ICS BANKS’ innovative and efficient banking solutions.” Hazboun added, “We are also looking forward to strengthen our presence in Tanzania, as we already have strong presence in the rest of East Africa.”

ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilizing the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client.

ESKADENIA Software, a technology partner to the 32nd General Arab Insurance Federation Conference (GAIF 2018) – Tunisia


ESKADENIA Software, the leading Jordanian-based provider of world-class software products and services, will participate in the 32nd General Arab Insurance Federation Conference (GAIF 2018); this biennial conference will focus on the “digital transition in the Arab insurance industry”. And will take place from 24th to 27th June 2018 in Hammamet (Tunisia).

ESKADENIA Software will support the summit’s organizers and attendees with a wide range of products linking all conference details, agenda, speakers and sponsors by activating ESKA® Mobile App on IOS and Android phones.

ESKADENIA Software will showcase, under the title “Towards Digital Transformation”, its wide range of comprehensive insurance software products, consisting of ESKA® Insures (General, Medical, Life, Travel, Broker Management System, Banc-Assurance , and E-Insurance Systems), Management Information System, in addition to advanced Financial, Human resources, Customer Relationship Management, Workflow and Document Management Systems through demo sessions, presentations and business meetings with focus on internet and mobile technologies.

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