Members News

TJDEED Technology, a leading provider of IT solutions and enterprise software services in Jordan, hosted a specialized training session for the University of Jordan on two advanced ManageEngine products: Log360 and AD Audit. The session took place at TJDEED’s Amman office and was conducted by Mr. Hasan Zreqat, Support Manager at TJDEED, with coordination by Mr. Ehab Al Subaih, the Sales Account Manager responsible for the University of Jordan account.

The training aimed to equip the University of Jordan’s IT team with in-depth knowledge and hands-on experience in using Log360, and AD Audit, a powerful Active Directory auditing tool. Led by Mr. Hasan Zreqat, the session covered system deployment, real-time monitoring, compliance auditing, and incident response capabilities.

“At TJDEED, we believe in empowering our clients through technical enablement. This training was not just about product features—it was about building confidence in deploying and maximizing ManageEngine tools to secure and streamline their IT infrastructure,” said Hasan Zreqat, Support Manager at TJDEED.

The initiative underscores TJDEED Technology’s commitment to client success by ensuring smooth implementation and usability of cybersecurity and IT management tools. As the Sales Account Manager for the University of Jordan, Mr. Ehab Al Subaih emphasized the value of building long-term, strategic relationships with key institutions.

“Working closely with a prestigious institution like the University of Jordan is a testament to the trust we’ve built in the IT community. Our goal is to always provide not just solutions, but lasting partnerships grounded in expertise and results,” said Ehab Al Subaih, Sales Account Manager at TJDEED.

Looking ahead, TJDEED Technology is committed to broadening its network of institutional and enterprise clients across Jordan and the region. With a focus on knowledge transfer, client-centric support, and cutting-edge IT solutions such as ManageEngine, TJDEED continues to solidify its reputation as a trusted technology partner for organizations seeking digital resilience and operational excellence.

To learn more about TJDEED’s services, click here.

Echo Technology has completed the development of the official website for the Drivers and Vehicles Licensing Department (DVLD), now available at www.dvld.gov.jo. The project aims to enhance the department’s online presence and improve access to services and information through a user-focused digital platform.

The website was designed to reflect the department’s operational role and service-oriented mission, offering a clear and organized structure that supports user navigation and functionality. Key sections include digital licensing services, mobile service locations, and a service guide detailing procedures and requirements.

To ensure transparency and keep the public informed, the platform also features a media section highlighting official announcements, events, and visual content. Additionally, the information center provides access to reports, initiatives, and awareness materials related to traffic safety and operational excellence.

Accessibility was a core focus during development, with features that allow users to customize display settings such as text size, font style, and contrast ensuring compatibility with a wide range of devices and user needs.

Echo Technology has developed and launched the official website for the Jordanian Zakat Fund, available at www.zakatfund.gov.jo. The website aims to streamline access to the Fund’s services and provide comprehensive information to both citizens and residents.

The website is designed to be user-friendly, featuring an interactive interface that ensures a seamless browsing experience across various devices. It provides detailed information on the Fund’s programs, including orphan sponsorship, home repairs for underprivileged families, and income-generating projects.

In addition, the website includes a dedicated section for news and announcements related to the Fund’s activities, as well as an Information Center containing annual reports, strategic plans, and other documents that enhance transparency and facilitate public engagement with the Fund.

The platform also offers accessibility features, allowing users to adjust text size and contrast, ensuring a comfortable browsing experience for all visitors, including those with disabilities.

TJDEED Technology, a prominent IT solutions company in the Middle East, has completed the implementation of a comprehensive Enterprise Service Management (ITSM & ITAM) solution at King Fahd Armed Forces Hospital (KFAFH) in Jeddah, Saudi Arabia. The project, which concluded in 2025, was designed to digitize and streamline key operational workflows across IT, Human Resources, and Facilities departments—serving more than 8,000 users including medical, administrative, and support staff.

The initiative centered around deploying Ivanti’s ITSM platform, locally branded as Da’am, to replace paper-based processes and enhance operational efficiency. The solution encompassed Incident Management, Service Request Management, Change Management, and Problem Management modules—delivering an integrated enterprise platform that supports KFAFH’s critical departments. This digital transformation significantly reduced paperwork and improved service delivery for hospital staff ranging from doctors and nurses to housekeeping and HR personnel.

In their feedback, the KFAFH team expressed deep appreciation for the professionalism and dedication demonstrated by TJDEED Technology throughout the engagement. They highlighted the impact of features like detailed analytics and the platform’s adaptability to hospital needs. The client emphasized how the new system has improved service responsiveness and operational alignment across departments.

Reflecting on the project, Ahmad Abu-Sowaid, ESM Team Lead at TJDEED Technology, stated:

“This project goes beyond implementing software—it was about understanding the unique environment of a leading healthcare institution and creating a solution that empowers every user, from IT staff to front-line caregivers. We’re proud to contribute to a platform that now plays a vital role in KFAFH’s daily operations.”

The successful deployment of the Da’am system at KFAFH highlights TJDEED Technology’s commitment to delivering enterprise ITSM solutions in Saudi Arabia that not only modernize infrastructure but also support national goals for digital transformation in healthcare and public service sectors.

Looking ahead, TJDEED Technology continues to pursue strategic collaborations across the Kingdom, aiming to enable more institutions with intelligent, scalable, and user-centric IT service management platforms. By focusing on real-world impact and measurable outcomes, TJDEED aims to set a new standard for digital transformation in the region.

To learn more about TJDEED’s services, click here.