Members News

CEO Insight Magazine,the presenter of “CEO Insight Companies of Excellence”, have selected ICS Financial Systems Limited (ICSFS), the global financial software and services provider of ICS BANKS for banks and financial institutions, to be acknowledged and listed amongst the top 15 companies in its 2018 Companies of Excellence.

“CEO Insight Companies of Excellence” list acknowledges enterprises that are at the summit of achievement in terms of excellence, influence and professionalism. These companies have a vision that shapes the conceptual landscape of inward investment, finance, business, technology, conferencing, design, architecture and law.

Director/publisher of CEO Insight Magazine, Mr. Jamie Harrison stated;

“Technology rules the day and clearly ICSFS have their finger on their pulse when it comes to fin-tech. They have developed a first class product and service to rival anyone”.

CEO Insight Magazine featured ICSFS’ digital banking revolution, stating that with the creation of the newest version of the ICS BANKS Universal Banking system, ICSFS is offering clients the integration of financial systems through the Open System architecture and in compliance with international Quality Assurance Standards ISO. This new version has many new out of the box built in features, of which: Business Process Management engine, Document Management engine, SOA architecture, Omni Channels and Digital Banking. Moreover, with the creation of a single digital banking multichannel platform, the aim is to provide safe and efficient interaction mechanisms between the bank and its clients via digital personal banking services such as internet and mobile banking, ATMs, kiosks, bank agents and open ICS BANKS Service Bus and middleware catalogue that insures seamless integration.

ICSFS focuses on enriching the bank customer experience to provide customers with the Omni experience throughout all digital channels and touch points, such implementations improve the confidentiality between the customer and the bank. As artificial intelligence (AI) and machine learning are woven into banking’s fold, ICSFS adopted chatbots which will give customers advice on how to optimise their finances and to provide the ability to make all types of transactions integrated with ICSFS digital banking platform.1

Mr. Robert Hazboun, Managing Director of ICSFS, commented;

“We are honoured to be recognised by CEO Insight as one of the “Companies of Excellence” in terms of technology, business, achievements and professionalism.” Hazboun added “We are committed to deliver the bespoke FinTech solutions to our customers, and will always support our customers and help them transform from a traditional to an intelligent bank.”

ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionalities and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilising the latest technology to serve financial institutions. In addition to its embedded Service-Oriented-Architecture (SOA), the system is deployed in a multi-tiered setup that runs on a web thin client.

Globitel, the leading provider of customer care and telecom solutions, announces the successful conclusion of its participation in the 2018 Mobile World Congress (MWC). The 4-day event which took place in Barcelona has yielded new partnerships, successful networking, and positive reactions.

With over a staggering 100,000 attendees this year, the team had a great time networking with different industry sector leaders and decision makers; highlighting with a lot of enthusiasm and pride Globitel’s newest solutions and social initiatives.

The themes opened up lively discussions with visitors on the future of IoT, enhanced mobile digital services, operator infrastructure in terms of LTE roaming, billing, etc. Some more takes included AI chatbots, speech analytics, etc. followed by Globitel’s role in helping companies achieve these goals.

Globitel’s VP, Fadi Qutaishat said, “This year’s themes were really exciting. Our newest products like analytics and social media quality assurance were trendy talking points, especially due to our SpeechLog Suite; a solution of 6 integrated modules to enhance the performance of the contact center across all platforms. In addition, our incubator project, Wasslz, is expected to lead the transition to IoT in Jordan.”

Qutaishat continued, “…We discussed how we can help operators in facilitating LTE roaming as it gains tractions among subscribers. Even more, the digital consumer was the event’s leading character; how does the digital consumer engage with companies through digital channels? This prompted a discussion on how we can help contact centers become digital consumer-friendly.”

Qutaishat summed up his statement, “We talked about our innovative and ever-evolving approach with our services. Overall, it was one of our best years and we look forward to next year as always.”

ESKADENIA Software, the leading Jordanian-based provider of world-class software products and services, will participate in the GSMA Mobile World Congress in Barcelona, the most popular and highly attended conference in the Telecom Industry. ESKADENIA Software will participate in the event as part of the Jordanian Pavilion and the extraordinary four-day event will be held from the 26th of February till the 1st of March 2018.

During the conference, ESKADENIA Software sales staff and telecom specialists will provide live demos and presentations of ESKADENIA Software’s entire range of new Telecom Software Systems including the ESKA^® CRM, Charging and Billing Systems. Additionally, the year’s show is an ideal networking opportunity for ESKADENIA Software and will help to open new opportunities and reinforce awareness of Jordanian IT products and expertise among the MWC audience.

A number of Jordanian entrepreneurs and start-up owners will have the opportunity to participate in the largest Telecom-technology gathering in the world through the Jordanian Pavilion. There they will present their ideas and services, introduced their entrepreneurial companies to mobile operators and channel partners, and rub shoulders with international entrepreneurs and have the chance to discuss with them their latest technology innovations.

The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with about 2,300 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organizations in adjacent industry sectors.

STS Cloud the leading hybrid cloud platform and the first of it’s kind in Jordan has announced that it has signed a new partnership deal with Qarar, the region’s leading decision analytics company. Headquartered in Dubai and serving customers across the Middle East and North Africa.

As part of the agreement, Qarar and STS Cloud will provide the first of its kind virtual private cloud-based service that strengthens and automates the business decision making process within the banking and finance sector. The service will be hosted by STS and offered on its leading Hybrid Cloud platform and incorporate proprietary decisioning software provided by Qarar.

The new service is primarily for use by retail banks, finance companies and other credit providers for the purpose of managing credit, customer management, risk, collections and recovery decisions for their customers. Qarar will provide and configure the SmartSuite Credit Risk Management software that underpins the service, delivered through the STS Cloud, offering banks in-country, secure and cost effective access to leading edge technologies.

The Director of Cloud, and Advanced Solutions at STS, Mohammad Adnan commented on this partnership saying: “Continuing the STS legacy and as part of our commitment to developing the Jordanian Banking and Financial sector, we are confident that the in-country cloud based solutions must play an essential role in the advancement of this industry. And as the leading company in providing Hybrid Cloud Solutions in Jordan, our strategic partnership with Qarar to provide the leading Qarar’s proprietary SmartSuite Credit Risk Management software and a hosted risk management model marks a new step forward in enriching STS’ Cloud SaaS Portfolio with mission critical solutions that will jointly lead Jordan’s banking and financial sector toward a bright future by enhanced and calculated decision making. ”

And from his side, Zaid Kamhawi, CEO of Qarar, commented: “We are delighted to be partnering with the STS —the MENA region’s leading company in providing complete all-round Information Technology (IT) solutions — to bolster the decision-making processes for financial institutions in Jordan. Digital transformation, automation and data analytics are shaping the industry, and the banking and finance sector needs new strategies that help to keep abreast of this progress going into 2018 and beyond. It is vital that organisations harness critical technologies if they are to deliver truly digitalised next-generation financial services, and we are pleased to be making this step towards providing advanced analytics and decision solutions through a virtual private cloud with STS in Jordan.”

The partnership has been established so that organisations in Jordan can take advantage of technology expertise in a secure and local virtual private cloud environment, by strengthening the decision-making process and mitigate risk for the clients in Jordan.

To enhance the working environment and internal information sharing . The Central Bank of Jordan launched a new Intranet Portal for his employees using AlphaPlus Platform.

By using AlphaPlus, CBJ aims to keep his employees updated with its local news, announcements and reports in addition to providing a centralized access to all its other internet system

Qatrana Cement a leading Cement manufacturer established in Jordan in 2007 with an investment of 500 million US Dollars, has launched a new Internet website http://qatranacement.com based on the state of the art ESKA^® Content Management System.

The purpose of launching the new Qatrana Cement’s Internet website is to upgrade the internet website design and technology and to more effectively communicate to the market the wide range of high quality cement product portfolio manufactured according to the highest industry specifications and using the highest quality standards in all stages of production.

As Qatrana Cement aims to achieve sustainable excellence in all their activities, ESKADENIA Software’s development team designed a user-friendly interface, with a full control over web presence, through content administration and structured management modules. The web portal offers a wide range of functions, features and simplicity through clear promotional illustrations and pictures of the final products, the manufacturing process and the company’s activities. The website’s structure allows users to browse effectively, and find needed or desired information through among others the products’ categories.

Lina Masarweh, Web and Digital Designer at ESKADENIA Software, commented “It was my pleasure to work with such an innovative client such as Qatrana Cement and to provide them with a website experience that reflects the essence of their industry”